Windows will not start. Stuck in Test Diagnostics Screen

[BiillW93436]

Hello all,

I know I had a malware infection, but I used Malware bytes and "quaranteened" the infected files, but now windows will not start and goes immediately to a screen that gives me three options.

Test Memory
Test System
Exit

All tests have been ran and complete with no errors, but when I select exit, the computer reboots and goes right back into the screen with the three options.

I have made a repair/recovery disk, but system repair just spins continuously and will not finish. I have left it for one week now and it is stuck.

I have ran the sic and chkdsk routines with no help. I have even went into the boot directory to /remove the mending message, but still no luck.

Any help would be greatly appreciated!!

I have a Dell Inspirion One that has the touch screen panel. One Terabyte hard drive.

 

[andrew129260]

http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

 

[cottonball]

BiillW93436,

Are you able to start the computer, tap the F8 key until you get to the Advanced Boot Options
Use the arrow keys to select the Repair your computer menu item

From there...
Select your language settings, and click: Next
Select your User account and click: OK (If you did not set a password, leave blank.)

On the System Recovery Options you get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Scan your computer's memory for errors
Command Prompt

Can you select: Command Prompt

Let us know.

 

[BiillW93436]

Thanks Andrew & Cottonball. No help so far. Yes, I can log into the repair options and get to the command prompt. I have ran the sfc /scannow and chkdsk /f. Scannow completes and had found issues. Subsequent scans show no errors. Chkdsk stalls at about 43% as it is attempting to repair a file. It repeats the message 9 times and then doesn't finish. Still have it running, hoping it will finish. No luck.

 

[cottonball]

Chkdsk stalls at about 43% as it is attempting to repair a file

Is there a specific file at which it stalls?

Please try the following:

:info: You may want to print these instructions so you can have access to them.
Also, you may want to read them once before you apply them.

Please plug in a USB pen drive into a working computer.

Go to the Farbar Recovery Scan Tool (FRST) download:
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
Select the download that applies to your system: 64-bit
Save the program to the >> USB pen drive.
Remove USB pen drive when done.

Now, go to the problem computer.
Plug in the USB pen drive which has FRST.

Start the computer, and tap the F8 key until you get to the Advanced Boot Options
Use the arrow keys to select the Repair your computer menu item

From there...
Select your language settings, and click: Next
Select your User account and click: OK (If you did not set a password, leave blank.)

On the System Recovery Options you get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Scan your computer's memory for errors
Command Prompt

Select: Command Prompt

In the Command Prompt window, at the blinking cursor type notepad and press: Enter
In Notepad, under the File menu select: Open
Double-click the Computer icon on the left.
Find the pen drive letter, remember what letter it is, click on it, and press: Open
Close out of Notepad.

Click the Command Prompt window
Type x:\frst64.exe, and press: Enter
Note: Replace the drive letter x with the drive letter of your pen drive!

FRST starts, and prepares to run. Follow the prompts.
Click Yes to the Disclaimer.

Press the Scan button.

The scan runs, and, the program saves the FRST.txt, on the pen drive.

When done, click the Command Prompt window, type exit, and press: Enter

Back at the System Recovery Options, press: Shutdown
Remove the USB pen drive.

Plug the USB pen drive in the working computer, and please provide the FRST.txt in your reply.