Solved Windows wont shutdown always proberly, error with DWM.exe.

[ChronoRunner]

Hello everyone!

Firstly i wanna apologize my very bad english spelling skills and say that i´m new to this forum.

My problem started about month ago, very often when i try to shutdown or reboot my windows suddenly everything gets blurry on my desktop and nothing happens. I can move mouse and use keyboard, but it only reacts to ctrl+alt+del and when i press that combination it goes to that "login" screen.

If i try to shut it down from there, screen just goes black and nothing happens. Luckily today when i pressed ctrl+alt+del it also popped up this error message:

dwm.exe - Application Error : The instruction at 0x690043f0 referenced memory at 0x690043f0. The memory could not be written.

Click on OK to terminate the program

When i clicked it windows would shutdown normally as it should be, but this was a first time it popped up and usually i´ve had to shut down my pc from power button when my desktop crashes at shutdown.

The weird thing is that windows management log claims that this pop up window has shown itself always whwn i get that error. but anyways this was the first time i saw it.

I have reinstalled my system but that was no use, i´m starting to get pretty confused.

I have no problems when windows is on or when i´m gaming, browsing internet, listening music, multitasking etc etc.

Only problem is this crashing what keeps happening sometimes when i try to shutdown/ reboot my pc. my conclusion is that DWM.exe wont shutdown proberly.

D: i hope someone here understanded my messed up text and can help me!

Edit: My OS is Windows 7 ultimate x64

Edit2: Last time it crashes was at 21:47:31 local Finnish time and that was the same time when the error window "dwm.exe - Application Error : The instruction at 0x695743f0 referenced memory at 0x695743f0. The memory could not be written.

Click on OK to terminate the program" popped up first time.

Also when desktop got blurry i also could still hear msn message voice.

 

[writhziden]

Although you are not getting a blue screen crash, we would prefer that you follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html to provide us with more information so we can provide more informed troubleshooting steps.

For these issues, the general troubleshooting steps are as follows.

• Check for viruses.
  
  Download and install the free version of Malwarebytes : Free anti-malware, anti-virus and spyware removal download (do not start the trial) and make sure it is updated. Do not run a scan yet.
  Download VIPRE Rescue - VIPRE Computer Recovery Solution from Sunbelt Software but do not unzip it yet
  Download the Fakerean removal tool but do not run it yet.
  Start your computer in http://www.sevenforums.com/tutorials/69585-safe-mode.html
  Unzip VIPRE Rescue and let it run.
  Run a full scan with Malwarebytes.
  Run the fakerean removal tool.​
• Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
• Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors. Post back if it continues to show errors after the third run or if the first run comes back with no integrity violations.
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[ChronoRunner]

I have scanned my pc with malwarebytes, also used avast pro at startup, scannow i have done also thou i will do it 3 more times again. Cleanboot would be rather troublesome to me cuz sometimes my pc lets me reboot like 10 times without problem then again it suddenly does that weird crash.

I will report again soon!

 

[writhziden]

Don't forget to follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html to provide us with more information.

Also, if you are overclocking any hardware, please stop.

 

[ChronoRunner]

I´m not overclocking, never felt comfortable enough. I will do all the steps as you requeested and floow the posting instructions. Your help is appreciated! you will hear from me again soon.

 

[ChronoRunner]

Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file

Here is Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file you requested

Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML.zip

System age is about year and i reinstalled windows like week ago cuz started wondering why this problem is happening.

My system specs are in my signature and windows im using is Windows 7 Ultimate x64

 

[zigzag3143]

Just to save some time.



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[writhziden]

I note that you have both Avast and Malwarebytes installed on your computer. Running two security services is known to cause conflicts. Please remove Avast using the AVAST uninstall utility.

Adobe AIR is causing problems on your system. If you are not developing Adobe software, AIR is not required on your system and can be removed through Uninstall a program in Control Panel.

You have a common set of errors that occur after installing SP1. See Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2 to remedy the errors.

You have another common set of errors that can be remedied following the steps in Event ID 4107 or Event ID 11 is logged in the Application log in Windows and in Windows Server.

 

[ChronoRunner]

Here´s pick about end of Vipre scan

http://img600.imageshack.us/img600/8282/viprescan.png

Currently i´m running full scan with malwarebytes

Edit: Malwarebytes didn´t find anything.

proceeding to next step.

i´ve now done also Fakerean removal.

I will do to disk checks after i come back from school witch is approximately after 4 hours from now on.

 

[ChronoRunner]

Useless update, i´m at our schools library waiting my friend from his class. After that i will assembly his new pc. After that i´m gonna go home and continue the steps you gave me.

I also want to say that i´m very grateful for your help and i hope we can solve this problem!

 

[writhziden]

Here´s pick about end of Vipre scan

http://img600.imageshack.us/img600/8282/viprescan.png

Currently i´m running full scan with malwarebytes

Edit: Malwarebytes didn´t find anything.

proceeding to next step.

i´ve now done also Fakerean removal.

I will do to disk checks after i come back from school witch is approximately after 4 hours from now on.

Glad that some threats were cleaned up by VIPRE Rescue and Malwarebytes came up clean after. Once you get the AIR uninstalled and the errors cleaned up using the links I provided, hopefully the problems will be gone.

 

[ChronoRunner]

Here is now Check disck reports from C: (SSD 80GB for OS) SATA II and D: (HDD 250GB for programs)
I also have 1000gb storage hdd but didn´t include it here yet.


CheckDisk.evtx

 

[writhziden]

Run the disk check again on C: since "Windows has made corrections to the file system."; keep running the disk check on C: until you receive the message that "Windows has checked the file system and found no problems" for the C: drive. Your D: drive already indicated the second message.

 

[ChronoRunner]

Here is the results of the second check for C = SSD

CheckDiskSecondCheckC.evtx

i also ran SFC /SCANNOW Command three times in a row and it didn´t find anything. XD i sure hope everything is now okay. o.o Would it have been possible that my ssd caused this before it was fixed with disc check?

XD i hope the problems are gone now.

Sorry for my bad english.

 

[writhziden]

Looks good. No worries about the English. See if your system is more stable now. If not, proceed to the clean startup step.

 

[kool018]

I also have this exact same problem. It started a week or so ago. Did you ever get it to shut down properly again?

 

[ChronoRunner]

I also have this exact same problem. It started a week or so ago. Did you ever get it to shut down properly again?

I did, i followed the instructions given me in this topic post them again for you.
These helped me alot:

"Download and install the free version of Malwarebytes :
Free anti-malware, anti-virus and spyware removal download (do not start the trial)
and make sure it is updated. Do not run a scan yet.

Download VIPRE Rescue - VIPRE Computer Recovery Solution from Sunbelt Software but do not unzip it yet

Download the Fakerean removal tool but do not run it yet.

0 Start your computer in Safe Mode
1 Unzip VIPRE Rescue and let it run.
2 Run a full scan with Malwarebytes.
3 Run the fakerean removal tool.


Run Disk Check with both boxes checked for all HDDs and with Automatically fix file
system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk)
- Read Event Viewer Log
Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors.
Post back if it continues to show errors after the third run or if the first run comes back with no integrity violations.
Troubleshoot Application Conflicts by Performing a Clean Startup"

Some hotfixes

Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2 to remedy the errors.

Event ID 4107 or Event ID 11 is logged in the Application log in Windows and in Windows Server.

 

[writhziden]

Glad to see your problem was resolved, ChronoRunner.

If you would like, you can mark this thread as solved by clicking the green button Mark as Solved next to the orange button Post Reply either at the top or bottom of the thread.

 

[sirrichard]

Glad to see your problem was resolved, ChronoRunner.

If you would like, you can mark this thread as solved by clicking the green button Mark as Solved next to the orange button Post Reply either at the top or bottom of the thread.

Sorry to hijack an old thread, but having the same problem as the OP I have learned that nowadays Fakerean seems to be a virus instead of a removal tool - so I thought it would be a good idea to issue a warning on that one.

Win32/FakeRean