Windows XP sp3.. freezing after updating Malwarebytes yesterday

[Hopalong X]

That was my suggestion also on the last page. Safe Mode then uninstall Malwarebytes if she thinks that the culprit.

System Restore is a great idea also.

 

[LADYPINKtomato1]

Thank you both more than you can imagine..
I had no other option in safe mode, on my screen but Media center.. to go forward.. is why I used it.,

If anything would work I would have already uninstalled Malwarebytes..

Doing a restore at this point would only bury this problem deeper in my pc..

 

[LADYPINKtomato1]

That was my suggestion also on the last page. Safe Mode then uninstall Malwarebytes if she thinks that the culprit.

System Restore is a great idea also.

How could I get to Malwarebytes in safe mode??
I can follow direstions.. if you can give those to me.
Thanks bunches.

 

[A Guy]

Ahhh, so the only operating system to choose from is WMC? I see now. So basically it will not boot to safe mode? Do you have the XP CD?

A Guy

 

[LADYPINKtomato1]

Ahhh, so the only operating system to choose from is WMC? I see now. So basically it will not boot to safe mode? Do you have the XP CD?

A Guy

Hi.. Yes I did boot to SAFE MODE...no XP CD.
at this point I cannot get Any Program to function.

 

[A Guy]

OK, in safe mode, go to Start> All Programs> Accessories> System Tools> System Restore

Pick a point from before the trouble, and follow the steps (you are familiar with SR?)

If that doesn't work, try Safe Mode with Command prompt. When command prompt loads type in

%systemroot%\system32\restore\rstrui.exe

Enter

See if you can access SR then.

A Guy

 

[gregrocker]

Ahhh, so the only operating system to choose from is WMC? I see now. So basically it will not boot to safe mode? Do you have the XP CD?

A Guy

Hi.. Yes I did boot to SAFE MODE...no XP CD.
at this point I cannot get Any Program to function.

Your earlier description of booting into Safe Mode sounds like it stalls out during the "Loading Drivers" phase. Is this correct? Can you report back the exact driver shown when it stalls?

Also on the F8 Advanced Boot Options it was suggested to try "Last Known Good Config." Have you tried that yet?

Can you get your hands on an XP MCE SP3 install CD for your exact year's version, OEM-specific if it came preinstalled on the machine, or Retail if you bought the OS separately? This will be needed to try an XP Repair Install if that option appears when you boot in following the steps in blue link. We can help you find one online if necessary to burn to CD, boot into Repair to try bootrec commands first then Repair Install.

 

[LADYPINKtomato1]

Ahhh, so the only operating system to choose from is WMC? I see now. So basically it will not boot to safe mode? Do you have the XP CD?

A Guy

Hi.. Yes I did boot to SAFE MODE...no XP CD.
at this point I cannot get Any Program to function.

Your earlier description of booting into Safe Mode sounds like it stalls out during the "Loading Drivers" phase. Is this correct? Can you report back the exact driver shown when it stalls?

Also on the F8 Advanced Boot Options it was suggested to try "Last Known Good Config." Have you tried that yet?

Can you get your hands on an XP MCE SP3 install CD for your exact year's version, OEM-specific if it came preinstalled on the machine, or Retail if you bought the OS separately? This will be needed to try an XP Repair Install if that option appears when you boot in following the steps in blue link. We can help you find one online if necessary to burn to CD, boot into Repair to try bootrec commands first then Repair Install.

Greg hi.. What I saw in the safe mode was all black white.. nothing blue.. I chose the Windows Media Center .. it was the only choice for me. when I clicked it. a screen filled with from top to bottom with what appeared to be drivers..or maybe something else.. I'm not at all techie.. after this .. with all black background.. only white fonts.
I WAS DEAD IN THE WATER SO TO SPEAK .. EVERYTHING FROZE.
i CAN REBOOT TO MY DESKTOP.. oops caps.. When the icon for malwarebytes appears on the task bar,, near the clock lower right corner of the screen.. it all STOPS.Not one program or anythng will funstion.. even the Start button will work, I have to do a hard shutdown. I might dig around and locate a XP CD.. that came with this XP.
This pc was made in a factory for HSN ..that's where I brought it .. a total pkg.
I would gladly report to you anything I can.. I can't get any functions to work.. so there's no copy/paste.. no screen shots.
Thank you so much for your reply to this

 

[LADYPINKtomato1]

Greg , I can't get to anything on the XP that will function, or can't do a restore , would that NOT cause the problem to be deeper in my pc.. making it almost impossible to remove ??

 

[derekimo]

Re: Greg's earlier post....

Have you tried this yet LPt?

Also on the F8 Advanced Boot Options it was suggested to try "Last Known Good Config." Have you tried that yet?

View attachment 191015

Also the blue he was talking about is this link here if you can find your disc,

Repair Windows XP by Performing a Repair Install (Part 1 of 2)

He should be with you shortly.

 

[LADYPINKtomato1]

Ok here's my problem with my Windows XP sp3.

I updated Malwarebytes.. yesterday.. normal for me to do on Saturday.
After rebooting.. everything on my XP froze.. as soon as the malwarebyte icon on the task, bar near the clock, lower right corner of my screen appeared.
Not even the start button will function.. I have to do a hard shutdown using the POWER button.
I did get the pc into safe mode.. I saw 3 items on the screen.. I chose something with networking.. next came .. Windows Media Center..( only choice ) so I used the arrow key to get to it, then my screen filled with white fonts on a black ground.. no other colors.. looked like drivers.. maybe a program I'm not sure.. this is way over my head.
Everything froze.. I had to do a hard shut down..
I can reboot .. no problem.. then get to my desktop.. everything freezes once the M B Icon appears near the clock
This is a huge problem to me.
Any help will be gladly used.
Thanks

 

[The Howling Wolves]

LPt,
May have told you the wrong thread to post in...
More help will be on the way.
Be nice if you or your girlfriends had the recovery discs for XP
THW

 

[LADYPINKtomato1]

Re: Greg's earlier post....

Have you tried this yet LPt?

Also on the F8 Advanced Boot Options it was suggested to try "Last Known Good Config." Have you tried that yet?

View attachment 191015

Also the blue he was talking about is this link here if you can find your disc,

Repair Windows XP by Performing a Repair Install (Part 1 of 2)

He should be with you shortly.

Derek hi... thanks for your input to this problem.
I've started a thread in Crashes and Debugging.
I did see that screen when I booted my XP in safe mode.
I do NOT recall seeing the circled item.. It could have been there..
I was frustrated.. so I'm not sure.
TY.
ps .. let's get this off ,this thread plz... it's ruining it for everyone who comes here.

 

[gregrocker]

Try booting again to the F8 Advanced Boot Options to look for "Last Known Good Config" and choose it.

When you get to Desktop see if you can press Control Alt Delete to open the Task Manager, End Now any Applications that are running, or on Processes tab look for Malwarebytes or any other process hogging CPU to End Process.

If you cannot get control of your Desktop then you may need to run an XP Repair Install
by booting the XP CD. We can help you find the ISO file to burn a new CD, but will need to know the year of the XP Media Center Edition, if it is OEM (came preinstalled) or Retail.

 

[LADYPINKtomato1]

I may can find the original disc that came with this Windows XP( desktop pc.).. it's a Media Center..
never used the or registered the Media Center..just the regular pc..
this is an older XP pc.. I've had it quite awhile.
I'm of course using my laptop to post anything now.
Thanks a lot.

 

[LADYPINKtomato1]

Greg hi...I think I gave you all the info.. I have about what happend to this pc.. , then I tried booting onto safe mode..that went ok...then froze.. I gave all the info., I have on that also.
Thank you for your help.

 

[LADYPINKtomato1]

LPt,
May have told you the wrong thread to post in...
More help will be on the way.
Be nice if you or your girlfriends had the recovery discs for XP
THW

Dennis .. I might could find the original disc.. No gf's use a pc.. I'm the brave soul.
TY for your help.

 

[gregrocker]

Media Center is a version of XP. It would be best to find the CD which came with the computer, or we at least need to know the MCE year and if it is OEM (came preinstalled) or retail. Can you look on the COA sticker affixed to machine to see the exact version listed?

If it doesn't have SP3 we'll likely have to download a MCE {year version} OEM or retail SP3 to burn to CD to try the Repair Install.

 

[LADYPINKtomato1]

Media Center is a version of XP. It would be best to find the CD which came with the computer, or we at least need to know the MCE year and if it is OEM (came preinstalled) or retail.

This all came pre-installed on this Gateway PC.. manufactured in Yorktown, 4/14/03,

Gateway Media Center
Serial # 0030028193

Model # (GM )MFAT XPNT YKT

CERTIFICATE OF AUTHENICITY # X08-88373

MICROSOFT WINDOWS XP #

PC arrived at my home : 4-24-2003

Can you look on the COA sticker affixed to machine to see the exact version listed?

See above info.

If it doesn't have SP3 we'll likely have to download a MCE {year version} OEM or retail SP3 to burn to CD to try the Repair Install.

My disk isn't a Sp3

 

[LADYPINKtomato1]

I'm frazzled tonite.. off to bed.. thank you for your help.