Windows7 64bit: Computer freezes / no Bluescreen

[Tina7000]

Hello from germany,

very often (about one or two times a day) my computer suddenly freezes without a bluescreen. All I can do is to use the powerbutton. Keyboard and mouse don't work when freezing.

This happens usually in the first five till ten minutes after booting. If it doesn't freeze it works without problems.
It happens no matter what I am currently working with. No matter if I'm using the internet explorer, or thunderbird, or watching youtube, or just clicking on my destop ...

I've already tried to update all the drivers and did a Windows-Update.

I've checked every RAM. Each after each. With everyone I had the problem.


My computer:
Windows7 Home Premium 64 Bit
AMD Athlon II X4 630 Processor
6 GB RAM
GeForce GT 220


I really hope you can help me. I want to solve this problem!

Thanks alot!

Greetings from Germany,

Tina

 

[Bumpkin]

Hi Tina!
Here are a few things I would try first.

Do you have a System Restore point before the problem started?

Look in Event Viewer for any errors at the time of the freeze, for a clue about whats causing the freeze.

Boot into safe mode with networking. Start tapping the F8 key while the computer is starting up. Run it for long enough to see if it will freeze.

If things are OK in safe mode, in the search box enter msconfig.exe and click on it. In the Startup tab disable everything except your antivirus app. Next in the Services tab click on Hide Microsoft Services and disable the remaining services. Restart and wait for the PC to freeze. If it is still running OK, go back to msconfig.exe and enable about half the the entries you disabled earlier. Reboot and see what happens. The idea is to find the startup program or service that is causing the problem by adding back the entries until you can find the offender.

Finding the problem will take some and a lot of reboots.

 

[karlsnooks]

Schöne Grüsse aus Texas an Tina,

Nun, in addition to the fine advice you have received from Bumpkin:
Carry out following:
Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums

 

[Tina7000]

@Bumpkin:
I'll try that. I think it will take a really long time, cause the PC doesn't freeze everytime. Maybe only about two times a day...


@karlsnooks:
The files are attached.


Thank you!

 

[Tina7000]

I'm sorry. I forgot to answer your first questions...

Do you have a System Restore point before the problem started?

I don't know excactly when the problem first startet.

Look in Event Viewer for any errors at the time of the freeze, for a clue about whats causing the freeze.

I've been clicking through the Event Viewer for the last 20 minutes. Hard for me to see if there is something that could cause the freeze.
There are so many things I don't understand ...


By the way:
I am running the safe mode since about 2 hours without any problem.

If things are OK in safe mode, in the search box enter msconfig.exe and click on it. In the Startup tab disable everything except your antivirus app. Next in the Services tab click on Hide Microsoft Services and disable the remaining services. Restart and wait for the PC to freeze. If it is still running OK, go back to msconfig.exe and enable about half the the entries you disabled earlier. Reboot and see what happens. The idea is to find the startup program or service that is causing the problem by adding back the entries until you can find the offender.

You want me to restart it in safe mode or in "normal" mode? Where shall I try if it's freeze?

 

[Tina7000]

In the event viewer I found a error several times:

Protokollname: Application
Quelle: Microsoft-Windows-LoadPerf
Datum: 18.09.2012 11:40:36
Ereignis-ID: 3002
Aufgabenkategorie:Keine
Ebene: Fehler
Schlüsselwörter:
Benutzer: SYSTEM
Computer: ***
Beschreibung:
Der Textzeichenfolgenwert zur Beschreibung des Leistungsindikators in der Registrierung ist falsch formatiert. Die falsch formatierte Zeichenfolge ist "". Das erste DWORD im Datenbereich enthält den Indexwert für die falsch formatierte Zeichenfolge, während das zweite und dritte DWORD im Datenbereich die letzten gültigen Indexwerte enthalten.
Ereignis-XML:
<Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='Microsoft-Windows-LoadPerf' Guid='{122EE297-BB47-41AE-B265-1CA8D1886D40}'/><EventID>3002</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x8000000000000000</Keywords><TimeCreated SystemTime='2012-09-18T09:40:36.672800000Z'/><EventRecordID>76373</EventRecordID><Correlation/><Execution ProcessID='3008' ThreadID='1604'/><Channel>Application</Channel><Computer>Tompo</Computer><Security UserID='S-1-5-18'/></System><UserData><EventXML xmlns:auto-ns2='http://schemas.microsoft.com/win/2004/08/events' xmlns='LoadPerf'><param1></param1><binaryDataSize>16</binaryDataSize><binaryData>00000000B1330000B1330000980B0000</binaryData></EventXML></UserData></Event>

I tried to fix it with lodctr /r (see Event ID 3002)
Don't know if it helps.

System is still running with everything disabled in the startup of msconfig.

Still waiting if a freeze comes...

 

[Bumpkin]

Errors in the event viewer are not necessarily something to worry about. What you are looking for in event viewer is an error at or shortly before the freeze. It can be hard to decipher what the errors really mean. I don't speak/read German, it looks like Karl does, he should be back before long.

The idea of disabling half the startup and services is to speed up finding which group has the problem. After you find the half with the problem, you will start disabling each entry one at a time. Reboot after each change.

It would not hurt to run sfc to see if there are any corrupt system files. Type CMD in the search box and right click on cmd.exe and select Run As Administrator. At the command prompt enter sfc /scannow (notice the space after the c). It will look for and try to repair corrupt system files.

 

[Tina7000]

Errors in the event viewer are not necessarily something to worry about. What you are looking for in event viewer is an error at or shortly before the freeze. It can be hard to decipher what the errors really mean. I don't speak/read German, it looks like Karl does, he should be back before long.

I don't understand the error-description in german. So I'm not able to translate it to english. Sorry.

The idea of disabling half the startup and services is to speed up finding which group has the problem. After you find the half with the problem, you will start disabling each entry one at a time. Reboot after each change.

Since I've disabled all the entries I had no freeze. But I'll still wait and see before I activate more.

It would not hurt to run sfc to see if there are any corrupt system files. Type CMD in the search box and right click on cmd.exe and select Run As Administrator. At the command prompt enter sfc /scannow (notice the space after the c). It will look for and try to repair corrupt system files.

Did that. No error.

 

[karlsnooks]

Hi Tina,


First, the eventlog entry is unusual and I suspect that another program corrupted the registry.


========================================
WIN | type MSCONFIG | ENTER | STARTUP tab |
Uncheck ALL except for:

avgnt    Avira Operations GmbH & Co. KG    "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min

REBOOT!

You have just told Win 7 to not run unchecked programs at start up time.

=================================
=================================
CCLEANER | TOOLS icon | STARTUP tab | SCHEDULED TASKS tab |
Use DISABLE button to disable ALL

Close CCleaner.

REBOOT!

You have not disabled any programs. You have disabled the scheduled running.
Later, after your system is running smoothly, you may reenable desired programs.
You have not disabled the programs. They will be run when needed.

WIN = key with the Microsoft logo on top
=====================================
=====================================

Now here comes some anguish:

UNINSTALL

gTool 1.4.6    Shaw Computerhard- & Software    23.02.2012        1.4.6
Hardwarediagnosetools    PC-Doctor, Inc.    18.05.2010        6.0.5247.34
HijackThis 2.0.2    TrendMicro    16.09.2012        2.0.2
I.R.I.S. OCR    HP    20.09.2011    68,9MB    12.3.4.0
InfoRapid Suchen & Ersetzen    Ingo Straub Softwareentwicklung    11.07.2012        3.1f
Power2Go    CyberLink Corp.    17.05.2010    169MB    6.0.3304
Spamihilator 1.0.0 (64-Bit)    Michel Krämer    13.04.2012    11,6MB    1.0.0
System Requirements Lab        11.07.2012

REBOOT

After all is said and done, are your system is working, you can try reinstalling a program, one at a time, to see if your problem reappears.

Your Firefox is out-of-date.

I recommend investigating google mail and google rss reader and to remove Thunderbird.
========================================
========================================

Please that is:

THREE separate and distinct REBOOTS

 

[Tina7000]

Hi,

thanks for your help!


I did the three steps yesterday.


Now my STARTUP is completely clean and I've uninstalled the programms you've said.



This morning I had a freeze. I startet the PC and left the room. When I came back about 10 minutes later it was frozen. I didn't do anything. No mouse-moving, nothing.


The events from this morning (13 errors) are attached. I hope you can open them ...


Thank you!

 

[karlsnooks]

Tina,

Please run the following script and upload as an attachment the resulting txt file that is placed on your desktop.

# ************************************************************
# Places CRITICALandERROREVENTS.TXT on your DESKTOP
#
# Displays 100 most recent critical and error events in a Grid View
# Writes 100 most recent critical and error events to CriticalAndErrorEvents.txt
#
# Change the $MAX value for more or fewer events
# Change the $Lwidth value to 254 for example for longer lines
# **********************************************************

$MAX = 100
$LWidth = 132
$a = Get-WinEvent -FilterHashtable @{logname='*';  level=1,2} `
-max $MAX  -verbose:$false -erroraction:silentlycontinue |
sort-object -property `
@{expression="level";Descending=$false}, `
@{expression="timecreated";Descending=$true} |
select-object -property leveldisplayname, timecreated, ID,  Message 
# $a | out-gridview -Title "Critical and Error Events"
$a | format-table  @{Label = "Level"; Expression =  {$_.leveldisplayname} }, timecreated, ID, Message -wrap -auto |
out-file $env:userprofile\Desktop\CRITICALandERROREVENTS.TXT -width $Lwidth

EXIT
EXIT

# ************************************************************

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************
==========================================
==========================================

Use SPECCY to keep an eye on your temps.

 

[Tina7000]

My results (txt-file) are attached.

 

[karlsnooks]

Tina,
I would like for you to fill out your system specs.
Please follow this write-up and use SPECCY to gather info.

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Ø Manufacturer and Model OR Custom build.
Ø ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

 

[Tina7000]

Done.

 

[karlsnooks]

Thanks.

That info satisfies nearly all needs.

There are a couple of other hardware points I'd like to investigate.

What that means is:

SPECCY | FILE | SAVE SNAPSHOT | SAVE button

That will generate a file with the extension of .SPECCY.

Would you please zip up that file and attach to your next post?

The "snapshot" format does not include your product key which is excellent since that product key is what you need to install Windows.

I could ask many questions and have you run several scripts to gather all of the info but this is simpler.

 

[Tina7000]

Here it is.

 

[Tina7000]

After the last boot (about 10) minutes ago, I had a freeze.
Attached are the events from the eventviewer short before the freeze was.

 

[karlsnooks]

Tina,
A good idea would be to once again capture the critical and error events so that I have the before and after list.
thanks,
Oh yes, will be back in about 2 hours.

 

[Tina7000]

Tina,
A good idea would be to once again capture the critical and error events so that I have the before and after list.
thanks,
Oh yes, will be back in about 2 hours.

I think I did that. See my last attachment (last post).
Or did I understand you wrong?

 

[karlsnooks]

tina,
you said:

Attached are the events from the eventviewer short before the freeze was.

I would also like one after the freeze.
Thanks,
karl