Windows7 64bit: Computer freezes / no Bluescreen

[karlsnooks]

Tina,
After noticing a couple of items in the speccy file, I must ask you to once again:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums

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On another topic, I'm having difficulty locating an official website for your motherboard and your bios is quite old. Most motherboard manufacturers would have released at least 2 to 3 bios updates in more than two years.

 

[Tina7000]

Here are the files.

Some more files are comming in a few minutes.

 

[Tina7000]

This morning (german time) I had 5 freezes. Sometimes the computer had problems to boot. I pressed the powerbutton but nothing happend. Once again and nothing happend....
Now it's running, hopefully without a freeze.

The events are attached.
Freezing-times:
07.34
07.38
07.41
07.58
08.02

 

[karlsnooks]

I can not determine the source of you problem. I have asked for help.

 

[Tina7000]

I can not determine the source of you problem. I have asked for help.

Thank you!

Could this problem caused by temperatur. I mean cold temperatur. Today it's colder than the last days and the computer had problems.
Now it's running (getting warmer) and there's no problem.

 

[karlsnooks]

Very unusual for cool temps (and you need really cold temps to have problems) is the source of the problem.

Condensation resulting in shorting circuit paths would be a possibility but once again, that is unlikely.

Did you happen to run across any info that would give you a link to a site from the motherboard manufacturer or distributor to be able to fetch bios/driver updates?

 

[Tina7000]

Here is a link for updates/drivers:
Treiber & Software zum Herunterladen HP Pavilion p6310de Desktop-PC - HP Kundendienst (Deutschland - Deutsch)

(Had to enter my pc-name "p6310de" and then they showed me those drivers).

BIOS:
2010-07-21 , Version:5.16, 1.63M

On my pc is version 5.16.

 

[karlsnooks]

Tina,
Did you check to see if this driver is newer than yours?

Treiber - Grafik (‏1)
Treiber-Update für NVIDIA GeForce GT-Grafikkarte ►
2010-04-19 , Version:8.17.11.9732, 154.03M
Das Treiber-Update für die NVIDIA GeForce GT 220-Grafikkarte
behebt das Problem mit einer verzerrten Bildwiedergabe und das Problem,
bei dem das System nach einem Systemneustart hängen bleibt.

 

[Tina7000]

Tina,
Did you check to see if this driver is newer than yours?

Treiber - Grafik (‏1)
Treiber-Update für NVIDIA GeForce GT-Grafikkarte ►
2010-04-19 , Version:8.17.11.9732, 154.03M
Das Treiber-Update für die NVIDIA GeForce GT 220-Grafikkarte
behebt das Problem mit einer verzerrten Bildwiedergabe und das Problem,
bei dem das System nach einem Systemneustart hängen bleibt.

I'm using version 9.18.13.623.

 

[karlsnooks]

Which is better I can't say. Generally, best is to use the latest driver offered by the computer manufacturer rather than the one from the graphic card/chip manufacturer, but not always.

True is also that your computer is not the latest and HP may be lax in updating info on an older computer.

I told the chaps who will be possibly making suggestions that you have much software that I would remove if it was my computer, but that such a suggestion would not be to your liking.

You might try uninstalling all software on there that you can live without and then remove still more.

Another holy grail for some is Avira. Generally, the paid version of Avira runs quite trouble-free under Windows 7.

As an experiment, you could uninstall Avira and install MSE, Microsoft Security Essentials. Link to MSE in my signature.

I'm a great supporter of MSE which is the one and the only anti-malware solution that I use, that I install, that I recommend. AV software has strange ways of interfering with other software.

 

[Tina7000]

I'm running my pc in safe mode now.

Gonna uninstall some software.

Maybe I should try to uninstall the hardwaredrivers and install the drivers from the manufacturer-homepage.

 

[karlsnooks]

Leave the drivers alone for the time-being.

 

[Tina7000]

Leave the drivers alone for the time-being.

Okay, I'll wait.

I've just uninstalled many programms and software that I don't need anymore. Software which I haven't been using since the last 12 months.
Feels good to tidy up the computer


With uninstalling hardware-drivers I'll wait for your okay.

 

[TVeblen]

A few ideas to try in addition to everything you are doing with Karl. Please complete Safe Mode test before moving on to these other tests.

Typical hardware causes of screen freeze:

• USB device conflict. Try unplugging all USB connected devices (including printers) except for keyboard and mouse and test. If you have the ability to use a PS2 keyboard or mouse try that also.
• Driver conflict. For testing purposes you can Disable devices in Device Manager. This is faster and easier than uninstalling/reinstalling. You can disable devices like LAN and Wireless adapters, on board sound and video, etc. However it is rare that a driver conflict will not end in bluescreen.
• RAM issue. Test by running Memtest86+ - Advanced Memory Diagnostic Tool for at least 3 passes.
• Video card error. In addition to upgrading and/or downgrading the card's driver, you can test by disabling Aero desktop, or reducing screen resolution. If you had on board video you could test by using that.
• Power issue. You don't give the brand and model of your power supply. That might help. More important is it's age. Any chance you own a multimeter?

But do Safe Mode first. If the freeze occurs in Safe Mode it indicates a hardware problem. If it does not, it indicates a software problem.

 

[Tina7000]

Thanks alot for your help!

I am running SafeMode now to. I can't remember that I ever had a freeze in SafeMode.
So I think it's a software problem.

I do have a Onboard-Video-Card. I have to find out how to activate it. But I could give it a try.

I don't have a multimeter.

On USB I only have my keyboard and mouse. I don't have a ps2-keyboard/mouse here...

 

[Bumpkin]

Be sure to run Memtest86 and disable devices as recommended by TVeblen.

However when facing a hard to track down problem, sometimes it is better to format the drive and do a clean install.

Here is a tutorial for a clean install on your HP using the COA sticker on the computer case. http://www.sevenforums.com/tutorials/174907-clean-install-factory-coa-activation-key.html

Be sure to backup your data files first.

 

[TVeblen]

The on board video can be enabled/disabled one of 2 ways.
On newer motherboards the on board chip is disabled as soon as a video card is detected in the PCI-e slot.
On older motherboards you needed to go into the BIOS settings and manually disable it.

You might check your BIOS settings to see if the option exists. You will need to know this anyway in preparation for test with on board video only. You do not need to make any changes at this time, just check. You can always "Exit & Discard Changes" upon leaving the BIOS settings to be safe.

If you were to find that the on board video was still active while you were running a video card then that may explain things. Cards and chips do not normally play nice together!

So check, and let's see what is going on there anyway.

I would also run Memtest when you get the chance. Running Memtest is about as exciting as watching paint dry. I usually run it before I go to bed and check it in the morning.

 

[Tina7000]

What I did the last 24 hours:

Did a really big backup.
Unplugged every hardware.
Did a clean new install of windows7 (formated before installation).

Right now the computer downloads all the windowsupdates.

After that I'll reconnect /install my usb-hardware.


Would you recommend to search for the newest hardware-drivers (video-card, motherbord, ...)? Or shall I leave everything with the current drivers (which are from 2010)?


Thanks alot for your help!

 

[ignatzatsonic]

I'd use the drivers as supplied by the Windows 7 installation disc if at all possible.

I wouldn't search for the latest and greatest drivers unless the provided Win 7 install disk drivers did not provide the required functionality. If some piece of hardware didn't work right, then maybe look for different drivers at Windows Update or from the hardware manufacturer's web site.

 

[karlsnooks]

A strong second to the advise from ignatzatsonic