Wireless Mouse Doesn't Work Win 7 64bit But Works On Win 7 32bit

[shmizan]

Hi all.
I've just recently purchased a generic wireless mouse from eBay.
more specifically, this one: 2.4GHz USB Receiver Wireless Optical Mouse F PC Laptop | eBay
it doesn't work. I'm running Windows 7 64bit and it started installing the drivers, first it was installing "HID Wireless Mouse", then it switched to "USB Input Device" but failed after 3 seconds. now it's listed in Device Manager as "USB Input Device" with yellow sign that indicates it doesn't work.
I tested it in 2 other Windows 7 32bit computers and it works just fine! installing drivers and everything.
moreover - I testes my bro's logitech wireless mouse on my 64bit Windows 7 computer and it works fine.
I think Windows fails on recognizing it. I mean the drivers are there.. the Logitech Mouse works but mine doesn't.. how do I make it work?
thanks!!

P.S. here are 3 attached images:
http://i44.tinypic.com/2dkg21.jpg - my win 7 64bit device manager with the problematic mouse
http://i40.tinypic.com/369e8.jpg - different win 7 32bit computer with the problematic mouse working
http://i40.tinypic.com/hso0ns.jpg - my win 7 64bit device manager with the logitech wireless mouse

 

[Sub Zero55]

Did you install the mouse software first, then reboot and install the mouse and USB wireless adapter?

Disconnect the the mouse, reboot the computer and start taping the F8 key to enter Advance Boot Options window. Using the down arrow key, select Last Known Good Configuation. Hit Enter.

 

[shmizan]

sorry forgot to mention there was no drivers. it's a plug and play device. and works like that on the two other 32bit PCs.

 

[Sub Zero55]

My Logitech wireless mouse and keyboard came with driver installation software. I also have a 64 bit system. If windows can not find the drivers for the mouse, you will need to install them. But, first you need to fix the driver issue in Device Manager. Your computer may have other issues, which are not allowing the mouse drivers to install.

 

[shmizan]

my brother's logitech mouse and keyboard didn't come with drivers cd, and my windows 7 64bit installed it automatically.
well I know I need to, but how do I fix the driver issue in Device Manager?
and why does the mouse work on 2 other 32bit computers but not on my 64bit computer?

 

[Sub Zero55]

Click on the + sign next to a red ex or yellow exclaimation mark in Device Manager. Right- click on the device/s with the bad driver/s. Select uninstall. Reboot. After it loads, check Device Manager to make sure the problems are gone. Turn the computer off, again. Hook up your original mouse. Start the computer and windows will load the original mouse driver.

I'm not sure why your 64 bit computer will not run the new mouse. As stated earlier, it may require drivers which are not included in Windows 7 64 bit. Even though it is a new mouse to you, it may be an older model and is not supported in a 64 bit system. That's why it works on only the 32 bit systems. You may need to download the drivers for it. But, you will need to know the Brand and Model. Contact the ebay seller and ask him.

One other suggestion to try is after you have uninstalled the corrupted drivers in Device Manager. Reboot. Check Device Manager to make sure there are no driver issues. Turn off the computer, again. Connect the wireless USB adapted, this time to a different USB port, if you have one. Start the computer and see if plug and play finds a driver for it this time. But, make sure you have removed all the corrupted drivers in Device Manager first. If it doesn't work, you'll need to go through the complete procedure again to install your old mouse.

Perhaps, one of the other members will make a suggestion.

I'm shutting down now. Good luck!

Sub Zero

 

[shmizan]

thanks, but I've tried it in every USB plug I had, uninstalling the drivers after each attempt.
I thinkg you're mixing things here a bit.
the fact that the logitech wireless mouse works indicates there is an error in Windows 64bit in recognizing this specific wireless mouse.
the drivers are there. they are the same drivers for the logitech mouse. it just fails to understand it's a wireless mouse too.
how can I change it?

 

[alphanumeric]

Just because the Logitech Mouse is wireless doesn't mean it uses the same drivers as your generic wireless mouse. My Logitech wireless trackball uses the Logitech Unifying Receiver which is unique to Logitech. Its their own custom Bluetooth device. A 64 bit OS has to have 64 bit drivers for hardware. So either Windows doesn't have the correct 64 bit driver for that hardware or the driver file stored on your PC is corrupt. Running the system file checker may fix it, sfc/scannow. If that doesn't work you may have to try doing a repair install. I'd try and find a 64 bit driver for it on line before doing either of the above though. Google any part numbers, or model numbers on stickers etc on the bottom of the mouse.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S
http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

 

[shmizan]

thanks for your reply.
regarding the drivers, when I check in device manager what drivers are used for the logitech mouse it points me to the files mouclass.sys mouhid.sys which can be found in C:\Windows\System32\drivers
when I check for the same in the 32bit computer it points to the same files so I was assuming they're Microsoft made windows drivers.
I couldn't find any sticker on it! not a single identifying detail on the whole thing, even opened the screws and checked on the board. it's completely chinese generic stuff. but it works really good on 32bit systems. like 10 meters! what a shame.

 

[alphanumeric]

I don't know what to tell you. This isn't meant as a dig or insult, but sometimes you get what you pay for. Those cheap generics don't always work out so well. I don't have any other suggestions other than what I already posted.

 

[Sub Zero55]

How to Fix a Wireless Mouse

Check your wireless connection. If you are using a wireless adapter or USB linking device, ensure that everything is plugged in properly. The best way to do this is to unplug the device and then plug it back in, making sure everything fits snugly.

Try to re-sync your mouse with your computer/adapter. If your computer came with wireless networking capabilities (such as Bluetooth) and your mouse uses this signal to communicate with the computer, go to your computer's control panel and turn off the network for a few minutes. Then reboot the network and see if the connection to your mouse has been restored. If you are using a wireless adapter, go to the wireless utility that your computer uses to manage the wireless mouse (this can usually be found in the "programs" section) and repeat the above process.

Look at the bottom of the mouse. If your wireless mouse has a trackball, try removing the cover and cleaning the individual wheels on the inside of the mouse with a Q-tip. If you are using an optical mouse, then try cleaning the bottom of the lens with a soft tissue and a frugal amount of glass cleaner.

Ensure that any drivers needed for the mouse are still installed. Although it is unlikely, the drivers that facilitate communication between your mouse and computer may have been accidentally corrupted or erased. Try visiting the mouse manufacturer's website to download new drivers.

Also, try testing the new mouse on a different (64 bit) system.

Note: If the above procedures do not resolve your mouse issue, or suggestions made by Alphanumeric; Your next step would be a complete System Recovery. Or purchase another mouse.

I just received this wireless mouse today from Amazon.com. Works great.

http://www.amazon.com/Logitech-M305-Wireless-Mouse-Black/dp/B003HC2FHE

Sub Zero

 

[shmizan]

yeah I know. well I got a refund at least.. thanks for your help

 

[Sub Zero55]

yeah I know. well I got a refund at least.. thanks for your help

Remember REALLY cheap is not always better. LOL And stay away from ebay crooks! Google the item your looking for. Then find the lowest price from a reputable retailer like Amazon.com. Which has great service and one of the best return polices. Try the mouse I suggested. I'm using it right now. And if you don't like it... call Amazon and you can send it back for free. Just tell them it didn't work with your computer. Good luck on Friday the 13TH. :shock:

Sub Zero