Solved Wireless mouse & keyboard changes way PC goes into Sleep mode

[LKW198]

Hello
I am a first time poster here and I'm afraid I will have to go into a lot of detail's in order to explain what is happening. What I want to be able to do is use a wireless mouse & keyboard on my computer and have it go into Sleep mode when it is suppose to. The computer is a HP 1360t, running Win. 7 Home Premium with a ASUS VN247H monitor.

In Power Options I have these settings:
Turn OFF Display after 5 mins.
Put Computer to Sleep in 10 mins.

In Advanced settings:
Hard Drive OFF in 15 mins.
Sleep after 10mins.
Hybrid Sleep OFF
Hibernate Never
Turn OFF Display 5 mins.

When I have a wired mouse & keyboard hooked up to the PC everything work's perfectly. Start a test at 10:00 with the monitor screen showing my Desktop. At 10:05 the screen will fade to black for 5 to 10 seconds,than it will come back up and the screen will be a solid blue color with a small black dialog box in it's center that reads "HDMI1 No Signal". Than the screen will fade to black again and it stays OFF. The little white ON lite along bottom right hand corner of monitor turns amber. At 10:10 the computer goes into Sleep mode and I have looked in the Event Viewer and verified that the computer is in Sleep mode. If I change the settings to Turn Off the Display in 10 mins. and go to Sleep in 15 mins. everything goes down right when it is suppose to.

Now I hook up a new Logitech wireless mouse & keyboard and still using the same settings as above, this is what happens. Start test at 10:00. At 10:05 the screen fades to black, than it comes back up blue in color and with the same dialog box in it, than fades to black again, than it comes back up showing my Desktop and stays up. At 10:10 it goes thru the same sequence of events but this time when the screen fades to black for the second time it stays Off. Than at 10:15 the computer goes into Sleep mode right on time. Same thing happens if I change settings to Turn Off the Display in 10 mins. and go to Sleep in 15 mins. For some reason the computer cannot turn the Display Off and keep it Off on it's first attempt and because of this, every thing is set back 5 mins. from when it is suppose to happen.

With the wireless mouse & keyboard still hooked up, I change the settings to Turn Display Off in 2 or 3 mins. and Sleep in 5 mins.. Believe it or not but every thing goes down right on time and the computer is in Sleep mode in 5 mins. I would like to be able to use either the 5 & 10 min. or the 10 & 15 min. settings over this setting.

Things I have tried:
1. Tried a different monitor. No change
2. Moved the wireless adapter that plugs into computer to different USB ports on both the back and top of computer. No change
3. Used another new Logitech wireless mouse & keyboard. No change

I have looked at the tutorial on the Tutorial Forum that lists things to try when troubleshooting this type of problem but I am not sure what I should try next. Is there a setting some place that I need to change to fix this? Any and all suggestions are very much appreciated and I thank you in advance.

Larry1

 

[AmericanPharaoh]

Have you checked in Device Manager for a device driver conflict?

Did you load any software which came with the new USB devices?

 

[LKW198]

johnsmith45jock

I do not know what I would look for in Device Manager to determine if there were any device driver conflicts. Not that smart when it comes to how computers work. I did go there and looked at the Properties for the mouse and keyboard and it said they were both working properly. Is that what you meant? There are check markers in the boxes to allow these two devices to wake the computer, which I think is probably the correct setting for these ?


As far as loading any software that may have came with the new wireless mouse & keyboard, all I can tell you is that when I plugged the wireless adapter into back of computer, I saw a popup down by the clock that something was being installed and than it said something to the effect that your USB device is now ready to be used. Other than this, I have not downloaded any thing else that I know of in regard's to the wireless mouse & keyboard. Hope this answers your question?

If there is any thing else you need to know or want me to do to try and figure this out please let me know. Thank you for your response back to me. I really do appreciate it.

Larry1

 

[AmericanPharaoh]

Hello,

Sorry for the delay, had family matters to attend to.

Try these tutorials to help you troubleshoot your issue:
http://www.sevenforums.com/tutorials/122012-lastwake-command.html
http://www.sevenforums.com/tutorials/122027-devices-allow-prevent-wake-up-computer.html
Power Options and Sleep Mode Problems

If your still unable to find a solution, post back and we can continue to troubleshoot.

Hope this helps,
John

 

[LKW198]

John
Good morning. I used the Command Prompt method to do these test's. Using the wireless mouse & keyboard, and the settings are Turn Off Display in 5 mins., Put computer to Sleep in 10 mins., started test at 10:00. At 10:05, right after the computer tried to put the monitor into power saving mode and it came back up, I went into Command Prompt and it read Wake History Count 0.

Started all over again, and waited until after the 10 min. mark and the computer has now put the monitor into Power Saving mode . Went to Command Prompt and it again read the same, Wake History Count 0.

Started over and waited the 15 mins. for the computer to go into Sleep Mode. I moved the mouse to wake computer. In Command Prompt it now read's:
1. Wake History Count 1
2. Description USB Root Hub
3. Instance Path: USB\Root Hub20\4&de50838&0
4. Manufacture: Standard USB Host Controller

I was hoping that we would see something at the 5 min. mark when the monitor is suppose to enter a Power Savings mode but does not, but does so after 10 mins. What changes between the 5 and 10.min. mark that allows the monitor to go down and stay down. And if I change setting's to Display Off in 3 mins., and Sleep in 5 mins., everything happens right when it is suppose to.

Do you think it would prove anything if I tried moving the little wireless adapter to all the USB ports in the back and on top of the computer? I did try looking at the settings in the ASUS monitor, hoping to find a way to possibly turn off that little popup that show's up when monitor tries to go down the first time. But it show's up on the second attempt also and the monitor does go down and stay's down so that would seem to indicate that is not the problem.

I don't have a clue as to what to try next, but that's why I'm here asking for help. And I do appreciate your help. Do you have any other idea's John?

Larry1

 

[AmericanPharaoh]

Did you go through the other two tutorials and try different settings? The timer settings may be in conflict.

You could try just one wireless device at a time to see if there are any changes. Go into the tutorial titled, "Devices - Allow or Prevent to Wake Up Computer" and set the mouse and keyboard, both or one at a time, to not wake the computer. Then wake the computer with the power button after each test. Try turning off the screen saver. Maybe something in the Aero settings. Look in the monitor's power management settings to see if you can adjust something there. This is a new one for me.

I'll be thinking about this tonight, will probably have nightmares. LOL

Maybe some of our other members will have more suggestions.

John

 

[LKW198]

John

I'm sorry but I am having a very hard time getting my reply back to you to work. Will try again.

I have never used the Screen Saver function. I am going to return the new wireless mouse & keyboard tomorrow and try another one. I do have a new wireless mouse and will hook it up with a wired keyboard and see what happens. I did look in my monitors menu options but saw nothing to do with power options.

I saw in the tutorial that you sent me to where it said you should have your hard drive set to turn off at least one minute before you have your computer set to go to sleep. I know nothing about how a computer works but to me turning off the hard drive stops the computer from working, and I do not want to do something and not be able to get it back to where it was. What am I missing here.

John, sorry this has taken me so long to respond to you. Hope it works this time. Will not be able to do any of this until I get back from town tomorrow afternoon sometime. Will let you know how it goes.

Thanks John for helping me out. I do appreciate your taking the time. Please have a good nights sleep.

Larry

 

[LKW198]

Hello John

I was unable to do anything on the computer Monday afternoon because my Internet Provider was having major problems. Still had them this morning but finally got back on the web late morning.

I have done a lot of different testing today, both on this computer, and also on a Win.XP system I had put into mothballs a couple of weeks ago. It and its monitor are over 7 years old and after running it for a couple of hrs., I set it up with the wireless mouse and keyboard and watched it go to sleep. It also can not turn the display off at the designated time and keep it off. Put the wired mouse and keyboard on it and it works perfect.

Tested both of them with a wireless mouse and a wired keyboard and got the same results. Tested with screen saver on and off, same results. Even unhooked each of them from the Internet, same results. I had the 1360 plugged into one of those surge protectors that also has a small battery in it, so that if your electricity goes off suddenly, it will run your equipment long enough for you to turn it off properly. I plugged the PC directly into a wall outlet, same results.

I do not know enough about computers to feel comfortable in making changes to all the various settings so I believe we have chased this problem about as far as I can go.

Once again I want to thank you John for trying to help me out.

Larry1

 

[AmericanPharaoh]

Larry,

No worries, I assure you have plenty of other activities to occupy me while waiting on your responses.

This has got me as stumped as much as it has you. Although, I have never had to deal with anything like this before.

What I can do is put in a request to our senior members, the one's with the most experience, to help you troubleshoot this further if you would like to continue.

Let me know.

John

 

[Ranger4]

Sorry to butt in but have you downloaded the the latest correct drivers from the Logitech website for your wireless keyboard & mouse.
Also when my monitor goes into sleep mode, which I have also set for 5 minutes, it will show 'no signal" & then that it is entering the "sleep mode". After that it stays off, but the power on indicator light flashes every 5 seconds or so to show that it is still powered.
Really only some thoughts.

 

[LKW198]

John

Yes, I do want to continue trying to find the answer to this problem and if I may, let me tell you what I am going to try next. Yesterday when I got the old Win. XP out and found out it having the same problem as the Win.7 , I started thinking about what the two computers had in common. With a wired mouse and keyboard hooked up they both worked perfectly. Change to the Logitech MK 550 wireless and they have problems.

In all the year's I ran the XP, I never had any problems with it going into sleep mode. For the first several years I just used the wired mouse and keyboard that come with the system. Than maybe 4 years ago I bought a Logitech MX5550 wireless setup and the computer continued to worked perfectly. The mouse went bad about the same time I put the XP into storage so I can't hook it up to see what happens, so here is what I'm going to do. I'm going to try and find someone that has a different brand of a wireless mouse and keyboard and try it out and see what happens. If need be, I will go and buy a cheap one to test with. What do you think? Worth a shot?

Ranger4

I can't speak for John, but I doubt he feel's you are butting in and I welcome all suggestions in trying to help me figure this out. When you made reference to possibly updating the drivers for the wireless mouse and keyboard, I got lost right away. All I know how to do is plug the wireless receiver into a USB port on computer, turn on the mouse and keyboard and hope it work's the way it is suppose to. All I use the keyboard for is to type. I guess you can do a lot of different computer functions by pressing certain keys, but I have never done any of that, and I have never gone to the Logitech web site and downloaded any additional software. Thank you for your input.

I do not know how long it will be before I get my hands on a different wireless mouse and keyboard, but will let you know the result's. If you guy's or anyone else that may be watching this thread have any other suggestion's you think I should try that are not very complicated to do, let me know. I appreciate your responses.

Larry1

 

[AmericanPharaoh]

Hello Larry,

Here's a download for you devices. Hopefully, it will be want you need. Make sure you visit this site with the system you want to update. There is an auto detect feature on the site to help you get the correct download.
Support + Downloads: Cordless Desktop MX 5500 Revolution - Logitech

I will also request more help from our membership.

John

 

[Anak]

John, this may help Larry:

Re: Unifying Receiver (Performance MX) + Sleep Mode Wakeup ‎11-02-2010 04:15 PM
Solved:

OK the unifying receiver was designed to unify Logitech mouse and keyboards and that gave me an idea. I, like everyone else was having problems with my Performance MX waking up my laptop after I put it to sleep even after I unchecked the “Allow this device to wake the computer” check box, once unchecked any mouse movement while the computer is a sleep is interpreted by the unifying receiver as a keyboard input which will wake the computer right up.

I simply unchecked the “Allow this device to wake the computer” in Computer Management\Device Manager\Keyboards\HID Keyboard Device (Which is my built in key board on the notebook). Now the keyboard and mouse won’t wake the computer up but the power button and opening the lid does. Give it a try. this worked for me.

Source, scroll down to the third post by GSPSX: Unifying Receiver (Performance MX) + Sleep Mode Wa... - Page 2 - Logitech Forums

Even though Larry has a desktop and GSPSX has a laptop try going to the setting for the keyboard, that would be:
Control Panel\All Control Panel Items\Device Manager\Keyboards\click on the arrow next to Keyboards\on the drop down right click on the MX keyboard\click on properties\ then the Power Management Tab\Uncheck "Allow this device to wake computer".

 

[Ranger4]

This is probably a stupid question Larry, but do you really need a wireless mouse & keyboard, as you mention you only use the keyboard for typing & you have also mentioned all works perfectly with the wired ones.
Sometimes it is easier just to use something that you know works, rather than spend hours & hours & extra money trying to get something else to work.

 

[LKW198]

john-Ranger4-ANAK

This afternoon I took the mk550 wireless mouse and keyboard over to a friends house and hooked it up to a Dell, running Win. 7 Home Prem. Before I did this, I watched his computer go thru a sleep cycle with the same power settings that I use. His computer had a wired mouse and keyboard and every thing went down right when it was suppose to and stayed down. When we hooked up the wireless, it had the exact same problem I have. It was not able to turn the display off at the first 5 minute mark and have it stay down. It came back up for 5 more minutes than went down again and stayed down. So now I have had this happen on three different computers. Hooked up wired, they work fine, wireless they work lousy.

So unless you guy's tell me different, I'm going to believe that if I want to continue to use a wireless mouse and keyboard that uses this Unifying technology, I will always have this problem. Like Ranger4 indicated, it's just not worth it. I will be getting some thing different, be it another wireless set up not using this technology or a nice wired set up. At least now I am reasonably certain that there is nothing wrong with my computer, and to me, that is a big item.

John--Ranger4--ANAK

I can't thank you three guy's enough for helping me out. It was very nice of each of you to give me some of your time and expertise. I really appreciate it. God bless.

Larry1

 

[Anak]

Your most welcome Larry.

Larry, I dislike being the bearer of bad tidings......

I've been researching your Unifying Receiver; Performance MX Keyboard/mouse problems and have tired to stay with a current time line in case Logitech has corrected the wake problem, but even from the 1st of 2014, it doesn't look good.
There have been problems from Vista through Windows 8 and, the 10.6 to 10.9.2 versions of Apple-Macs. The Mac and other OS's are not supported, and a link about Mac Lion.

• From '013; I've seen a Logitech Support Specialist saying this is normal behavior and suggest turning the mouse off and then back on when you are ready to use it: Unifying Receiver (Performance MX) + Sleep Mode Wa... - Logitech Forums

• From '09 to '012; But I've also seen threads where this doesn't help: Performance MX short sleep timeout and unifying re... - Logitech Forums If you go to page 2 of this link the re-awake problem disappears if the mouse is plugged in. If you go to page 7 and you ask for a new USB Unifying receiver, and or a new mouse, the problems go away, maybe.

• From '09 to '014; When I looked here, 19pages: Logitech - Customer Reviews for Logitech Performance Mouse MX The search results are customizable and I picked Ratings - Low to high, I stopped looking after page 5.

In the last two, even if the consumer gets the 550 to work there are problems with the, well, everything. No one can understand why Logitech abandoned the previous Revolution model in favor of the MX. All Logitech had to do was make the Rev parts stand up to a longer user experience. There is a better name for longer user experience, but I can't think of it right now.
2hours later I think of it: Durable.

The ergonomics, wheels, and buttons, don't hold up, are missing or misplaced, and I saw one post that if you want to use the setpoint feature once you engage it, it will only work if your HID's remain in contact with the Logitech Server. WHAT?! And don't even think about using the 550 if your left-handed.

I don't know where you purchased your MX but if you want to try and contact Logitech to try and get replacements or a Return Merchandise Authorization (RMA), I found this number here: Logitech - Telephone Support

1-646-454-3200
Monday - Friday: 6am - 6pm PST
Saturday - Sunday: 7am - 5pm PST

If you purchased the MX at a Big Box Store I would go and bang on them.

I also found: My Unifying mouse or keyboard wakes the computer even when it is set not to - Logitech FAQ and it explains all of what we've here at SevenForums have asked you to try.

The only thing I can think of here is to cross-check the PID_Reference in the FAQ's ( HID\VID_046D&PID_C52B ) against the number of your 550 in Control Panel\All Control Panel Items\Device Manager like Logitech shows.
If it doesn't match your 550, this is more ammo to bang on Logitech Customer service or the big box rep with. If your 550 PID doesn't match what's in the FAQ's. Tell them; I don't have the 550 your FAQ says will cure the problem! I want the 550 that has that PID number!!


Links to help find that PID or PCID: PCI Vendor and Device Lists and,
You will need to download this one to confirm it. It is portable and requires no installation: PCI-Z detect unknown PCI devices
You would need to have the 550 running on your machine when you run PCI-Z in order to confirm the PCID\VEN\HID\VID numbers.

This is for the faq's Id: 046D: PCI Vendor and Device Lists
And C52B relates to, if you scroll down a bit at the above link:

0xC52B
Chip Number: FC8708A607198-10F1043TA3
Chip Description: N/A
Notes: All Input-Devices using the Unifying-Technology

My best suggestion to cut to the chase, and you would still like to to have a wi-fi keyboard/mouse combo? You have their operating system (OS).
I would review something from Microsoft. https://www.google.com/search?q=microsoft+windows+7++wireless+combo



When I started my reply to you I didn't mean this to be a malevolent report of the 550, but a preponderance of examples led me to a conclusion.

If there is anything you would like me to clarify, please ask.


My best wishes to you and your family.

Steve...aka...Anak

 

[LKW198]

ANAK

Wow, but you did a lot of research on my behalf. Thank you. I did go to all the links and did lots of reading, and was somewhat taken back to read where the Logitech Specialist said this was "normal behavior", and seemed to imply it was no big deal to have to turn the mouse and keyboard on and off to get there product to work the way it should. I don't think I completely agree with that line of thinking.

I have taken the Logitech mouse and keyboard back to where I purchased it and got a full refund, so I am back to square one again. This has all been a learning experience for me and I thank you again for all you have done.

Larry1

 

[AmericanPharaoh]

@Steve,
Thank you, for your assistance!

@Larry,

Glad you finally got it sorted.


John

 

[LKW198]

Update

Johnsmith45jock--Ranger4--Anak--

Yesterday I went and bought a nice wireless mouse and keyboard, not a Logitech, hooked it up to my computer and it goes into sleep mode perfectly. Life is good.

I am updating this thread with this information thinking that maybe this may help someone else who may encounter the same problem.

This is a great forum to come to for help. Everyone have a nice day.


Larry1

 

[Anak]

Johnsmith45jock--Ranger4--Anak--

Yesterday I went and bought a nice wireless mouse and keyboard, not a Logitech, hooked it up to my computer and it goes into sleep mode perfectly. Life is good.

I am updating this thread with this information thinking that maybe this may help someone else who may encounter the same problem.

This is a great forum to come to for help. Everyone have a nice day.


Larry1

That's good to hear Larry.

Give it a few days, a week, to make sure everything is working okay and if it is, you can come back and finalize your thread by marking it solved. If you're sure now you can do it now, if something does go awry later you can always re-mark it Unsolved.

Its the green button next to the orange Post Reply button that only you can see because it is your thread. That really catches other members eyes that have the same problem.