Solved WLM configuration bad, won't load contacts

[ECKJR]

I've got an HP Win 7/64.
Today I was typing an e-mail, and apparently hit a wrong key somewhere on the lower right of the keyboard. A contacts list popped up in another window, so I Xed out of it.
I finished the typing, but when I tried to send it, I got a message that said "Contacts failed to load. Windows Live Mail is incorrectly configured, please re-install."
I have WLM 2012, and it downloads the mail correctly. I downloaded Windows Essentials 2012, but when I open the file and click on the OK to let MS on your computer box, nothing happens.
When I click on my contacts list, they all show up normally. I just can't send.
How to deal with the configuration/installation issue?
All help greatly appreciated!

 

[ellellell1]

Hello again ECKJR. Sorry for late reply.

I haven't actually used Windows Live Mail before but I have a few ideas on how to fix this.

1. Instead of choosing the contact's email address from the contact suggestion popup, type the email address out in full. (e.g NOT John Smith Instead [email protected])
2. Sign completely out of Windows Live Mail then log in again.
3. If you know how to re-configure all your mail settings and contacts than try reinstalling Windows Live Mail by firstly going to Programs and Features in Control Panel then click uninstall Windows Essentials 2012.

I would try to first repair all Windows Essentials programs first then if that doesn't work remove WLM completely then reinstall it via downloading the Windows Essentials setup of the Windows website.


Again since I don't use Windows Live Mail I'm not sure if this would help but give it a go and see if it works out .

 

[Slartybart]

Hello again ECKJR. Sorry for late reply.

I haven't actually used Windows Live Mail before but I have a few ideas on how to fix this.

1. Instead of choosing the contact's email address from the contact suggestion popup, type the email address out in full. (e.g NOT John Smith Instead [email protected])
2. Sign completely out of Windows Live Mail then log in again.
3. If you know how to re-configure all your mail settings and contacts than try reinstalling Windows Live Mail by firstly going to Programs and Features in Control Panel then click uninstall Windows Essentials 2012.

I would try to first repair all Windows Essentials programs first then if that doesn't work remove WLM completely then reinstall it via downloading the Windows Essentials setup of the Windows website.


Again since I don't use Windows Live Mail I'm not sure if this would help but give it a go and see if it works out .

Good advice ellellell1.

Exit WLM and close any other Windows Essentials programs

Instead of uninstall, choose repair.

You can get to this either through Control Panel > Programs & Features
Select Windows Essentials (Live??) and select repair

or

open a run box (Keyboard WinKey+R)
type wlarp.exe

Same dialog box, different ways to get there.

Any improvement?

 

[ECKJR]

For ellellell1: I have too many group addressees to type them in one by one.

For Slartybart: On my control Panel, all I get is Uninstall/Change, but no Repair. I tried the wlarp.exe, but after I tell them it's OK for Microsoft to make changes to my computer, nothing happens. What am I doing wrong?

 

[Slartybart]

Sounds as thought you're doing the right things.

When you say nothing happens, does the screen just disappear. I forget exactly what does happen and that might be what it does. It repairs and exits without telling you.

1) Try restarting your machine and then test the contacts scenario.

2) If that is still an issue, try creating a new user id and let me know.

I can help you set up WLM on the new user id so that it's basically the same as your current user (mail, contacts, etc).

I'm not suggesting that you have to change userids. I'm suggesting this as a test to see if it's a user profile issue or a WLM issue. If your existing WLM setup works on the new userid, then I'll have to think which course of action is easiest (new user id or re-install WLM).

3) one step at a time. It might be fixed and we don't know until after the restart.

 

[ellellell1]

For Slartybart: On my control Panel, all I get is Uninstall/Change, but no Repair. I tried the wlarp.exe, but after I tell them it's OK for Microsoft to make changes to my computer, nothing happens. What am I doing wrong?

To repair it you first have to click Uninstall/Change and if the window opens there should be an option to reinstall Windows Live Essentials.

Although I'm not sure if this will work since the installer/uninstaller is not showing up,this will be a bit tricky.

I would try what Slartybart suggested, see if it makes a difference.

 

[ECKJR]

For Slartybart: I saw a repair procedure from RegTweaker online; they said the scan and repair were free. Well, the scan was, at least. It said I had a lot of bad registry errors, but I wasn't willing to buy the program. I already have Advanced System Care (Free), so did a complete registry backup, then let it run the registry. They said I had 1530 bad entries, so let them fix that problem, but the WLM messages are still the same, and I still can't send mail (can receive just fine).
I set up another account as you suggested, but that didn't work, either. I'm really concerned about uninstalling and re-installing Windows Essentials or just WLM; what happens if I then can't even receive e-mails??? What do you think?

 

[Slartybart]

I think you should never use Registry Tweakers or Advanced System Care. Too many so-called registry repair utilities botch a system so badly that you need to re-install.

I think you should uninstall Advanced System Care - it has caused issues on some machines.

1530 bad entries in the registry and you fixed them! I'm uncertain of the condition of your machine in that case.

Getting back to WLM. You can receive, but not send - correct?

Please post a screen shot of the Advanced tab of the WLM account
See: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

If there are any pending eMails in your send file, move them (hightlight, right click, move) to a storage folder or to drafts.

Move all received mail to a storage folder. I created a Rcvd folder and store all my mail there.

Empty your deleted folder.

Compact your database

Options > Mail > Advanced tab
Maintenance button
tick Compact the database on shutdown every 1 runs
close button
ok button

exit WLM​

Launch WLM again and just close it
This will force a DB compact.

You should reset the Compact option to the default: 100​

See if any of that helps.

What ISP do you use? I'd like to check the recommended settings.

Bill
.

 

[Slartybart]

Regarding your registry.

Please follow the instructions in OPTION TWO of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Copy the C:\Windows\Logs\CBS\CBS.log to your Downloads folder and attach it a post.
See: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Thanks

 

[ECKJR]

Compacting folders

Slartybart: I can receive, but not send. Unable to get the screen shot: can't figure out how to use Paint, and when I tried Snipper, it kept telling me the upload failed. I tried to just shoot a Greenshot and paste it, but that wouldn't work either. Anyway, here's what it says: Outgoing mail: 587. Incoming mail: 110. Server timeouts: 1 minute. Leave a copy of message on server is checked. Remove from server after 2 days is checked. Remove from server when deleted from 'Deleted Items' is checked. Nothing else is checked.
No pending messages in the Outbox. All my received e-mail is already in my INBOX; are you saying I should create a new box to move it to?
I deleted all the files in the "Deleted" folder. I'll wait on the rest until you reply on the Inbox.
AL

 

[ECKJR]

CBS.log

Slartybart: I ran SCANNOW; it said it found corrupted files and repaired them (no mention of any that weren't reparable.)
However, when I tried to get to the CBS.log, I got to the CBS folder, clicked on it and the CBS file was there, but when I tried to open it, it said Access Denied. What now?
AL

 

[ECKJR]

CBS Log

Regarding your registry.

Please follow the instructions in OPTION TWO of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Copy the C:\Windows\Logs\CBS\CBS.log to your Downloads folder and attach it a post.
See: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Thanks

Slartybart: You, too, are a genius. I finally got the CBS.log, but won't bother you with it. That fix solved 3 different problems I had:
1. The WLM problem
2. The USB icon that said OK to disconnect items safely wouldn't work properly, but now it does.
3. I kept getting a mouse/keyboard error problem and I couldn't open the dialogue box to fix it; it's now back to normal.
Why isn't this SCANNOW made mandatory to be shipped with every computer sold??? If I have any further problems, it'll be the first thing I run.
With regard to my registry scan with ASC, I did make a complete registry backup first, and nothing seemed to change after that. What happens after something gets uninstalled and leaves a bunch of junk in the registry--won't that finally make things grind to a halt?
Thanks for all your help, Bill, but I hope I'll never have to bother you again with problems like this!!! AL

 

[Slartybart]

You're welcome Al,

That's great news, glad you sorted it out.

I'll answer your questions even the they are moot now.

Yes, I suggested creating a new folder under Storage Folders in WLM. Sometimes mail clients get clogged either in the inbox or outbox. Keeping the inbox clean (only recent mail) helps prevent issues. I actually use rules that automatically "sort" mail into sub folders (Rcvd/family, Rcvd/News, Rvcd/Venrdors.....).
How to Create and Apply Message Rules in Windows Live Mail

The CBS.log file is protected, that's why I said to copy it to Downloads. And.... that's why you got "access denied".
Do you recall the message after the Scannow - displayed in the Command Window?
You can run SFC /SCANNOW again - it won't hurt. The final message in Command Prompt should report
No Integrity Issues Found

System File Checker (SFC) has been around since Vista (I think). It's a geek tool and isn't well publicized, it is however very well documented (if you find the docs ).

When there are bits and pieces left in the registry after an uninstall, it amounts to very little. Some keys might define preferences in case you decide to reinstall, other keys might define the install location. Normally these keys have no impact on Windows operation. In the rare case of a totally botched uninstall, many vendors have their own cleanup utility or instructions on how to do it yourself. A general Registry Cleanup tool is too risky - your 1500 "errors" reported by ASC are a good example.

I still recommend uninstalling ASC - it might have contributed to this issue but I'm not sure. I do know that many other issues posted by other members have been resolved by removing ASC.

SF members are here to help if you ever need to solve another issue on your machine, I hope your machine runs well now though.

It sounds as though you can mark this thread solved - thanks.

Bill
.

 

[ECKJR]

Thanks again!

Bill,
I reran the ScanNow, and this time it gave me the No Integrity Issues thumbs-up.
Appreciate your educational comments about the registry.
Look forward to your future help when (not IF) I need it!
Thanks again!
AL

 

[ellellell1]

Awesome job ECKJR and Slartybart!

Glad to hear your problem was solved ECKJR.

Sorry I wasn't able to contribute as much, since for my lack of knowledge with WLM but I'm always glad to learn something new.

Also don't forget to mark this thread as solved so it can help others if they have a similar problem.

Thanks again Slartybart for contributing with clear expert advice .