Solved WMP movie crash

juice

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I've got an issue with playing movie files (normally AVI) on WMP. The film will often freeze 2 or 3 times throughout the course of it playing. This involves WMP becoming unresponsive for about a minute, after which it returns to normal. Very occasionally I will also get an error message (see attached).
 

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Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz16.00 GBEVGA GeForce GTX 660 Ti SC 2GB GDDR5
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Computer Manufacturer/Model Number
Custom Build
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Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
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Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
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MSI Z77A-GD55 (MS-7751)
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(1) AMD High Definition Audio Device (2) Realtek High Defi
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I've got an issue with playing movie files (normally AVI) on WMP. The film will often freeze 2 or 3 times throughout the course of it playing. This involves WMP becoming unresponsive for about a minute, after which it returns to normal. Very occasionally I will also get an error message (see attached).

While trying to fix it .....
Try this VLC player ..."It'll play most formats.."
to isolate problems with codec or lack of mem ....
If it plays OK ...then some thing definitely wrong with WMP itself ..."makes sense ..?"


VLC Media Player - Free software downloads and software reviews - CNET Download.com
 

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WDS 7 Home Pre.x64Intel Core i5 2450M @ 2.50GHz8GB Kingston[2x4] Dual-Channel DDR3 @ 1333MHzAMD Radeon(TM) HD 6470M + Intel(R) HD Graph 3000
Computer type
Laptop
Computer Manufacturer/Model Number
Sony Vaio VPC-SE23FXS
OS
WDS 7 Home Pre.x64
CPU
Intel Core i5 2450M @ 2.50GHz
Memory
8GB Kingston[2x4] Dual-Channel DDR3 @ 1333MHz
Graphics Card(s)
AMD Radeon(TM) HD 6470M + Intel(R) HD Graph 3000
Hard Drives
TOSHIBA MK6459GSXP 600GB x 5400RPM (SATA)
Which codecs do you have installed?

I suggest you install the Shark007's Codec Pack:

Shark007.net - Windows 7 Codecs - WMP12 Codecs

Those are some really good codecs, and a lot of users here on the forums agree with this :)

Those Codecs will give you the ability to play almost everything you throw at the WMP.

Remember to uninstall every other codec pack you may have in your PC before installing Shark007's Codec Pack.
 

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Windows
Computer type
PC/Desktop
OS
Windows
Tried using VLAN and get the same problem & I have not installed any codecs in the past.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz16.00 GBEVGA GeForce GTX 660 Ti SC 2GB GDDR5
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
Motherboard
MSI Z77A-GD55 (MS-7751)
Memory
16.00 GB
Graphics Card(s)
EVGA GeForce GTX 660 Ti SC 2GB GDDR5
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Monitor(s) Displays
Dell Ultrasharp 23in 1920x1080
Screen Resolution
1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) MKNSSDCR240GB ATA Device (2) SAMSUNG HD501LJ ATA Device (3) WD 5000AAV External USB Device
PSU
630W be quiet! PURE POWER CM L8-CM 80PLUS
Case
Mid Tower
Cooling
1x intake 1x exhaust
Keyboard
Microsoft
Mouse
Kinzu V2
Internet Speed
30mb
Antivirus
Microsoft
Browser
Firefox
Ok ..at this point ...i think something is really wrong with GPU ...
Or malware .....?
Hang tight ....some other members will give you more solutions to solve this ..
 

My Computer My Computer

At a glance

WDS 7 Home Pre.x64Intel Core i5 2450M @ 2.50GHz8GB Kingston[2x4] Dual-Channel DDR3 @ 1333MHzAMD Radeon(TM) HD 6470M + Intel(R) HD Graph 3000
Computer type
Laptop
Computer Manufacturer/Model Number
Sony Vaio VPC-SE23FXS
OS
WDS 7 Home Pre.x64
CPU
Intel Core i5 2450M @ 2.50GHz
Memory
8GB Kingston[2x4] Dual-Channel DDR3 @ 1333MHz
Graphics Card(s)
AMD Radeon(TM) HD 6470M + Intel(R) HD Graph 3000
Hard Drives
TOSHIBA MK6459GSXP 600GB x 5400RPM (SATA)
Well both spyware doctor and norton have not found anything on my system since the problem started. My GPU seems to run games fine aswell. I have noticed the problem normally occurs with torrent downloaded movie files.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz16.00 GBEVGA GeForce GTX 660 Ti SC 2GB GDDR5
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
Motherboard
MSI Z77A-GD55 (MS-7751)
Memory
16.00 GB
Graphics Card(s)
EVGA GeForce GTX 660 Ti SC 2GB GDDR5
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Monitor(s) Displays
Dell Ultrasharp 23in 1920x1080
Screen Resolution
1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
(1) MKNSSDCR240GB ATA Device (2) SAMSUNG HD501LJ ATA Device (3) WD 5000AAV External USB Device
PSU
630W be quiet! PURE POWER CM L8-CM 80PLUS
Case
Mid Tower
Cooling
1x intake 1x exhaust
Keyboard
Microsoft
Mouse
Kinzu V2
Internet Speed
30mb
Antivirus
Microsoft
Browser
Firefox
Well both spyware doctor and norton have not found anything on my system since the problem started. My GPU seems to run games fine aswell. I have noticed the problem normally occurs with torrent downloaded movie files.


You can run this ..: HighjackThis
And annalyze the logfile with this : HijackThis.de Security


Then to make sure , run FULL scan MalwareBytes in SAFE MODE Malwarebyte
 

My Computer My Computer

At a glance

WDS 7 Home Pre.x64Intel Core i5 2450M @ 2.50GHz8GB Kingston[2x4] Dual-Channel DDR3 @ 1333MHzAMD Radeon(TM) HD 6470M + Intel(R) HD Graph 3000
Computer type
Laptop
Computer Manufacturer/Model Number
Sony Vaio VPC-SE23FXS
OS
WDS 7 Home Pre.x64
CPU
Intel Core i5 2450M @ 2.50GHz
Memory
8GB Kingston[2x4] Dual-Channel DDR3 @ 1333MHz
Graphics Card(s)
AMD Radeon(TM) HD 6470M + Intel(R) HD Graph 3000
Hard Drives
TOSHIBA MK6459GSXP 600GB x 5400RPM (SATA)
My guess would be that the file is somhow corrupted. Convert it to e.g. .wmv with Format Factory. If Format Factory dies in the conversion too, then you definitly have a corrupted file.
 

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Vista, Windows7, Mint Mate, Zorin, Windows 8from 1.6GHz Duo to i7
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HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops
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from 1.6GHz Duo to i7
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2x HP w2207
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5x HDD, 7x SSD, 12x Externals
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with trackball - no mices
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Trackball mice
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DSL 6000
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