Won't recover at all

[jbsportstech]

Hi when i load windows it goes in to poor res safe mode 7 login screen and nothing happens but you can move the crusor and thats it.

Its a zoomstorm laptop had it 12months 2 weeks

Its runn window 7 premium i think 32 bit but the recovery disc they sent me is 64 bit oem.

I have tried booting the recovery console from the disc or by f8 etc, It loads windows 7 and does when which just sits on x:windows/system32/cmd etc and does nothing.

I have run out things to try?

 

[usasma]

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources