Word 2007 problem.

[billberry12]

When I click on a word document in an email, or attachment, my computer opens word, but not the attachment. I get the warning attached below that I snipped. I have tried running office diags., but show no problem. This is on all word docs. Any ideas on a solution?
Thanks,

Bill

 

[Petey7]

The first thing that comes to mind is a repair install of Office. Or you could uninstall it, and reinstall is, if you have the original install media.

 

[billberry12]

Thanks for your reply. I did an unistall/reinstall, and have the same problem. It seems to be a security setting I need to change, but I don't know which one. The strange thing is, when I open Excel, Powerpoint, and Outlook, they just open, but with Word, I get that security warning that I have to ok. When I ok it, it simply opens Word, but not the file I click on to begin with. I tried changeing the UAC 'settings to none, but that didn't help either. Any ideas?

 

[billberry12]

Follow up

I had to change my UAC settings to "never notify" for the Word program to open attachemnts. Is this ok? I am the only operator of this computer. Any UAC setting other that that stops my ability to open word files. Strange??

 

[Petey7]

It sounds very strange. A lot of programs, including MS office, tend to leave some stuff behind when being uninstalled "in case the user decides to reinstall". I would be willing to bet that that is why the problem was not fixed by a reinstall. It is meant to keep your settings in place in case you decide to reinstall at a later date, but it can work against you. The UAC also helps protect your computer from malware. Without UAC approval some malware can't do what it intends to without your permission.

If I were you, and I'm not, I would uninstall office, then use the search function to delete all files and folders related to the software. I might even open regedit and delete any office related entries, but it is task not everyone should try. Only if you have edited the registry a few times already. Then reinstall Office. This should remove any previous settings.

 

[billberry12]

Thanks, but I believe that is something I could really mess up. I have MSE and Malwarebytes on this computer. I also run Ccleaner and Ccleaners registry cleaner regularly. Is the UAC at "do not notify" still that important to have set to notify?

 

[Petey7]

A lot of people on here, even professionals in the IT field, like to keep UAC on. It is a personal preference I guess, but I there have been a couple times I've been away from my computer and upon coming back to it found a UAC warning about a program I have never heard of trying to make changes. A scan with MSE found trojans both times. If you going to leave it off, remember to use safe browsing habits (don't click and ads, visit illegal porn sites, etc.), and set MSE to do a full scan daily and uncheck the option to only launch the scan when the computer is idle. I've found that certain programs running in the background prevent the scan from starting when the option is checked.

 

[Lemur]

You're using a browser to access your email? Which one? As an EXPERIMENT, change your browser security to the lowest setting. If that works, the it's possible you need to make the site a trusted site. Don't forget to change your browser security back.