Hey, everyone. I bought a Lenovo Z585 laptop (AMD dual graphics variant) last year for some light gaming while on vacation. It came with 1 4GB stick to which I promptly added another. The system properties showed that only 3.42GB of the installed 8 were usable. I started with the MSCONFIG maximum memory option, updated the bios, bought a new 2x4 kit of memory, even took it from it's preinstalled Win8 x64 to 7 pro x64 thinking maybe the factory installed OS was messed up (and I wasn't a fan of 8).
Lenovo support insists I have a 32 bit OS installed (disc, case and system properties dialogue say otherwise), the RAM is bad (all 4 sticks test fine in another machines and individually in this one) and that they can't touch it since it has a different OS on it than factory. Also, in my testing, I've found that it will boot with a single stick in one of the slots but not the other, no matter which one it is.
Any ideas? I'm fresh out.
Lenovo support insists I have a 32 bit OS installed (disc, case and system properties dialogue say otherwise), the RAM is bad (all 4 sticks test fine in another machines and individually in this one) and that they can't touch it since it has a different OS on it than factory. Also, in my testing, I've found that it will boot with a single stick in one of the slots but not the other, no matter which one it is.
Any ideas? I'm fresh out.
My Computer
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Custom
- OS
- Win 7 Pro x64
- CPU
- i7 4770k
- Motherboard
- Gigabyte GA-Z87X-OC
- Memory
- 2 x 8GB G.Skill Sniper 2133
- Graphics Card(s)
- 2 EVGA GTX 780 SC
- Hard Drives
- 2x2TB WD Black RAID0
1x4TB WD Green
