Windows 7: IE 10 update failure Windows 7 error 9C59

DeWitt · 29 Mar 2013

I've tried all the obvious stuff and nothing works. SFC reports no integrity issues with the OS.

I'm wondering if the original problem was trying to update using Windows Update first. I was able to install IE 10 on my HP laptop running Windows 7 Professional x64 by running the stand alone installer. I did have the updated video driver so I didn't run into the package update install problem even though it has a hybrid video system.

Thanks,

DeWitt Payne

NoelDP · 29 Mar 2013

This seems to me to be a prime error...

Code:

2013-03-29 16:02:45, Info                  CBS    Exec: Resolving Package: Package_1_for_KB2722913~31bf3856ad364e35~amd64~~9.4.1.0, Update: 2722913-1_neutral_LDR, PinDeployment: amd64_e1fc75669929c04a713c50a1abffa6a2_31bf3856ad364e35_9.4.8112.20554_none_567fab582b0bb90e
2013-03-29 16:02:45, Error                 CSI    00000093@2013/3/29:20:02:45.975 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2013-03-29 16:02:46, Error                 CSI    00000094 (F) STATUS_SXS_ASSEMBLY_MISSING #329457# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2013-03-29 16:02:46, Error                 CSI    00000095 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #329342# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = e1fc75669929c04a713c50a1abffa6a2, Version = 9.4.8112.20554, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [77]"Package_1_for_KB2722913~31bf3856ad364e35~amd64~~9.4.1.0.2722913-1_neutral_LDR", rah = [1]"3", manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2013-03-29 16:02:46, Info                  CBS    Failed to pin deployment while resolving Update: 2722913-1_neutral_LDR from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-03-29 16:02:46, Info                  CBS    Failed to resolve item[0] in Package: Package_1_for_KB2722913~31bf3856ad364e35~amd64~~9.4.1.0, Update: 2722913-1_neutral_LDR [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-03-29 16:02:46, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-03-29 16:02:46, Error                 CBS    Failed to resolve execution package: Package_1_for_KB2722913~31bf3856ad364e35~amd64~~9.4.1.0 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-03-29 16:02:46, Info                  CSI    00000096@2013/3/29:20:02:46.209 CSI Transaction @0x3b62140 destroyed
2013-03-29 16:02:46, Info                  CBS    Perf: Resolve chain complete.
2013-03-29 16:02:46, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-03-29 16:02:46, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-03-29 16:02:46, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Installed, client id: DISM Package Manager Provider
2013-03-29 16:02:46, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

This appears to be an LDR branch off the main GDR - and as such could be difficult to fix.
This would almost certainly have required manual download and install of a hotfix patch - LDR patches don't usually come by way of Windows Update.
I'm not fully conversant with the methods of fixing this type of problem - so I'm, going to see if I can get a couple of others involved, who may have more knowledge.

DeWitt · 29 Mar 2013

I don't remember doing any manual patching until the IE 10 installation failed. Is it worth comparing the list of installed fixes in windows update with the list accessed through control panel program uninstall?

NoelDP · 29 Mar 2013

It could be - but I know very little about LDR foibles

NoelDP · 29 Mar 2013

I want to try and pass the buck on this to MS

Quote:

From our side it would help if we could get some logs from the machines with the issues. These logs will be able to provide more details on what exactly is happening.

I’ve attached a batch file that will grab logs that can help us understand the issue.

Instructions for the end user would be to:

· Copy GetLogs_local.bat to desktop

· Run elevated

· Send back the SetupFailureLogs folder that the script creates

Once we have some logs we can look into this further.

doug neal
Microsoft Update (MU)

GetLogs_local.bat

**cluberti** · 29 Mar 2013

I looked at the logs originally attached, specifically the CBS.LOG, and I don't see an attempt to install IE at all (you'd see a parent package call for all of the "InternetExplorer" packages in the CBS log if it had gotten that far). I think Noel's request to gather logs is prudent, especially the IE*.log files from the %windir% directory on the machine. I don't think the IE install ever got far enough to unpack and start trying to install the .cab files themselves, as the CBS log doesn't have any indication this happened.

DeWitt · 29 Mar 2013

I've attached those logs. Glancing through them, the failure seems to be opening a file called IE10-neutral.Extracted.cab. Either it's never extracted, or the installer is putting it somewhere other than where it's supposed to be. It's a little hard to tell as the temp files are all deleted when the installer closes.

DeWitt · 29 Mar 2013

I do have a support ticket open with Microsoft: Case number:113032910327515

NoelDP · 30 Mar 2013

Quote: Originally Posted by DeWitt

I've attached those logs. Glancing through them, the failure seems to be opening a file called IE10-neutral.Extracted.cab. Either it's never extracted, or the installer is putting it somewhere other than where it's supposed to be. It's a little hard to tell as the temp files are all deleted when the installer closes.

That error appears t be the most common one preventing install - MS is working on it.

**cluberti** · 31 Mar 2013

According to your log, the error is actually with a WinSxS for MS12-052 (KB2722913) - it's the cumulative IE update from August 2012. The odd thing is that it isn't the latest cumulative update for IE (by far), but it does appear to be the actual failure and not what gets reported, as a failure with the IE10 neutral.cab:

Code:

2013-03-29 16:02:45, Info                  CSI    00000092 Performing 1 operations; 1 are not lock/unlock and follow:
  Stage (1): flags: 8 app: [Microsoft-Windows-ImageBasedSetup-IE-Base-Deployment-Downlevel-LanguagePack, Version = 6.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x1a29568
2013-03-29 16:02:45, Info                  CBS    Exec: Resolving Package: Package_1_for_KB2722913~31bf3856ad364e35~amd64~~9.4.1.0, Update: 2722913-1_neutral_LDR
2013-03-29 16:02:45, Info                  CBS    Exec: Resolving Package: Package_1_for_KB2722913~31bf3856ad364e35~amd64~~9.4.1.0, Update: 2722913-1_neutral_LDR, PinDeployment: amd64_e1fc75669929c04a713c50a1abffa6a2_31bf3856ad364e35_9.4.8112.20554_none_567fab582b0bb90e
2013-03-29 16:02:45, Error                 CSI    00000093@2013/3/29:20:02:45.975 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2013-03-29 16:02:46, Error                 CSI    00000094 (F) STATUS_SXS_ASSEMBLY_MISSING #329457# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2013-03-29 16:02:46, Error                 CSI    00000095 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #329342# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = e1fc75669929c04a713c50a1abffa6a2, Version = 9.4.8112.20554, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [77]"Package_1_for_KB2722913~31bf3856ad364e35~amd64~~9.4.1.0.2722913-1_neutral_LDR", rah = [1]"3", manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2013-03-29 16:02:46, Info                  CBS    Failed to pin deployment while resolving Update: 2722913-1_neutral_LDR from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-03-29 16:02:46, Info                  CBS    Failed to resolve item[0] in Package: Package_1_for_KB2722913~31bf3856ad364e35~amd64~~9.4.1.0, Update: 2722913-1_neutral_LDR [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-03-29 16:02:46, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-03-29 16:02:46, Error                 CBS    Failed to resolve execution package: Package_1_for_KB2722913~31bf3856ad364e35~amd64~~9.4.1.0 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-03-29 16:02:46, Info                  CSI    00000096@2013/3/29:20:02:46.209 CSI Transaction @0x3b62140 destroyed
2013-03-29 16:02:46, Info                  CBS    Perf: Resolve chain complete.
2013-03-29 16:02:46, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-03-29 16:02:46, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-03-29 16:02:46, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Installed, client id: DISM Package Manager Provider
2013-03-29 16:02:46, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

This failure matches the error code and time in the IE10 log files, so I'm inclined to believe it's failing to update from IE9 to IE10 due to an error in the IE9 SxS files, not the IE10 installation package.