New
#21
Is this troubled computer a Desktop computer or a Notebook?
Completing this tutorial by Brink and filling in your system specs completely would be helpful.
System Info - See Your System Specs
Jack
Error 80073712 when trying to update to SP1
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Posts : 21,004 Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
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New #23
I understand what his specs show now but in the posted log it states Notebook.
JackSSDT DpgPmm CpuPm
SLIC _ASUS_ Notebook
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Posts : 21,004 Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
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New #25
I filled out the specs based on the system info program output. I am on an ASUS desktop, even though I saw on one of the reports that they called it a laptop.
I have run some of these diagnostics and attempted to update SP1 with my antivirus software turned off. It still did not work. I have it turned back on now.
I appreciate any other ideas on how to fix this problem. I thought the last item I tried may have worked (the Netframework settings). One update installed ( a windows security update) but not SP1. It failed due to the same error code and after running the hotfix and checking CheckSUR log, it was still the same manifest file that cannot be repaired.
Roy suggested perhaps a clean Win7 w/SP1 install. Not sure how to do that. Would it also delete all of my programs and data if I go that route? I have saved my data files but have not completed a new backup of the programs.
Darl
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Posts : 21,004 Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10New #26
Ok mate well you are probably best off making an image of the system onto an external drive see this
Imaging with free Macrium it is also a good tool for when the system is fixed up and you run it on a regular basis.
Now the clean install we can walk you through that - have you got the original installation media? -?- a Microsoft DVD?
Personally and I have said this quite a few times I like to install onto new drive rather than having to go to the trouble of saving stuff and then cleaning or wiping the drive because I do not like just formatting it before an install. I do this simply because I like to know that no remnants of the original drive OS are left behind. This is an opportunity to do so onto an SSD but the choice and budget are yours of course.
If you do not have any installation media then you can download a genuine ISO from here Microsoft once you have that you just need to make a bootable disk or stick and install from that. You will of course need the activation code for the version that you have on the machine and you can fid that on the sticker or use this
Product Key Number for Windows 7 - Find and See the Showkey option is good.
As I said we can walk you though the procedure but this will give you an idea of what to do
Clean Install Windows 7
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New #27
I have a Windows 7 Recovery Media disk that came with the desktop. It is a DVD that ASUS provided. But that one does not have SP1 on it. Do I have an option to get a Win7 w/ SP1 already on it to load from Microsoft or somewhere else?
Also, I ran the Showkey to find the Product Key. I also checked the outside box of my desktop for a tag which I found. The Product Key on my desktop case sticker does not match the product key found by Showkey. If I move forward with this option, which key do i use?
I'm also waiting to see if there are any other ideas to fix my corrupted manifest file before I go nuclear on the machine...
Darl
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Posts : 21,004 Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10New #28
Darl now that is possibly a worry that the keys do not match and if I were you I would post the issue in that key finder tutorial - Brink will have a better idea of what to do than I do.
Now until this has been sorted I would not do anything with the machine. Just as a by the by did you buy this machine new? or did it come as a refurbished one? Now it could possibly be if this is a used and/or refurbished machine that the seller has put a non genuine copy of Windows on
The tag you said is on the side of the machine does it look like the ones shown in that Showkey tutorial?
When you go to the tutorial and get to Option 1 there are a three examples of what the sticker will look like and it will have what version the OS is and if it is an OEM copy just what do you see on that label/sticker? and just what does that recovery disk look like for example is it branded Asus or Microsoft?
We need to find out just what you have got first before we go any further.
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New #29
The machine was purchased new from Best Buy. No indication it was refurbished - certainly wasn't presented that way. The sticker on the side is like what was shown on the tutorial just like the first label under Option 1, Step 1. The OEM name is Asus so it seems authentic. The recovery disk is branded Asus and was sealed with a bar code/number on the seal that does not match the sticker on the machine either. Not sure whether it should or not.
Darl
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Posts : 21,004 Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10New #30
Ok Darl still seems odd to me that the sticker on the machine by Microsoft should be the code that is tied to that board, and the Showkey software should bring up the same 5x5 code. Did you as a matter of interest run the Magic Jelly Bean software too?
If not give it a run and see what the code comes up with it and if it is the same as the Showkey result then as I mentioned it would be a good idea to post in the tutorial what is happening and see if Brink or someone who knows about this stuff knows what is going on.
That recovery disk heaven knows what is on it it could be just a rescue disk they put in with the machine.
Now there is a test software that Microsoft use to see if the install is genuine or not but lets see what the Magic Jelly Bean comes up with first.
It might be worth having a read of these too.
MGADiag report from my computer
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Checking Genuine Windows and Making it Genuine • Raymond.CC < don't run that test yet
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