Windows 7 Not Genuine error on Alienware M15X

D

didier7854

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Hello
I am restarting an old alienware M15X having the original Dell Windows 7 Pro updated with SP1.
I have replaced the original hard disk (500Go) with a new SSD (1T).
After making a disk clone using clonezilla with success, the original disk just crashed having bad sectors.
The labtop reboots sucessfully with the new SDD. All is OK.
The System Configuration Panel indicates that Windows is activated. There is no activation requested.

But sometimes the popup panel "windows is not genuine" appears with the error 0x8004FE21

slmgr /rilc command is ok but has no effect.

Note that the KB971033 is installed.


The MGA Diag report :

Code: 
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 0x8004FE21Cached Online Validation Code: 0x0Windows Product Key: *****-*****-TWPXH-TR3XV-T2Y4KWindows Product Key Hash: v5rLSG8N+NkqHg9zS4ysMmx4MfU=Windows Product ID: 00371-OEM-8992671-00006Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010100.1.0.048ID: {32F1C6F3-9A2A-4470-AB91-5E591C903319}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 ProfessionalArchitecture: 0x00000009Build lab: 7601.win7sp1_ldr_escrow.190220-1800TTS Error: Validation Diagnostic: Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->Office Details: <GenuineResults><MachineData><UGUID>{32F1C6F3-9A2A-4470-AB91-5E591C903319}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T2Y4K</PKey><PID>00371-OEM-8992671-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-370252592-731678359-2530875740</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M15x</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="6"/><Date>20091216000000.000000+000</Date></BIOS><HWID>C21B3D07018400FE</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  Spsys.log Content: 0x80070002Licensing Data-->Version du service de licences logicielles : 6.1.7601.17514Nom : Windows(R) 7, Professional editionDescription : Windows Operating System - Windows(R) 7, OEM_SLP channelID d’activation : 50e329f7-a5fa-46b2-85fd-f224e5da7764ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059fPID étendu : 00371-00178-926-700006-02-1036-7600.0000-0122010Identificateur d’installation : 006834571156502562278051862526679001532101608285972132URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=88340Clé de produit partielle : T2Y4KÉtat de la licence : avec licenceNombre de réinitialisations de Windows restant : 4Heure approuvée : 05/06/2026 09:40:53Windows Activation Technologies-->HrOffline: 0x8004FE21HrOnline: N/AHealthStatus: 0x000000000001EFF0Event Time Stamp: 6:4:2026 17:08ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:Tampered File: %systemroot%\system32\sppobjs.dllTampered File: %systemroot%\system32\sppc.dll|sppc.dll.muiTampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.muiTampered File: %systemroot%\system32\sppwinob.dllTampered File: %systemroot%\system32\slc.dll|slc.dll.muiTampered File: %systemroot%\system32\slcext.dll|slcext.dll.muiTampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.muiTampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM RegistrationTampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.muiTampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.muiTampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.muiTampered File: %systemroot%\system32\drivers\spsys.sysHWID Data-->HWID Hash Current: OAAAAAEABAABAAEAAAACAAAABAABAAEAln2iBMYnojqykjxqTs0kRm7ZnmP4160f2G2SgiYrdlY=OEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information:   ACPI Table Name	OEMID Value	OEMTableID Value  APIC			PTLTD 			 APIC    FACP			INTEL 		CRESTLNE  HPET			INTEL 		CRESTLNE  BOOT			PTLTD 		$SBFTBL$  MCFG			INTEL 		CRESTLNE  OSFR			DELL  		DELL      SLIC			ALWARE		ALIENWRE  SSDT			PmRef		CpuPm  SSDT			PmRef		CpuPm  SSDT			PmRef		CpuPm

Thanks a lot for your help

- - - Updated - - -

Code: 
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 0x8004FE21Cached Online Validation Code: 0x0Windows Product Key: *****-*****-TWPXH-TR3XV-T2Y4KWindows Product Key Hash: v5rLSG8N+NkqHg9zS4ysMmx4MfU=Windows Product ID: 00371-OEM-8992671-00006Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010100.1.0.048ID: {32F1C6F3-9A2A-4470-AB91-5E591C903319}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 ProfessionalArchitecture: 0x00000009Build lab: 7601.win7sp1_ldr_escrow.190220-1800TTS Error: Validation Diagnostic: Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->Office Details: <GenuineResults><MachineData><UGUID>{32F1C6F3-9A2A-4470-AB91-5E591C903319}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T2Y4K</PKey><PID>00371-OEM-8992671-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-370252592-731678359-2530875740</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M15x</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="6"/><Date>20091216000000.000000+000</Date></BIOS><HWID>C21B3D07018400FE</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  Spsys.log Content: 0x80070002Licensing Data-->Version du service de licences logicielles : 6.1.7601.17514Nom : Windows(R) 7, Professional editionDescription : Windows Operating System - Windows(R) 7, OEM_SLP channelID d’activation : 50e329f7-a5fa-46b2-85fd-f224e5da7764ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059fPID étendu : 00371-00178-926-700006-02-1036-7600.0000-0122010Identificateur d’installation : 006834571156502562278051862526679001532101608285972132URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=88340Clé de produit partielle : T2Y4KÉtat de la licence : avec licenceNombre de réinitialisations de Windows restant : 4Heure approuvée : 05/06/2026 09:40:53Windows Activation Technologies-->HrOffline: 0x8004FE21HrOnline: N/AHealthStatus: 0x000000000001EFF0Event Time Stamp: 6:4:2026 17:08ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:Tampered File: %systemroot%\system32\sppobjs.dllTampered File: %systemroot%\system32\sppc.dll|sppc.dll.muiTampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.muiTampered File: %systemroot%\system32\sppwinob.dllTampered File: %systemroot%\system32\slc.dll|slc.dll.muiTampered File: %systemroot%\system32\slcext.dll|slcext.dll.muiTampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.muiTampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM RegistrationTampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.muiTampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.muiTampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.muiTampered File: %systemroot%\system32\drivers\spsys.sysHWID Data-->HWID Hash Current: OAAAAAEABAABAAEAAAACAAAABAABAAEAln2iBMYnojqykjxqTs0kRm7ZnmP4160f2G2SgiYrdlY=OEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information:   ACPI Table Name	OEMID Value	OEMTableID Value  APIC			PTLTD 			 APIC    FACP			INTEL 		CRESTLNE  HPET			INTEL 		CRESTLNE  BOOT			PTLTD 		$SBFTBL$  MCFG			INTEL 		CRESTLNE  OSFR			DELL  		DELL      SLIC			ALWARE		ALIENWRE  SSDT			PmRef		CpuPm  SSDT			PmRef		CpuPm  SSDT			PmRef		CpuPm
 

My Computers

System One System Two

  • Computer type
    Laptop
    Computer Manufacturer/Model Number
    Alienware M15X
    OS
    Windows 7 Pro x64 SP1
  • Computer type
    PC/Desktop
Hi

The report is showing me 2 different things
ID Type 2 (tells me its looking for the Dell default product key)
BUT
the product key is not the W7 Pro Dell default


As this is an intermittant fault the fix i am proposing must be used when in the Non-genuine state

The product key in use is likely the OEM sticker key, Type 8, and that your licencing store has become corrupted
please follow theese instructions

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

Code:

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
(all one line)
net start sppsvc

slui.exe


After a couple of seconds Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Hello. Thanks for your message.

The windows 7 is the genuine OEM version installed by Dell when the PC has been purchased.

The "System Configuration Panel" indicates always that Windows is activated. So there is no activation requested.

I have the product key and the activation key.

The problem has been appeared after I have changed the original hard disk by a new SSD I have cloned from the original.

I do not understand why this pop up windows not genuine appears sometimes.

Using your procedure do you think Windows will be reactivated with the product key or the activation key ? An can be processed off line ?

Many thanks

- - - Updated - - -

To add, I understand that Microsoft has removed Windows 7 activation either on line or by phone (server has been closed).
Is it possible that after the reset, I won't be able to activate it at all ?
 

My Computers

System One System Two

  • Computer type
    Laptop
    Computer Manufacturer/Model Number
    Alienware M15X
    OS
    Windows 7 Pro x64 SP1
  • Computer type
    PC/Desktop
No the server has not been closed thats why your getting the non-genuine
As i said previously the key reported is NOT correct for that Product Type ID
(is it the key from the OEM sticker?? - in the battery compartment)

The instructions rebuild the files in the licencing folder (Software Protection Platform)
Its also showing as Tampered and an invalid slic table
It does not require the product key to be re-input
The SLUI.exe command will require you to be on-line

at a guess i would say that this has been caused by the bad sector issue you had
depending on Clonezilla settings - Bad sectors can be carried over or not

i suggest you also run
sfc /scannow
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
OK, thanks. I'll do the procedure at the end of this month (I'm on the move now) and let you know the result. Otherwise, I've checked the partitions and the sectors on the SSD and everything seems OK.
 

My Computers

System One System Two

  • Computer type
    Laptop
    Computer Manufacturer/Model Number
    Alienware M15X
    OS
    Windows 7 Pro x64 SP1
  • Computer type
    PC/Desktop
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