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#1
Upgrading over a corrupt OS
My Windows 7 four year old Qosmio laptop never recovered from a Trojan attack a month ago. Although the virus was removed with the help of an online malware removal thread, the User folder had been tampered with, and certain applications were opening only sometimes.
An in-store technician created a new User Profile for me, but the boot problem persists. First boot in the morning is usually successful. During the day, one way or another, the laptop will need to restart, and then the boot process freezes at one of two spots. In Safe Mode, either applications won't open but connection works, or applications open but connection isn't working. On rare occasions, a boot will succeed. Three distinct boot processes.
After a month of trying to avoid the high cost of in-store repair, I am having a clean install of Windows done by a technician.
1. I do not have a Windows 7 disk.
2. I removed as much of the Windows 10 prep material loaded on my laptop as I could, so the Windows 10 prep folder is not intact.
3. If circumstances were normal, I would choose 7 over 10.
Questions:
1. Is a free upgrade to Windows 10 possible, given that I removed some prep files and given that the Windows 7 OS is not working right?
2. If it's possible, will it remove what is causing the Windows 7 problem and be free of related problems?
Thanks.