Mystery Problem: Resume from Sleep

marchmadness036 · Jul 23, 2009

Nitax said:
Okay so i'm just going to throw this problem out there. It's a strange one and I haven't heard of other people having it but i'm hoping someone will know something.

Occasionally when I wake up in the morning (I think the computer has gone to sleep overnight), turn on my screens and try to get Windows 7 to respond, nothing happens. The computer is running and the displays are getting a signal (I don't get the "No Signal Input" from them) but they appear to be suspended. No form of mashing on keys or anything will cause the monitors to respond.

Here is where things get really weird. When I force a shutdown (hold the power button until it turns off) the monitors still do not respond upon reboot. It is only when I physically unplug my computer and reseat the graphics card (Geforce 9800 GT) that the displays will respond again.

I know this doesn't sound like a Windows 7 problem but it has only occured with the builds of Windows 7 I have installed. I have no such problems with Windows XP, Windows Vista, or Ubuntu running on this hardware.

Any advice or information would be greatly appreciated because other than this potentially show-stopping issue, i'm loving Windows 7....

I am having the exact same problem on my Dell XPS M1530 Laptop!! Have you found a fix yet? Since it is a notebook I do not even know how to unseat the graphics card...I have no idea what to do! The display will not come on and I do not know even how to reload 7 or another OS or just get my computer to turn on...

petrossa · Jul 23, 2009

weirdly enough i had this problem with Vista and it's gone with win 7 7600. go figure.

tiger001 · Jul 24, 2009

Sleep & Hibernate Wake up Problems

hello,

same problems over here

-my system is not doing much (streaming video which last +1h 2 my PS3), goes 2 sleep but does not wake up unless restarted-

here r some others having the same probs :
Windows 7 not resuming correctly (wait 4 the full version , hehe)
sleep - Microsoft TechNet Search (a list with 568 threads regarding sleep)

here r some solutions :
Windows 7 RC Sleep Issue fixed - [H]ard|Forum (stop unwanted wake ups from LAN & disable USB selective suspend)
PUSH THE POWER BUTTON BRIEFLY
disable sleep/hibernation mode ? (i don't need it, but i am willing 2 save some resources on this planet)

commands:
Powercfg -devicequery wake_armed (lists all the devices which can wake up the computer)
Powercfg -devicequery wake_from_any
Powercfg -lastwake
powercfg -energy (these last 2 lists the problems with the latest hibernation/sleep mode)

U can also look in the Windows Event viewer which device caused the malfunction & disable the "wake up from" in the respectiv device manager

greetz

jay

i920+Mugen Scythe2 cooler, Asus p6t deluxe palm edition, 12 GB hyperX Reaper OCG 1800Mhz, Asus GTX275, WD 150gb sataII raptor, Logitech trackbal, terratec dmx fire 24/96, Windows 7 64bit RC, Coolermaster 700W modular

mikestarzynski · Sep 8, 2009

Folks - ditto on the resume - except its my sound card that stops working. Latest build of win 7. brand new HP Pavillion dv3. Have to warm boot the machine.

akatarmo · Sep 8, 2009

Hello, friends, from Spain.

Same problem here. Black Screen after resuming from sleep. I have to press powewroff button to restart my computer (reset does not respond). Sometimes the computer wakes up, but after a few seconds or minutes, I get a terrorific BSOD. I remember I had exactly the same problem with Vista, and not resolved until SP1.

I have a Gigabyte GA-P35-DS3L (rev. 1.0) Mainboard, Windows 7 64-bits and 8GB Ram and the last drivers and bios firmware updates. Windows 7 RTM 64 bits.

Regards.

akatarmo · Sep 15, 2009

Hi, I finally found a solution that works for me, and I'm so happy that I want to share with you. I hope it will also work for others, I was really desperate long time. Now my W7 resumes gently from sleep mode, and does so in ... just 2 seconds!

Click here for view the solution:

SOLVED: Aspire 5100 (or any Vista & AMD computer) - Sleep/Suspend/Hibernate/SCREENSAVER black screen or wake up or resume problem - Notebook Forums and Laptop Discussion

Basically (quoting):

"Workaround Solution 1 (better):

Go to Power Settings, then click on Change Plan Settings, then click on Change Advanced Power Settings, Scroll down to Processor Power Management, and set Minimum Processor State to 100 percent for both plugged in and battery. You won't freeze again when you go to the screen-saver, or at some point overnight when a virus scan/spyware scan makes the CPU try to work hard. (You might never have experienced this problem if you've been using the high performance Power Plan)."

Greetings from Spain

zigzag3143 · Sep 15, 2009

Im glad you are working and thanks for posting the fix. It seems that there are a few ppl with your computer that have had the same problem

Ken

akatarmo · Sep 15, 2009

My W7 runs in a desktop computer, not in an Acer Aspire 5100. But the solution published for this laptop has worked for me. I have looked long and long time and I've seen that many people have this problem and they are searching a solution on the forums (also here), without luck.

Hopefully Google will address here

zigzag3143 · Sep 15, 2009

Actually googles spiders visit every day

jimdibb · Oct 18, 2009

akatarmo said:
Hello, friends, from Spain.

Same problem here. Black Screen after resuming from sleep. I have to press powewroff button to restart my computer (reset does not respond). Sometimes the computer wakes up, but after a few seconds or minutes, I get a terrorific BSOD. I remember I had exactly the same problem with Vista, and not resolved until SP1.

I have a Gigabyte GA-P35-DS3L (rev. 1.0) Mainboard, Windows 7 64-bits and 8GB Ram and the last drivers and bios firmware updates. Windows 7 RTM 64 bits.

Regards.

I've got the same motherboard and it has problems with sleep too. I had it set to 'suspend to ram' and it would stop windows, but keep resetting itself. power off, power on, scan the floppy and cds, shut down, repeat endlessly. to recover, I had to remove the cord, or shut off the powersupply on it's main switch.

now ive set to power on sleep and it's a little better. seems like this mobo is not all there in this respect.

johnhoh · Oct 18, 2009

You might try a different video card and see if the symptoms stay the same.

Zirro · Dec 30, 2009

I have been using Windows 7 64-bit (beta -> RC -> RTM) for a year without any sleep resume problems until now.
In the last 10 days, I have not been able to get the PC to resume.
The problems are exactly the same as Seano's (on page 1)
I tried everything I could think of including all the various fixes on the forum threads to no avail.
I had to press the power button on the case. This then switched off the machine.
After that I could then press the power button again and the machine would starts up and very slowly resume from hybrid sleep mode.

I have since implemented LordBob's solution and still no response from the mouse or keyboard.
I still have to do the above but at least now the PC starts normally (quicker) instead of trying to resume from sleep.

It just seems strange to me that it has only been happening for about 10 days, especially as I haven't installed any new hardware or software in that time.

timber · Jun 24, 2010

Zirro said:
I have been using Windows 7 64-bit (beta -> RC -> RTM) for a year without any sleep resume problems until now.
In the last 10 days, I have not been able to get the PC to resume.
The problems are exactly the same as Seano's (on page 1)
I tried everything I could think of including all the various fixes on the forum threads to no avail.
I had to press the power button on the case. This then switched off the machine.
After that I could then press the power button again and the machine would starts up and very slowly resume from hybrid sleep mode.

I have since implemented LordBob's solution and still no response from the mouse or keyboard.
I still have to do the above but at least now the PC starts normally (quicker) instead of trying to resume from sleep.

It just seems strange to me that it has only been happening for about 10 days, especially as I haven't installed any new hardware or software in that time.

Did you try a system restore to a date prior to the time the problem started?

As for me, I am getting the black screen sometimes on resume from sleep. I haven't yet figured out the cause or the solution but am going to try the processor power state suggestion from above. I've tried just about everything else I can think of.

mikeaz · Jul 11, 2010

I have had this problem since I started using Win 7 I have researched it and none of the solutions worked. I then saw a post about this being caused by and old version of Atronics true imaging software. When I uninstalled this old software this problem went away.
maybe this will help.

Sereno011 · Feb 8, 2011

I was also having a similar issue with suspend. Out of the blue w/o any changes the system would either hang indefinitely, reboot after a min, or would appear to wake normally for up to 30 sec and then reboot(and there would be video artifacting around the mouse cursor just before it crashed). Aside from sleep I had no performance issues whatsoever. I tried clean installing 7 x64 over a dozen times. Tested all different power states in BIOS and even with hibernate the problem persisted. Verified each stick of memory with memtest 1 at a time (4 sticks) and swapped power supply, HD, and CPU. Confirmed no windows update were culprit. Upgraded/downgraded drivers and BIOS. Disabled all PCI devices on motherboard including USB, SATA IDE... Swapped my GTX 465 for a GT 240, even so far as to buy another motherboard of same model and the issue still continued. And I have no idea why but what finally fixed it was swapping the vid card again for my old 8800 GTS. After it was working normally I swapped it back for the 465 and it has continued to act properly for over a month now. I don't know if it's relevant but my MB, the 465 and 240 are ASUS and the 8800 is a MSI. Or perhaps it's architecture is completely different from the other two. If you don't have a spare card in a drawer somewhere you can borrow a friend's, hopefully you will have the same luck I did.

The card swap worked for a couple weeks but the problem has resurfaced. I think we can further rule out nvidia's drivers as being a cause as I just tried a 9500GT and used MS WDDM drivers and it's still crashing. According to the dmp file it seems to be related to dxgkrnl.sys, part of directx. I will post back when I learn more.

tadas · Apr 9, 2011

marchmadness036 said:
Nitax said:

Okay so i'm just going to throw this problem out there. It's a strange one and I haven't heard of other people having it but i'm hoping someone will know something.

Occasionally when I wake up in the morning (I think the computer has gone to sleep overnight), turn on my screens and try to get Windows 7 to respond, nothing happens. The computer is running and the displays are getting a signal (I don't get the "No Signal Input" from them) but they appear to be suspended. No form of mashing on keys or anything will cause the monitors to respond.

Here is where things get really weird. When I force a shutdown (hold the power button until it turns off) the monitors still do not respond upon reboot. It is only when I physically unplug my computer and reseat the graphics card (Geforce 9800 GT) that the displays will respond again.

I know this doesn't sound like a Windows 7 problem but it has only occured with the builds of Windows 7 I have installed. I have no such problems with Windows XP, Windows Vista, or Ubuntu running on this hardware.

Any advice or information would be greatly appreciated because other than this potentially show-stopping issue, i'm loving Windows 7....

Click to expand...

I am having the exact same problem on my Dell XPS M1530 Laptop!! Have you found a fix yet? Since it is a notebook I do not even know how to unseat the graphics card...I have no idea what to do! The display will not come on and I do not know even how to reload 7 or another OS or just get my computer to turn on...

Same problem here With Dell xps1530 running win7 pro 64bit. Computer went to Hybernation and doesnt wake up . Power button 10 s restart doesnt help, system cd was accepted, but system was set to start from HDD only... result cd stuck(slot)
Any suggestions welcome. Thanks

Mystery Problem: Resume from Sleep

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