Solved Black screen and shutdown on Dragon Nest

Good day!

First and foremost let me point out that I'm using a laptop for my gaming and school needs.

This problem have started occurring about a month ago. All my other games run fine without any black screen and shutdown (L4D2, Borderlands, Ghost Sniper Warrior, MW3, Prototype, etc...).

System specs are:
i7-740QM
GT425m - Driver 306.23
4gb RAM
500gb Toshiba @ 5400 RPM

My temps are running at a fair 70-75 deg. C when playing Dragon Nest. I just added a fresh batch of thermal paste (CoolerMaster HTK-002-U1) 2 weeks ago. It's not the best TIM in the market, but it lowered my temps. I'm still going to change my TIM to either an Arctic Silver 5 or a Tuniq TX-4 since availability of those pastes is scarce in my area.

I apologize for not being able to post a ZIP file using SF Diagnostic Tool, but whenever I click "Grab All" it says
"Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. Could not complete operation on some files and directories. See the Data property of the exception for more details."

Instead, I copied my "Report Queue" folder from Windows Error Reporting. There are a lot of folders (in just one day) and I thought it would be best to just include them all in one ZIP file.

Please do tell me if you need any additional information.

Thank you for your time

Edit: I think I should add this little info: I have tried uninstalling and installing the game countless times and the problem does not seem to be resolved. Is this probably a hardware issue? Please God no >.<

Hello pringles, please post it again following the Blue Screen of Death (BSOD) Posting Instructions

The zip does not contain the files those wee need.

Thanks for the fast reply.

Sorry for not being able to post in the proper format. SF Diagnostic Tool wasn't able to get my minidump file so I just did it manually (but it was able to get all the other files though). When I went to the minidump folder and tried copying, it said "You need administrator rights" or something so I went ahead and google'd for a bit and got my file. When I ran the diagnostic tool again, it was able to get the dump file.

Follow the steps thoroughly ....

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

You got a stop 117, that is also included in the scope of those steps.

Thanks for the reply. I will be going through it now.

I followed the steps, and it got worse. Right after logging-in the game, I got the black screen. I don't understand why this happens only on this game. My other games run perfectly smooth even if I play for a whole day.

How old the graphics card is?

You may enter into the settings of the game and change priorities to minimum. It may work there.

I bought this laptop 2 years ago. I think it's already "a bit" old. I'll give playing at low settings a shot. Will post a report as soon as I get a black screen

So far, no crashes. Was able to do a single nest run. I'll try opening some applications while playing to truly test the stability.

Inform us the results

Will do. I will try to test in every way possible to ensure stability. I just love this game so much lol. Might play Torchlight 2 once I can get my hands on it

Just got a crash

Upload the dump, if you want.

Here you go

STOP 0x00000117: VIDEO_TDR_TIMEOUT_DETECTED .


Just as same as your previous issue. And, the procedure of troubleshooting is also the same.



You have the latest driver. So dont think about it. Take care of the heat, the accumulated dust and the card itself, as suggested earlier.

The weird thing is I can smoothly play my other games which are more demanding at max settings. Does this game hate me or something?

Edit: Will verifier (verifier.exe) be able to give me a BSOD while playing? The dump I posted earlier is the same as the first one

You may try verifier, but for stop 116 and 117, the bugcheck code is enough info.

Not the same. The first one was VIDEO_TDR_ERROR and the latest one is VIDEO_TDR_TIMEOUT. Other than that, the causes of the crashes and the troubleshooting steps are the same.

For that particular game, can you get another copy?

I have downloaded a fresh client but it does not seem to be working. I will try asking my friend for a copy

Edit: I also don't think that this is an overheating issue. On overheat, my laptop get really hot and it does not turn off for a few minutes unless some of the heat has been dissipated.

Sorry for not being to post for a couple of days. Got busy unexpectedly >.<

Anyway, under verifier.exe, the moment I put on my USB Modem, it gets a BSOD. I haven't tried playing the game under verifier.exe though. Could this driver error be the cause of my black screens? Unfortunately, as much as I want to, my laptop does not generate any dumps when I get blue screens (I followed every single procedure). I tried it a couple of times to no avail.

Upload that crash dump ... it will help us to drag the information.

And, as your crashes are graphics related, mainly, play games in verifier running. It is needed there.