Where do I retreive a core dump and how do I analyze it?

My PC keeps crashing with the blue screen of death. The BSOD dumps my physical memory somewhere. I assume that's so we can figure out what went wrong. Where is the physical memory dump? How do I analyze it (or, more accurately, who can analyze it for me)?

The (important part of the) BSOD's message is:

"A clock interrupt was not received on a secondary processor within the allocated time interval"

Technical Information: 0x0000000000000101 (0x0000000000000031, 0x0000000000000000, 0xFFFFF88002F64180, 0x0000000000000002)

Note that my PC passes all of the hardware tests that the manufacturer (Lenovo) included.

To get help, follow instructions here:
https://www.sevenforums.com/crashes-d...tructions.html

I may have created these wrong. I had trouble understanding the utility, so I deleted everything and started over. If the info is different with each time you run (e.g., it clears out some information that was dumped), then this info may not be right.

I noticed that SystemInfo.txt was empty. I also noticed that the SF Diagnostic Tool opened a System Info utility. So I added a new file called SI.txt with the information from that utility.

I attached the zip file. I couldn't tell when the SF Diagnostic tool was complete. Please confirm that everything necessary is in the zip file.

Thanks, BR. This will take me some time. I want to put aside some time to do what you suggest all at once - at the moment, I'm doing some important school work. In the meantime I have uninstalled the Wise Cleaners and Sypbot. I won't uninstall AVG until I can sit down and do the whole thing at one time (because I will be unprotected without AVG). I will also use this opportunity to switch to Kaspersky, which I've heard good things about and wanted to try (and is the same price - free!).

Also, note that I have not been able to upgrade to SP1 in the past. I assumed whatever has been causing my BSOD was the issue preventing me from upgrading. Your post indicates the reverse.

I will return to this thread, though. Probably in a few days.

Regarding solving this issue (not worried about security for the moment), is upgrading to SP1 the most important one you suggested? Is that the one I should try first?

I took it to a repair shop (who is the machine's manufacturer's partner - for whatever that's worth). They cannot find any hardware issues, though they did find some malware.

How did they find malware if I have been running antivirus protection? why might they not be able to find a hardware problem when i am experiencing so many hardware issues (I am having lots more problems than listed in this thread - too many to ever remember at one time) which are all getting worse by the day? Can malware cause BSOD's?

Thanks for any insight.

P.S. some of the problems I have:

• windows update does not complete for certain updates
• gadgets don't retain settings and need to be restarted sadhu time I start win
• get message that I'm running out of memory which is getting more frequent by the day
• the above core dump
• extremely poor ssd performance
• more

Could malware cause all of these issues?