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BSOD when WD USB 3 connected
I get a BSOD when I plug in my USB 3 WD drive rusb3xhc.sys address in stack rusb3xhc.sys+1bf7b BlueScreen event ID 1001
I get a BSOD when I plug in my USB 3 WD drive rusb3xhc.sys address in stack rusb3xhc.sys+1bf7b BlueScreen event ID 1001
Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
Kaspersky and your Renesas Electronics Corporation USB 3.0 Host Controller Drivers seem to be acting up.
Code:fffff880`1b005848 fffff880`032be7e7Unable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for klif.sys *** ERROR: Module load completed but symbols could not be loaded for klif.sys klif+0x237e7As a test, please remove Kaspersky using its removal tool from here:Code:2: kd> lmvm rusb3xhc start end module name fffff880`1bc01000 fffff880`1bc3c000 rusb3xhc T (no symbols) Loaded symbol image file: rusb3xhc.sys Image path: \SystemRoot\system32\DRIVERS\rusb3xhc.sys Image name: rusb3xhc.sys Timestamp: Thu Sep 15 07:15:00 2011 (4E715194) CheckSum: 00043445 ImageSize: 0003B000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
We recommended Microsoft Security Essentials from a strict BSOD perspective.
Microsoft Security Essentials, Free antivirus for windows
Malwarebytes Anti-Malware Free
Good and Free system security combination
WarningDo not start the free trial of Malware Bytes; remember to deselect that option when prompted.
Run a full scan with both (separately) once downloaded, installed and updated.
Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file.
To do this, follow these steps:
Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
At the command prompt, type the following command, and then press ENTER: sfc /scannow
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
SFC /SCANNOW Command - System File Checker
Check your hard drive(s) for errors by running Disk Check:
Check your hard disk for errors
Disk Check
This tutorial USB Selective Suspend - Turn On or Off may help you:
To Disable Selective Suspend:
- open the control panel
- go to power options (you may have to set view to small icons)
- click change plan settings
- in the window that opens:
- click change plan settings
- click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
Await the .nfo file and the results with further BSOD reports if you have them.
I should mention, this happens with multiple USB drives, and they all work fine when I use them on my USB 2 port....Included here is the msinfo32 file as requested. Thanks!
Okay.
Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.
1. Startup Programs - Change
2. Troubleshoot Application Conflicts by Performing a Clean Startup
Ok, I tried your suggestions, but no joy. Attached is my current dump file....Thanks
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
RAM - Test with Memtest86+
NotePay close attention to part 3 of the tutorial in order to rule out the faulty stick.
InformationErrors are sometimes found after 8 passes.
TipDo this test overnight, before going to bed.
Upload a screenshot of your hard disk using CrystalDiskInfo:
CrystalDiskInfo Standard Edition
How to Upload and Post a Screenshot and File in Seven Forums
Make a hard drive test from the hard drive manufacturers website:
Hard Drive Diagnostic Procedure
Let's run driver verifier and see if it catches any misbehaving drivers: Driver Verifier Enable/Disable
All these tests passed successfully, any other ideas? By the way, I get a BSOD in SAFE MODE as well.
How many passes did you take memtest for?
Upload a screenshot of your hard disk using CrystalDiskInfo: