Bad_Pool_Header

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  1. angiesluck
    Posts : 172
    windows 7 home premium 32bit
       New #1

    Bad_Pool_Header


    I keep getting a blue screen on startup which shuts down straightaway...Its called Bad_Pool_Header....I have tried command prompt in safe mode and run scannow which says it has fixed some but not all and have tried a few more times but still same....I have tried update windows in safemode but nothing happens....I tried restore to day before but it says failed....to extract original copy of directory from restore point.....Source: %SystemRoot%\registration....................Destination:ComplusStaging.......

    .Also got up on another try this of solving it this:

    Problem Event Name: Bluescreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    BCCode: 19
    BCP1: 00000020
    BCP2: FF969000
    BCP3: FF969F60
    BCP4: 4BEC0000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe problem:
    C:\Windows\Minidump\101313-97017 01.dmp
    C:\Windows\Temp\WER-111759-0.sysdata.xml


    appreciate help as dont understand why it has started doing this as was fine yesterday moring but just started to freeze last night
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Please provide all the files following this tutorial so we can provide a complete analysis: Blue Screen of Death Posting Instructions
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  4. angiesluck
    Posts : 172
    windows 7 home premium 32bit
    Thread Starter
       New #3

    I can only use safe mode for everything....when it all started happening last night which my computer would not let me do anything it just froze each time I restarted it and when screen came up as if all was ok as soon as I clicked on anything it froze....so I started it up in safemode and ran Malwarebytes which shown 6 pup.optional things on my computer ie: registries ect... so I deleted them and ran it again in safe mode and no malware shown then....thats when the blue screen popped up after starting in normal mode....if I go back to last configuration in safe mode I can get my desktop page up without the blue screen appearing but again still with not being able to click on anything....
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  6. angiesluck
    Posts : 172
    windows 7 home premium 32bit
    Thread Starter
       New #4

    windows resource protection run in scannow found integrity violations. details included in the CBS.Log windir\Logs\CBS\CBS.log.......how I am supposed to find this is a mystery to me
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  7. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #5

    Could you try Troubleshoot Application Conflicts by Performing a Clean Startup
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  8. essenbe
    Posts : 26,869
    Windows 11 Pro
       New #6

    angiesluck, try going to CBS.Log windir\Logs\CBS\CBS.log, copy the log and paste it to your desktop, zip the file (right click it, select send to and then select compressed zip folder) and upload it with your next post, also have you uploaded the Blue Screen of Death (BSOD) Posting Instructions ? Run sfc /scannow and if it finds integrity violations, reboot and run it again. You may have to do this 3 or 4 times. It is finding corrupted system files and trying to repair them. Sometimes it cannot repair all of them at one time. It can take 3 or 4 times to repair all of them. Try that and see if it gives you any relief.
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  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #7

    angiesluck said:
    I can only use safe mode for everything....
    Follow the instructions of post #2 in Safe Mode (with networking) then.
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  11. angiesluck
    Posts : 172
    windows 7 home premium 32bit
    Thread Starter
       New #8

    tried that Arc but didnt work just got blue screen...tried the clean startup which seemed to have worked for about 5 mins then another blue screen this time saying WIN32K.sys Page_Fault_In_NonPage_Area so not sure whats going on
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  12. angiesluck
    Posts : 172
    windows 7 home premium 32bit
    Thread Starter
       New #9

    Essenbe, can only use safe mode and when i open google chrome in safe mode with networking it just pops a blue screen when i try to access any webpage...where do i type in to access the file? also will not be able to send via my computer..I am on another doing this as unable to use mine :-(
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  13. essenbe
    Posts : 26,869
    Windows 11 Pro
       New #10

    If you can't do it on your machine, try to use a USB drive or CD. Go to C:\Windows\Logs\CBS\CBS.log Copy it and paste it into a USB drive. Take the USB drive to another machine, zip the file up and post it here. You can do the same with the BSOD posting instructions. See if that works.

    If you have not done so, I would run memtest86+. The easiest way is to download the auto installer for USB key, which will install it on a USB key. It's about the 5th one down. Download it and install it to USB on the other machine, then put the usb into yours. You may have to go into bios boot options and change it to boot from the USB first. Run it for 8 passes or preferably overnight, or if you get an error stop the test. After finishing the test, go back to bios and change the boot order to what it is now. Instructions are RAM - Test with Memtest86+
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