Solved Bad_Pool_Header

[angiesluck]

I keep getting a blue screen on startup which shuts down straightaway...Its called Bad_Pool_Header....I have tried command prompt in safe mode and run scannow which says it has fixed some but not all and have tried a few more times but still same....I have tried update windows in safemode but nothing happens....I tried restore to day before but it says failed....to extract original copy of directory from restore point.....Source: %SystemRoot%\registration....................Destination:ComplusStaging.......

.Also got up on another try this of solving it this:

Problem Event Name: Bluescreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
BCCode: 19
BCP1: 00000020
BCP2: FF969000
BCP3: FF969F60
BCP4: 4BEC0000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe problem:
C:\Windows\Minidump\101313-97017 01.dmp
C:\Windows\Temp\WER-111759-0.sysdata.xml


appreciate help as dont understand why it has started doing this as was fine yesterday moring but just started to freeze last night

 

[koolkat77]

Please provide all the files following this tutorial so we can provide a complete analysis: Blue Screen of Death Posting Instructions

 

[angiesluck]

I can only use safe mode for everything....when it all started happening last night which my computer would not let me do anything it just froze each time I restarted it and when screen came up as if all was ok as soon as I clicked on anything it froze....so I started it up in safemode and ran Malwarebytes which shown 6 pup.optional things on my computer ie: registries ect... so I deleted them and ran it again in safe mode and no malware shown then....thats when the blue screen popped up after starting in normal mode....if I go back to last configuration in safe mode I can get my desktop page up without the blue screen appearing but again still with not being able to click on anything....

 

[angiesluck]

windows resource protection run in scannow found integrity violations. details included in the CBS.Log windir\Logs\CBS\CBS.log.......how I am supposed to find this is a mystery to me

 

[koolkat77]

Could you try http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[essenbe]

angiesluck, try going to CBS.Log windir\Logs\CBS\CBS.log, copy the log and paste it to your desktop, zip the file (right click it, select send to and then select compressed zip folder) and upload it with your next post, also have you uploaded the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html ? Run sfc /scannow and if it finds integrity violations, reboot and run it again. You may have to do this 3 or 4 times. It is finding corrupted system files and trying to repair them. Sometimes it cannot repair all of them at one time. It can take 3 or 4 times to repair all of them. Try that and see if it gives you any relief.

 

[Arc]

I can only use safe mode for everything....

Follow the instructions of post #2 in Safe Mode (with networking) then.

 

[angiesluck]

tried that Arc but didnt work just got blue screen...tried the clean startup which seemed to have worked for about 5 mins then another blue screen this time saying WIN32K.sys Page_Fault_In_NonPage_Area so not sure whats going on

 

[angiesluck]

Essenbe, can only use safe mode and when i open google chrome in safe mode with networking it just pops a blue screen when i try to access any webpage...where do i type in to access the file? also will not be able to send via my computer..I am on another doing this as unable to use mine :-(

 

[essenbe]

If you can't do it on your machine, try to use a USB drive or CD. Go to C:\Windows\Logs\CBS\CBS.log Copy it and paste it into a USB drive. Take the USB drive to another machine, zip the file up and post it here. You can do the same with the BSOD posting instructions. See if that works.

If you have not done so, I would run memtest86+. The easiest way is to download the auto installer for USB key, which will install it on a USB key. It's about the 5th one down. Download it and install it to USB on the other machine, then put the usb into yours. You may have to go into bios boot options and change it to boot from the USB first. Run it for 8 passes or preferably overnight, or if you get an error stop the test. After finishing the test, go back to bios and change the boot order to what it is now. Instructions are http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[angiesluck]

I had a windows popup in safe mode saying......files that help describe problem: C:\Windows\Minidump\101413-87844-01.dmp
also C:\User\Angies\AppData\Local\Temp\WER-103865-0.sysdata.xml....are these the ones causing the problem

 

[essenbe]

No, those are where the errors should be recorded. Many times the errors are not as specific as you would like and can be caused by other things.

 

[Arc]

tried that Arc but didnt work just got blue screen...tried the clean startup which seemed to have worked for about 5 mins then another blue screen this time saying WIN32K.sys Page_Fault_In_NonPage_Area so not sure whats going on

Page fault in a non-paged area is a memory related error.

Either the physical RAM is corrupt (and you need to follow the instruction of Essenbe about Memtest86+) or some driver passing bad information to the memory.

After seeing the memtest result, we will be able to decide our next step.

 

[angiesluck]

View attachment 289782

 

[angiesluck]

View attachment 289783 Thought this may help too SFC Details

 

[angiesluck]

View attachment 289787 I not sure if this is the other file you need on mimidumpfiles

 

[ICIT2LOL]

Look I am no expert like the others but I did see this is quite an old machine ?? Some more system specs wold be handy and I for one would be looking at replacing the drive and just doing http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

You can then retrieve any data from the old drive using the gadget .

Before you do that I didn't see any mention of a chkdsk either http://www.sevenforums.com/tutorials/433-disk-check.html

I didn't see any mention either of if the memtest was done or what became of it ? If yuo do try cleaning the slots as well

Now as for the slots to clean them use astrip of old credit card about 1/2 inch wide nip the corners off one end - preferably round them off hold apiece of thin lint free cloth over the end dab on some form of alcohol - isopropyl alcohol (what we swab the skin with before an injection) is good and GENTLY swipe along the slots.

This can also be done for the GPU slot/s.
two pics the gadget as mentioned and the stick for cleaning the slots.

On e last option to retrieve the data is to make a bootable Ubuntu disk set the BIOS to optical and boot the machine use the TRY not the INSTALL and on the screen will appear the drives that are attached to the machine and you can open them up and then save the data however you want to an external drive.

 

[koolkat77]

View attachment 289787 I not sure if this is the other file you need on mimidumpfiles

Unfortunately that's a shortcut.

 

[Arc]

View attachment 289787 I not sure if this is the other file you need on mimidumpfiles

Unfortunately that's a shortcut.

Both the attachments of posts #16 and #17 are not proper. Upload the dumps, not the shortcuts to those

 

[angiesluck]

View attachment 289917 This is the mini dump as far as I know