BSOD 0x0000001e and 0x0000000a

Useless User · Aug 29, 2014

BSOD 0x0000001e + 0x0000000a + 0x00000124

Hi,

I am getting frequent BSODs when the PC is idle or under load (it runs a light simulation software, no games, internet browser, etc.). Although enabled, no minidump is written, hence I can't zip one up and post it here. What I did so far (multiple times, spending too many days):

I updated Windows 7, updated drivers (at least the PC tells me they are up to date), updated BIOS. I am using Windows 7 Professional, an ASUS P9X79 PRO motherboard, an Intel i7-3930 processor, 2x8GB Kingston memory in the right slots, BIOS set to defaults (CMOS button, battery removal), temperatures at full load around 60°C.

mdsched - passed multiple times
IPTC - passed multiple times, also failed multiple times
Intel Burn Test - passes very high setting, fails standard setting
verifier - manages to produce only one BSOD displaying "atikmpag.sys" on the blue screen part that is visible
Prime95 - sometimes works for a full day, sometimes fails after an hour

What can I do to pinpoint the problem?

Thanks in advance!

HarriePateman · Aug 30, 2014

Information

:info: Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

If you need to add new information like the dump files, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

Useless User · Aug 31, 2014

Thanks, I attached the zipped SF information folder to my original post above. You can see that, for whatever reason, I am not getting minidump files written on my BSODs, although that function is enabled and did work for a while.

Useless User · Aug 31, 2014

Since starting this thread, the PC has not crashed; it's idle apart from some occasional IE use.

However, as soon as I run a taxing software (mathematics, simulations) on it, a BSOD ensues after either a few minutes or a few hours. Still, no dump files are written to disk, although I checked the settings for that as per this forum : (

Bump : )

Useless User · Sep 1, 2014

Dang ; )

HarriePateman · Sep 2, 2014

Okay i have had a look and its very hard to pinpoint, as the DMP Files are almost a month old.

Please you have followed these instructions: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Useless User · Sep 2, 2014

Hi, thanks for looking!

I just can't get the PC to write a minidump. I actually followed the minidump instructions given before writing the initial post.

Each blue screen messages, right at the bottom of the screen, that it supposedly collects data and then writes a minidump and then completes doing so - only that it doesn't. I can see that the Minidump folder shows a lock icon in explorer, which I, right-clicking as administrator, can't remove. Could that have something to do with it? If so, how did this folder lock itself without my doing?

Could I change/set something else? Initiate the PC to write another kind of dump file to disk that provides meaningful information?

Cheers!

HarriePateman · Sep 2, 2014

Are you setting this size correct?

The complete memory dump will require that there is a page file set to at least the size of physical memory installed plus 1MB (for the header).

Useless User · Sep 2, 2014

I did. I will go through all of it again and then await the next BSOD to see what happens and then attach the latest dump(s).

Maybe, the SF-report contains some additional clues, apart from those vintage dump files.

Useless User · Sep 2, 2014

I checked again and also used the recommended registry setting for dump files, but I don't get any, although the blue screen text at the bottom says otherwise : (

Useless User · Sep 2, 2014

I managed to run p95 alongside and provoked: a frozen screen, a BSOD after logging in after the reset after that freeze "SYSTEM_SERVICE_EXCEPTION", and another BSOD while running p95. Again, no dump files were written : (

I've attached the latest zipped SF-folder...

Useless User · Sep 2, 2014

I ran verifier.exe again from the SF tool and obtained this BSOD:

To disable verifier.exe, I restarted the PC in safe mode, where I am greeted by Startup Repair, which, after a couple of minutes, fails. The repair error details window shows this:

After which now I can't even start in safe mode. Bollards!

Ok, eventually, I got into Windows again, where I disabled verifier.exe.

Useless User · Sep 3, 2014

Bump...

Useless User · Sep 3, 2014

Grump...

Deinstalled everything AMD/ATI related down to the registry. Still, I get BSOD 0x0000001e and 0x0000000a and, of course, no minidump file written. I'm running the PC in safe mode now and try stressing it with IntelBurnTest on maximum setting and the maxwell equation light simulation software I'm running on it.

Useless User · Sep 3, 2014

Bump... bump... bump...

So, no minidumps for me, whatever I tried (how is that at all possible?). In safe mode with network drivers, IntelBurnTest runs ok on its maximum setting, while the software I use also runs. I just continue letting both run overnight to see, whether yet another BSOD occurs (all previous BSODs occurred in "normal" mode). If not - where should I go from there?

Could someone have a look at the last SF-folder attached above? Maybe some clues can be found there, even without fresh minidumps?

Thanks!

HarriePateman · Sep 3, 2014

We cant do much without DMP Files.

However here is some information on the 0x50 Bugcheck you are receiving.

Code:

[B][U][COLOR="Red"]PAGE_FAULT_IN_NONPAGED_AREA[/COLOR][/U][/B] (50)

Tip

:warn: Win32k.sys - page_fault_in_nonpaged_area - :warn:

A stop message that occurs when the demanded data is not found in memory. The system produces a fault, which usually specifies that the system looks for data in the paging file. The system cannot locate the data and recover it.

:warn: why? :warn:

An Antivirus program, damaged hardware, a buggy system service and a ruined NTFS volume can all generate this type of error message.

:warn: New Hardware? :warn:

If the BSOD is after the installation of new hardware, In order to fix this issue, remove the hardware to see if the error reappears, if the hardware has been added to the system newly. If the existing hardware is at fault, remove or change the faulty component and run the hardware diagnostics.

Warning

Please make sure all of your drivers are up to date before continuing!

:info::warn: http://www.sevenforums.com/tutorials/314096-drivers-find-update-outdated-drivers.html :info::warn:

Scan the system for possible virus infection with the following programs.

Useless User · Sep 3, 2014

How can I get the PC to write minidumps though? The settings are ok. There is much SSD space. What I also can't figure is: Why did minidump writing fail from 23rd August onwards? No hardware has been removed or added. No new software installed (apart from some of the diagnostic tools recommended here).

Useless User · Sep 4, 2014

The display freezes in safe mode with network drivers eventually : (

I could see from the clock in the task bar when the display froze, but there is nothing in the event viewer relating even remotely to that time hours before or after. I scanned for rootkit viruses and with Microsoft's software as per above but found nothing.

That leaves "only" the non-Microsoft network drivers loaded in safe mode and hardware as main culprits, right?

Besides - how could I ever get my PC to write minidumps again?

HarriePateman · Sep 4, 2014

Just follow the tutorial, many people have done it.

you must be missing something.

Useless User · Sep 4, 2014

You're referring to the minidump tutorial? Well, the PC always wrote minidumps until a BSOD on the 23rd August. Since then, it just stopped. The PC is set to write minidumps as per what I found recommended on sevenforums. I spent several hours looking around why minidumps, kernel dumps, etc. can't be written but found nothing pertaining to my situation : (

I did it via [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl] “CrashDumpEnabled”=dword:00000003 and all combinations here

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