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Windows 7: BSOD at random - IRQL gt zero at system service

02 Dec 2014   #1
quick215

Windows 7 Home Premium 64 bit
 
 
BSOD at random - IRQL gt zero at system service

So I've started getting BSODs constantly, 4 today alone. They happen at random. The message is IRQL gt zero at system service. After searching the internet a bit, I believe it may have something to do with:

BitDefender
ZoneAlarm (something I had a long time ago, but was removed)


I downloaded and ran adwcleaner which caught about 15 issues, including some old ZoneAlarm, as well as something called Claro, which MalwareBytes had identified as a PUP. I have been unable to complete a MB scan, as it takes so long. I've reach around 1 hour 30 minutes or so before being BSOD'd. My computer also becomes so sluggish that it is nearly unusable while MB is scanning. BitDefender seems to clash with it, thus I try to disable everything I can on it, but still can't get past a BSOD.


It began early this morning. I just moved to a new apartment two days, and have a new router, but that shouldn't matter. The only things installed directly to the computer has been moving various USB's around to different ports that did the auto-install software.

After reading, I thought about running Driver Verifier, but due to the ehhh aftermath of that, I want to work step-by-step with someone before even running it.

I've attached the dump file. Please help.


Edit: I also just noticed this in Event Viewer that hadn't appeared after prior BSODs:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000004a (0x000000007749132a, 0x0000000000000002, 0x0000000000000000, 0xfffff88009b17b60). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 120214-18782-01.


And I also just remembered, the first two successfully completed the physical memory dump at the bottom. The most recent 2 BSODs said "Physical Memory dump FAILED":


My System SpecsSystem Spec
.
03 Dec 2014   #2
quick215

Windows 7 Home Premium 64 bit
 
 

Happened again, a Vulnerability Scan on BitDefender had just finished and stated that there were some optional Windows 7 updates, which I was checking and went to hit update, and got BSOD'd. Not sure if it was just a coincidence in timing though. The updates did go through upon restarting my computer.

This is odd and probably not related, but I think a common link across the BSODs has been having my Apatronix speaker plugged into the USB to charge. Don't know if that could cause a BSOD, but I know I have errors and driver language in my Event Viewer related to USB. Just grasping at straws maybe.

Here is a fresh dump log:
My System SpecsSystem Spec
03 Dec 2014   #3
Laith

Windows 10 Professional x64
 
 

I would backup my data and re-install windows. The dump said that the IRQL raised and then the computer got the BSOD.
My System SpecsSystem Spec
.

03 Dec 2014   #4
quick215

Windows 7 Home Premium 64 bit
 
 

What do you mean "the IRQL raised"?

Really hoping to troubleshoot this more than just "reinstalling windows". Do not have a windows disk at my new place, and I've tried doing full backups in the past and they have failed around 44%. Maybe my external hard drive is just screwy, don't know. Really don't want to lose anything or start over reinstalling things if i dont have to.
My System SpecsSystem Spec
04 Dec 2014   #5
Laith

Windows 10 Professional x64
 
 

What antivirus do you have?
My System SpecsSystem Spec
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 BSOD at random - IRQL gt zero at system service




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