BSOD Random timing (IRQL GT ZERO AT SYSTEM SERVICE)

andranos

New member
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16
Hey guys,

I got IRQL GT ZERO AT SYSTEM SERVICE BSOD mostly when watching youtube or twitch
I've attached the file from the instruction
Any help would be greatly appreciated

Thanks in advance!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Home Premium 64 bits
CPU
Intel Core i7 4790K
Motherboard
Asrock Z97 Extreme6
Memory
16GB
Graphics Card(s)
MSI GeForce GTX 970
Antivirus
BitDefender
Visit Windows Update and install all updates, except for Windows 10.
There are fixes released for problems regarding creating dumps, seeing they haven't been created.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Alright the BOSD just happened again and I managed to grab the dump this time. Here you go
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Home Premium 64 bits
CPU
Intel Core i7 4790K
Motherboard
Asrock Z97 Extreme6
Memory
16GB
Graphics Card(s)
MSI GeForce GTX 970
Antivirus
BitDefender
I would recommend to repair install BitDefender, to prevent certain other known issues between BitDefender and Malwarebytes I would recommend to apply following changes in BitDefender and Malwarebytes

First:
  1. Please open BitDefender and go to the modules,
  2. Go to the firewall settings,
  3. Uncheck 'Block port scans in the network',
  4. Reboot your system <-- IMPORTANT

Second:
How to configure *Bitdefender* to exclude Malwarebytes files -
Step 1. Open *Bitdefender*
Step 2. Click on "Modules" near the bottom of the window so that you see a white screen
Step 3. You should see a Protection tab with white background

Step 4. click on the "Trusted applications" line in black, on the left side
Step 5. You should see a new window BitDefender Trusted Applications

Step 6. Click "Add" button (blue color)
Use the navigation tree to get to the C drive and its sub-folders

Step 7. Click on the + sign on the line Windows C drive

Step 8. Navigate to 'C:\Program Files (x86)\Malwarebytes Anti-Malware' , select desired folder and click "OK"

You will need to select each EXE file - one by one

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

Step 9. Make sure that the option "Both" is checked and select "Add"

Do also the same for C:\Program Files (x86)\Malwarebytes Anti-Exploit

Step 10. Click "OK"


How to add your Bitdefender folder to Malwarebytes "Malware Exclusions" list -
Step 1. Open the Malwarebytes application
Step 2. Click on "Settings"
Step 3. Click "Malware Exclusions" in the left column
Step 4. Click on "Add Folder"
Step 5. Navigate to 'C:\Program Files\Bitdefender\Bitdefender 2016'
Step 6. Click once on "C:\Program Files\Bitdefender\Bitdefender 2016" folder to highlight it
Step 7. Click on "Select Folder"

also do the same for the folder C:\Program Files\Bitdefender Agent

Step 8. Close Malwarebytes
Step 9. Reboot your computer <--Very Important!
Source: https://forums.malwarebytes.org/topic/181688-bsod-woes/#comment-1033547
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
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