BSOD - Dell XPS M1530

porkshire · Jul 25, 2010

Hi,

I am experiencing random BSOD's on my Dell XPS M1530 (T8300,4GB,8600M GT 256MB DDR3). The freezes happen while gaming or doing normal stuff (surfing the web, listening music etc.) I tried to verify what the problem is but couldn't identify the cause. I'm using Windows 7 x64 Professional which was freshly installed a week ago. I installed all up-to-date drivers that could be found on the net. The freezes occured even earlier, before the fresh install. I attach the dump from the BSOD which occured today. I hope you can help me find what the problem is.

ttran · Jul 25, 2010

porkshire said:
Hi,

I am experiencing random BSOD's on my Dell XPS M1530 (T8300,4GB,8600M GT 256MB DDR3). The freezes happen while gaming or doing normal stuff (surfing the web, listening music etc.) I tried to verify what the problem is but couldn't identify the cause. I'm using Windows 7 x64 Professional which was freshly installed a week ago. I installed all up-to-date drivers that could be found on the net. The freezes occured even earlier, before the fresh install. I attach the dump from the BSOD which occured today. I hope you can help me find what the problem is.

This one is pretty straight foward, it is due to your intel wifi driver. I would download and install fresh copy of it

BUGCHECK SUMMARY:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.995\072510-17643-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a1f000 PsLoadedModuleList = 0xfffff800`02c5ce50
Debug session time: Sun Jul 25 19:46:19.155 2010 (UTC + 7:00)
System Uptime: 0 days 22:28:30.462
Loading Kernel Symbols
...............................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff88008be4700, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\netw5v64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys ( netw5v64+a609 )

Followup: MachineOwner
---------

Let us know if you need help

Please remove any virtual CD program such as Deamon tool, they use sptd.sys, which I found in the loaded driver, known for causing BSOD, please use this tool to remove sptd.sys
DuplexSecure - Downloads
Tuan

porkshire · Jul 25, 2010

Hmm, as I wrote, I did a fresh install of the OS a week ago and installed the latest driver from intel website. Would just reinstalling it fix something? Or maybe I should stick to the older driver from the Dell website?

As for the Deamon Tools, is there any other software I can use for virtual drive, that will be more secure to use?

ttran · Jul 25, 2010

Re-installing driver will help. My computer right click-->manager--> GO to device manager and uninstall the wifi driver before installing new one.
You can use Magicdisc for alternative one, it is BSOD free
Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

Regard,

Tuan

porkshire · Jul 25, 2010

Thanks for the advice. I will post if the BSOD occur again.

porkshire · Aug 26, 2010

Hi.

Unfortunately, I keep getting the BSOD's. I attach minidumps for the last 3 of them. One occured a few minutes ago, while doing normal stuff (opened Opera, some programs running in the background). Another one happened during playing StarCraft 2. I don't remember when the oldest one happend. Please check what causes the problems. Thanks in advance.

Tews · Aug 26, 2010

Having a look now ..

porkshire · Aug 26, 2010

And how's the look going

?

zigzag3143 · Aug 26, 2010

porkshire said:
And how's the look going ?

Morning porkshire and welcome

Your crashes are being caused by a memory exception (C000000x5). In one your video driver was secondary, in another your USBUCHI.

I would do the following

First test your memory

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Second remove your video driver

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Third run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Finally Also as an aside you should update the old driver listed below

Let us know the results from the report at the end.

Ken

Old drivers needing update

Code:

OEM02Vfx.sys        fffff880`05beb000    fffff880`05bf4000    0x00009000    0x45ebf733    3/5/2007 06:55:47                        
OEM02Dev.sys        fffff880`05ba9000    fffff880`05bea180    0x00041180    0x470d8a84    10/10/2007 22:29:24                        
mcdbus.sys        fffff880`03737000    fffff880`03773880    0x0003c880    0x49a3cd1f    2/24/2009 06:34:07                        
spldr.sys        fffff880`01ad7000    fffff880`01adf000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
amdxata.sys        fffff880`014b4000    fffff880`014bf000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
rimspx64.sys        fffff880`05957000    fffff880`0596e000    0x00017000    0x4a4323a7    6/25/2009 03:13:43                        
rixdpx64.sys        fffff880`0596e000    fffff880`059c5000    0x00057000    0x4a43298a    6/25/2009 03:38:50                        
rimmpx64.sys        fffff880`05941000    fffff880`05957000    0x00016000    0x4a432f82    6/25/2009 04:04:18

porkshire · Aug 26, 2010

Thanks for your reply.

First test your memory

I have tested my memory some time ago with Memtest86 (a few passes) and it didn't find any errors. I have 2x2GB of RAM, maybe I should test only one at a time? Or take one out and check if blue screen appear? The only problem is the it happens very rarely so it may take a looong time to check which one is faulty.

Second remove your video driver

I'll reinstall my video driver using the cleaner.

Third run a system file check

Done. Windows Resource Protection did not find any integrity violations.

in another your USBUCHI.

If this one caused the latest one, maybe it's because I bought a Creative external sound card on usb (Creative Sound Blaster 24-bit External USB)? It sometimes act strangly (hearing something like knocking?,I have to restart the program that uses the sound card - AIMP2,WMP11,BestPlayer - didn't have this problem in games though). Despite all, what can do about that?

As for the old drivers:
-OEM02Vfx and OEM02Dev.sys are from the Integrated Camera from Creative and I didn't find any new drivers (neither at Dell.com nor the internet)
-mcdbus.sys - I don't use MagicISO any more, it's just some junk
-spldr.sys - a part of Windows OS, I don't know how to update this (all updates from Microsoft installed)
-amxdata.sys - same as before, don't know how to update it
-rimspx64.sys, rixdpx64.sys and rimmpx64.sys are for RICOH Card Reader - AFAIK I have the latest drivers

NEW INFO

I have uninstalled the drivers for the video card and cleaned the rest with the Driver Sweeper. After the restart, when I double clicked the file with new drivers, system crashed. After another restart, while doing the same thing, another crash. I attach the file with minidumps from those 2 crashes. Hope you will help me find the cause of them.

cluberti · Aug 26, 2010

porkshire said:
If this one caused the latest one, maybe it's because I bought a Creative external sound card on usb (Creative Sound Blaster 24-bit External USB)? It sometimes act strangly (hearing something like knocking?,I have to restart the program that uses the sound card - AIMP2,WMP11,BestPlayer - didn't have this problem in games though). Despite all, what can do about that?

Code:

0: kd> !thread
GetPointerFromAddress: unable to read from fffff80002ebf000
THREAD fffffa8009aa1b60  Cid 0ac4.0e48  Teb: 000007fffff9e000 Win32Thread: fffff900c0711820 RUNNING on processor 0
Not impersonating
GetUlongFromAddress: unable to read from fffff80002dfdb74
Owning Process            fffffa8007b0f060       Image:         explorer.exe
Attached Process          N/A            Image:         N/A
fffff78000000000: Unable to get shared data
Wait Start TickCount      3618592      
Context Switch Count      302318                 LargeStack
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address 0x000007fefd98c7d4
Stack Init fffff8800a852db0 Current fffff8800a852900
Base fffff8800a853000 Limit fffff8800a845000 Call 0
Priority 12 BasePriority 8 UnusualBoost 0 ForegroundBoost 2 IoPriority 2 PagePriority 5
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff800`00ba1c18 fffff800`02c7f46e : fffffa80`0a1dbd40 00000000`00000000 fffff800`00ba2390 fffff800`02cb4668 : nt!KeBugCheck
fffff800`00ba1c20 fffff800`02cad40d : fffff800`02e95b7c fffff800`02dcfe84 fffff800`02c17000 fffff800`00ba2b28 : nt!KiKernelCalloutExceptionHandler+0xe
fffff800`00ba1c50 fffff800`02cb4a90 : fffff800`02dd6a40 fffff800`00ba1cc8 fffff800`00ba2b28 fffff800`02c17000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`00ba1c80 fffff800`02cc19ef : fffff800`00ba2b28 fffff800`00ba2390 fffff800`00000000 fffff880`05f8e700 : nt!RtlDispatchException+0x410
fffff800`00ba2360 fffff800`02c86d82 : fffff800`00ba2b28 fffffa80`06d9d6a0 fffff800`00ba2bd0 fffffa80`0b3fa4b0 : nt!KiDispatchException+0x16f
fffff800`00ba29f0 fffff800`02c8568a : 00000000`00000018 fffff800`00ba2bd8 00000000`00000000 fffffa80`0457a000 : nt!KiExceptionDispatch+0xc2
fffff800`00ba2bd0 fffff880`049d419b : fffffa80`06d9d6a0 fffffa80`0b3fa4b0 fffffa80`06d9c1a0 fffffa80`0b3fa270 : nt!KiGeneralProtectionFault+0x10a (TrapFrame @ fffff800`00ba2bd0)
fffff800`00ba2d60 fffff880`049d02dd : 00000000`00000002 fffffa80`0b3fa270 fffffa80`06d9c1a0 fffffa80`06d9c1a0 : usbuhci!UhciPollIsochEndpoint+0x6b
fffff800`00ba2db0 fffff880`04801e8b : fffffa80`06d9c1a0 fffffa80`0b3fa270 00000000`00000000 00000000`00000060 : usbuhci!UhciPollEndpoint+0x21
fffff800`00ba2de0 fffff880`048069b1 : 00000000`00000060 00000000`00000008 fffffa80`0b3fa270 fffff880`04814fed : USBPORT!MPf_PollEndpoint+0x9b
fffff800`00ba2e10 fffff880`04812043 : fffffa80`06d9c1a0 00000000`00000060 fffffa80`0000000e 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x7c1
fffff800`00ba2e70 fffff880`04802f89 : fffffa80`06d9c050 00000000`00000000 fffffa80`06d9ca02 fffffa80`06d9ca10 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x1af
fffff800`00ba2ed0 fffff800`02c92bfc : fffff800`02e01e80 fffffa80`06d9ca10 fffffa80`06d9ca28 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff800`00ba2f00 fffff800`02c8d865 : 00000000`00000000 fffffa80`09aa1b60 00000000`00000000 fffff880`04802db0 : nt!KiRetireDpcList+0x1bc
fffff800`00ba2fb0 fffff800`02c8d67c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5 (TrapFrame @ fffff800`00ba2e70)
fffff880`0a852be0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue

0: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.4, DMIVersion 36, Size=2001]
BiosMajorRelease = 1
BiosMinorRelease = 2
FirmwareMajorRelease = 1
FirmwareMinorRelease = 2
BiosVendor = Dell Inc.
BiosVersion = A12
BiosReleaseDate = 11/19/2008
SystemManufacturer = Dell Inc.
SystemProductName = XPS M1530                       
SystemFamily =  
BaseBoardManufacturer = Dell Inc.
BaseBoardProduct =       
BaseBoardVersion =

It appears, at least from this stack, that some device on the USB bus is having an issue with isochsynchronous I/O along the bus (the USB driver is polling for registered drivers, and someone didn't respond properly or responded with garbage data). There are some issues with this when machines resume from sleep with drivers that may not be 100% quality, for lack of a better way of phrasing it, so can you remove the Creative device from the system and uninstall it's drivers and still reproduce this problem?

Also, as a precaution, I would recommend installing the very latest public USB drivers for Windows 7:
http://support.microsoft.com/kb/981214

porkshire · Aug 26, 2010

Also, as a precaution, I would recommend installing the very latest public USB drivers for Windows 7:
There is high CPU usage when a full-speed USB 2.0 audio device is connected to a high-speed hub which is connected to the root hub on a computer that is running Windows Vista, Windows Server 2008, Windows Server 2008 R2 or Windows 7

Done.

There are some issues with this when machines resume from sleep with drivers that may not be 100% quality, for lack of a better way of phrasing it, so can you remove the Creative device from the system and uninstall it's drivers and still reproduce this problem?

I have only 2 usb devices connected - a Logitech mouse and the sound card. I have the mouse for a long time and it didn't cause me any problems,. So it has to be the sound card, as I have it for 2 days. I'll try to reinstall the drivers. Maybe Creative released some shitty drivers for Windows 7 that cause the problems. As for the sleep, I don't use that function. Unless when I don't use the laptop for some time and the screen blanks and all, but I just have to move the mouse to bring it on, so I don't think that the laptop went to sleep.

As the topic has 2 pages now, I'll write again about the next crashes (I edited my previous post, but not everybody may have read it).

I have uninstalled the drivers for the video card and cleaned the rest with the Driver Sweeper. After the restart, when I double clicked the file with new drivers, system crashed. After another restart, while doing the same thing, another crash. I attach the file with minidumps from those 2 crashes. Hope you will help me find the cause of them.

cluberti · Aug 26, 2010

If you want to be 100% certain, you can enable driver verifier and hope the next dump contains better data about the problem (it should). This latest attachment doesn't contain the USB update, so I wouldn't worry about that one too much.

porkshire · Aug 26, 2010

The hotfix wasn't such a good idea. The svchost.exe processes started to take 100% of my CPU all the time. I had to uninstall it. During the restart after the uninstallation another bsod happened but it blanked only for a short while, I didn't even notice the error code and there is no new minidump. I enabled the driver verifier though. I don't know if it's because of the update or not but the system started to run really choppy and it wasn't so slow earlier

I think I will have to do another fresh install of the system. I did the last only two months ago. All this bsods and problems are really starting to get on my nerves

cluberti · Aug 26, 2010

Reinstall, but don't attach the creative device or install it's driver right away, and see if you stay clear for 24 - 48 hours. If so, add the Creative device and driver, and see if the behavior changed.

As to svchost, that's actually pretty normal after installing a hotfix (remember, this isn't a security update, it's an actual system binary code change), and should subside within 10 - 15 minutes.

reventon · Aug 27, 2010

Hi,

2 more things for you take care of

1. Intel Wifi Driver

Code:

[font=lucida console][B]netw5v64.sys[/B] [COLOR=Blue]Wed Sep 16 07:34:16 2009[/COLOR][/font]

This driver still has the same timestamp in the latest dump as it did at the start - when it was listed as a probable cause.

Try updating it again from here (run the update utility) - http://downloadcenter.intel.com/Default.aspx

2. Kaspersky
This is known to cause BSODs - and is most likely interfering with the out of date Intel Wifi Driver.

Remove ASAP -> KIS Removal -- jcgriff2.com

Considering the last few dumps - it is more than likely that the Creative Device is at fault however it will still pay to deal with the above.

Regards,
Reventon

BUGCHECK SUMMARY

Code:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug 27 08:37:19.538 2010 (GMT+12)
System Uptime: 0 days 0:01:52.520
Probably caused by : usbuhci.sys ( usbuhci!UhciPollIsochEndpoint+6b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug 27 08:34:54.311 2010 (GMT+12)
System Uptime: 0 days 0:03:07.293
Probably caused by : usbuhci.sys ( usbuhci!UhciPollIsochEndpoint+6b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Aug 26 22:03:50.555 2010 (GMT+12)
System Uptime: 0 days 15:40:50.412
Probably caused by : usbuhci.sys ( usbuhci!UhciPollIsochEndpoint+6b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  explorer.exe
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 24 05:39:30.011 2010 (GMT+12)
System Uptime: 0 days 9:57:39.130
Probably caused by : win32k.sys ( win32k+26fd7 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`00036fd7 fffff880`09810e10 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug 13 20:57:54.561 2010 (GMT+12)
System Uptime: 0 days 3:25:57.419
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+f322e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`109ab22e fffff880`03806418 fffff880`03805c80
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jul 26 00:46:19.155 2010 (GMT+12)
System Uptime: 0 days 22:28:30.462
*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys ( netw5v64+a609 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff880`08be4700 00000000`00000000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/font]

porkshire · Aug 27, 2010

1. Intel Wifi Driver

After the advice from ttran, I reinstalled the wifi driver but there was no newer version. Now as I checked, there is. I have updated it.

2. Kaspersky

Sorry to hear that Kaspersky might be the problem. I have a free subscription for it and I always liked that antivirus. Can you recommend some other , bsod free, antivirus software (best free or cheap) ? Before Kaspersky I used Avira Antivir.

As for the Creative device, I found some advices, which may help to get rid of the problem. I will check them out, if the problem still exists, I will just sell it and think about buying something else.

Thanks for all the advice!

reventon · Aug 27, 2010

porkshire said:
Can you recommend some other , bsod free, antivirus software (best free or cheap) ?

Microsoft Security Essentials -> http://www.microsoft.com/Security_Essentials/

cluberti · Aug 27, 2010

Very cool - please don't forget to post back and let us know how things are going.

porkshire · Sep 12, 2010

Hi.

Everything was fine since the last time you've helped me. I did all the things you told me to, except for removing Kaspersky. But today, while playing Starcraft 2 my laptop crashed. I attach the minidump. Any help appreciated. Thanks!

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