display stopped and recovered, then BSOD

fredcoupon

New member
Local time
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8
Windows 7 . . .
- x64
- the original installed OS on the system
- an OEM

- 3 days is the age of system (hardware)
- 3 days is the age of OS installation (never re-installed the OS)

I receive this message: "Display driver stopped responding and has recovered."

Sometime soon, I get a BSOD.

This BSOD happened when I was using Media Monkey media player, which I then uninstalled. BSOD happened two more times while I was refreshing a green-screen youtube video. The display driver error message precedes the BSOD.

Attached is the BSOD jcgriff2 folder.
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell/XPS 8300
OS
Windows 7 Home Premium 64bit
CPU
Intel Core I7-2600
Motherboard
DELL 0Y2MRG
Memory
12288 MB Type DDR3 SDRAM
Graphics Card(s)
ATI/AMD Radeon HD 6450
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL S2230MX
Screen Resolution
1920 x 1080
Hard Drives
ST31000524AS
* McAfee is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe


Microsoft Security Essentials - Free Antivirus for Windows




*
Re your stop-0x116
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps CPUID - System & hardware benchmark, monitoring, reporting
http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html
 

My Computer My Computer

Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
I uninstalled McAfee and installed MSE, but that didn't solve the problem.

I'm trying some of the tests from the link you provided. The PC is currently running the Prime95 test, and then I will try Furmark and System File Checker. I will post the results later.

Thanks for the link.
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell/XPS 8300
OS
Windows 7 Home Premium 64bit
CPU
Intel Core I7-2600
Motherboard
DELL 0Y2MRG
Memory
12288 MB Type DDR3 SDRAM
Graphics Card(s)
ATI/AMD Radeon HD 6450
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL S2230MX
Screen Resolution
1920 x 1080
Hard Drives
ST31000524AS
On behalf of JMH, you're welcome. Let us know if you need any further help or if you find the problem. :)
 

My Computer My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
After running Prime95 for over 24 hours, I encountered no errors and stopped the test. Also, System File Checker did not find any errors. How safe is the Furmark test btw? I hesitated to use it because of possible damage to the pc.

It seems that I only get the Display driver message when something from a website is loading. The most I've observed of this is when I'm watching a youtube or google video. If I continue using the Internet by loading another video or website after receiving the message, I will get the BSOD. But if I close the application and wait a few minutes before using the Internet again, then I won't get the BSOD.
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell/XPS 8300
OS
Windows 7 Home Premium 64bit
CPU
Intel Core I7-2600
Motherboard
DELL 0Y2MRG
Memory
12288 MB Type DDR3 SDRAM
Graphics Card(s)
ATI/AMD Radeon HD 6450
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL S2230MX
Screen Resolution
1920 x 1080
Hard Drives
ST31000524AS

My Computer My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
My RAM is 12 GB. You can see it right where I posted My System Specs at the bottom left of my posts.

When I first ran the Furmark Test, the temperature seems to have maxed at 69 C, because it wouldn't go above that after a while.
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell/XPS 8300
OS
Windows 7 Home Premium 64bit
CPU
Intel Core I7-2600
Motherboard
DELL 0Y2MRG
Memory
12288 MB Type DDR3 SDRAM
Graphics Card(s)
ATI/AMD Radeon HD 6450
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL S2230MX
Screen Resolution
1920 x 1080
Hard Drives
ST31000524AS
That is a good temperature. Did you see any artifacts or strange colors on the screen when FurMark ran?
 

My Computer My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
None.

It seems that BSOD occurs even if I'm not trying to load a site after getting the Display driver message. Immediately after the message, as long as I'm trying to use a software that requires the use of the display adapter, like playing a video on Windows Media Player, BSOD occurs.
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell/XPS 8300
OS
Windows 7 Home Premium 64bit
CPU
Intel Core I7-2600
Motherboard
DELL 0Y2MRG
Memory
12288 MB Type DDR3 SDRAM
Graphics Card(s)
ATI/AMD Radeon HD 6450
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL S2230MX
Screen Resolution
1920 x 1080
Hard Drives
ST31000524AS
Have you tried various drivers? What about the system file check?

A 0x116 BugCheck can be DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.



Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
 

My Computer My Computer

Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
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