Getting your Nikon Coolscan to work on W7 x64  

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  1. Posts : 3
    windows 7
       #591

    spoolin01 said:
    Is that the latest firmware for that model? I've just started using several 8000 ED models with Windows 7 and saw the warning that they needed the latest firmware (1.11) to work with Win7 x64. When I first started acquiring these, a couple worked on Win7 with FW 1.05 (AMD cpu with VIA PCI firewire card). Then I changed PCs (AMD to Intel) and firewire card busses (PCI to PCIe), and the ones with 1.05 stopped working (got the "unrecognized film carrier" error message). I haven't sorted this all out, but when I did the FW upgrade on one of the machines, it started working OK again. I also have the situation where using one firewire card, the scanner works OK, using another it is recognized but does not work - looks like the symptoms you see).

    I'd recommend starting over with Nikon Scan on a Windows XP machine (or maybe Vista) with a PCI firewire card (might have to try more than one chip maker), since those were the last supported configurations. Then you can troubleshoot your Windows 7 knowing the scanner (and FW card) work OK. At this point I'd suspect that virtually every component might make a difference when used in some combinations: motherboard, CPU, firewire bus (PCI vs PCIe), firewire card chip (VIA vs TI), Nikon firmware, and drivers for all of those.

    I'm far from expert in understanding what goes on here, but my impression so far is that it will be easier to fit the PC hardware components to the scanner than it will be to "tune" the scanner to work with any particular set of PC hardware.

    You could also try VueScan as they claim to provide their own drivers.
    I just installed Nikon Scan via the "Getting Nikon Coolscan LS-40, etc to work with w7" it worked 2 weeks ago, then I guess my firewire card wasn't played in correctly and it stopped working. Now it's perfectly lodged in there and tied up, but my scanner is still "recognized" but won't recognize the film adapter/carrier and accept film. Actually now that I think of it I batch-scanned something and when I come back I guess I didn't see the preview images? So I restarted Nikon Scan and all of a sudden it's greyed out, I can't click any functions or click preview/scan. Do you think the issue is my scanner not recognizing the film adapter/carrier? how would it stop working in a matter of an hour and it's fully recognized by my computer via device manager. I'm so confused!
      My Computer


  2. Posts : 14
    Windows 7 Pro x64
       #592

    I don't have sufficient insight into either the scanner or PC side of this to know what is going on, other than that my brief experience with several of the 8000 ED models suggests the they are very hardware-finicky, due to the drivers no doubt. A simple test might be to uninstall the drivers and software, and try over. The more certain approach to diagnosing whether it's a hardware problem with your scanner, or a system configuration issue, would be to go back to a supported configuration - XP or Vista, and even an originally recommended firewire card.

    With the 8000ED, I get an error message that the film holder is not recognized.
      My Computer


  3. Posts : 3
    windows 7
       #593

    spoolin01 said:
    I don't have sufficient insight into either the scanner or PC side of this to know what is going on, other than that my brief experience with several of the 8000 ED models suggests the they are very hardware-finicky, due to the drivers no doubt. A simple test might be to uninstall the drivers and software, and try over. The more certain approach to diagnosing whether it's a hardware problem with your scanner, or a system configuration issue, would be to go back to a supported configuration - XP or Vista, and even an originally recommended firewire card.

    With the 8000ED, I get an error message that the film holder is not recognized.
    Thank you! I think you're right, before getting any repairs i'll try getting a better firewire card/proper XP setup even though it worked with the initial setup there could be a lot of factors rather than simply saying its the scanner itself.
      My Computer


  4. Posts : 7,681
    Windows 10 Pro
    Thread Starter
       #594

    Hi,

    The first thing you should do is make sure the scanner has the latest firmware for the machine. It's also mentioned in the guide. Nikon seems to have moved things around so you'll have to search to find if there is one for the 8000ED. I know the 4000ED because I used it for my 4000ED.

    Outside of that, not sure why the scanner doesn't recognize the filmstrip as it should. I've never had any issues when I was running my 4000ED under Windows 7 using the posted guide.

    Anyway let us know if you solved the issue.

    Thanks.
      My Computer


  5. Posts : 5
    WIN 7 64-BIT
       #595

    Trying to get my Coolscan 4000 ED to work on win7 64-bit. The instructions by sygnus21 seem straight-forward, but when I try to install the downloaded "nikon scan 4.0.3" it says "can't install on this operating system. How can I get it to install so I can complete the procedures you suggested?
    GORDON
      My Computer


  6. Posts : 7,681
    Windows 10 Pro
    Thread Starter
       #596

    Hi Gordon,

    I don't know why the driver isn't installing and can't check it as I no longer use Windows 7 nor the scanner. As far as I know nothing has changed with the driver and it should install. My only other guess would be if the scanner hasn't been firmware updated as stated in the instructions.

    Regardless I no longer use the scanner and only maintain this thread for instruction clarity.

    Peace.

    EDIT: I just updated the Nikon Scan 4.0.3 Link since Nikon seems to be moving files around. And YES, the scan software should be the "Vista 32-bit" file.

    Let me know.
    Last edited by sygnus21; 14 Jan 2018 at 16:59. Reason: Added EDIT comment.
      My Computer


  7. Posts : 5
    WIN 7 64-BIT
       #597

    OK, I understand. I tried again, and checked to make sure the firmware was updated...but when I ran the firmware upodater is says "No Nikon 4000 scanner connected." So it seems it's a vicious circle -- can't run the scanner on my win7 64bit PC, and can't do the fix needed until it's running... weird.

    Gordon
      My Computer


  8. Posts : 7,681
    Windows 10 Pro
    Thread Starter
       #598

    Make sure the FireWire card is working, as well as the cable. And did you download the scanners driver listed in the instructions?
      My Computer


  9. Posts : 7,681
    Windows 10 Pro
    Thread Starter
       #599

    FireWire Card (IEEE 1394)


    OK folks...

    I've been asked numerous times about running under Windows 8 & 10 and really didn't have an answer until now. So the first thing I had to do was purchase a FireWire (IEEE 1394) card since the Nikon Super Coolscan LS 4000ED requires one and my PC didn't have one. No problem - this ShineStar card works like a champ, and it has a VIA chipset (which works best with older 1394 devices)...

    Getting your Nikon Coolscan to work on W7 x64-firewire-card.jpg

    Device Manager....

    Getting your Nikon Coolscan to work on W7 x64-scanners-inf-driver-installed.jpg

    After that, following my procedures up to step 6, I had to temporarily disable Windows' Driver Signature Enforcement policy before proceeding to steps 7-9. Not doing so won't allow the scanners.inf file (driver) to install and the scanner won't work.

    Once the Driver Signature Enforcement policy is disabled and the machine restarts, proceed with steps 7-9. That it. Works like a champ...

    Getting your Nikon Coolscan to work on W7 x64-nikon-scan-software.jpg

    Some basic scans using a color negative, B&W negative, and a color slide...

    Getting your Nikon Coolscan to work on W7 x64-color-neg-scan-ls4000ed.jpg

    Getting your Nikon Coolscan to work on W7 x64-b-w-neg-scan-ls4000ed.jpg

    Getting your Nikon Coolscan to work on W7 x64-slide-scan-ls4000ed.jpg

    These are test images to show the scanner works. They've not been cleaned or tweaked photo posting value :)

    Questions/suggestions?
    Last edited by sygnus21; 10 Apr 2019 at 19:35. Reason: added link
      My Computer


  10. Posts : 2
    Windows 7 Ultimate x64
       #600

    Dear sygnus21,

    During dowloading process of ns403en_vista in particular on the drivers page, do I need to select or deselect drivers? I have Nikon Coolscan 8000ED

    Many thanks,
    Alexander
      My Computer


 
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