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Windows 7: Windows7 PhotoshopCS4 Intuos4 problem...

05 Jan 2010   #1

Windows 7 64bit
Windows7 PhotoshopCS4 Intuos4 problem...

I recently had a computer meltdown and had to replace a lot of things so it has been hard to figure out where to start troubleshooting as everything changed at once...

When I use the Intuos4 with pressure sensitive programs (Photoshop and Painter, for me) the tablet's mouse-space is not configured to the screen correctly.

In general the Intuos4 works fine so far, the four corners of the tablet's usable surface conforming to the four corners of my display screen.

But in Photoshop and Painter the top left corner of the tablet's space is locked to the top left corner of the screen, but the space does not conform from there; the space ends short of the bottom edge and a little bit long on the right side. What I mean is that the cursor stops short of the bottom (the pen is at the bottom edge of the tablet, the mouse is 2 inches off the bottom of the screen) and also can go off the right edge of the screen (a quarter of an inch from the right edge of the tablet).

I tried uninstalling (reboot) reinstalling (reboot) the WACOM driver (6.1.2-5). I tried deleting Photoshop's preference files (I think that's what they're called -- you hold shift+ctrl+alt during PS startup). None of that worked.

Any other suggestions?

I'm on an HP HDX18, running Windows 7 64bit and trying to make Photoshop CS4 and Painter 9 work...


EDIT: I'm starting to notice some other areas where this mis-mapping is taking place -- when the computer is starting up it has the same problem, until it has run through its entire set up procedure. Then, almost as a last thought, it finally maps the tablet correctly to the screen.

I spent over an hour yesterday on the phone with a very helpful WACOM tech who ran me through some troublshooting and in the end he thought it was a WINTAB issue, but that is far beyond my skill set and not something I can address on my own...

My System SpecsSystem Spec
05 Jan 2010   #2

Windows 7 ultimate 64 bit / XP Home sp3

I'm Not familiar with the Intous4 but if you'll scroll dpwn the page you'll see other threads on it. As well as usuing the search function. I know their has been a lot discussed on this item. Fabe
My System SpecsSystem Spec
05 Jan 2010   #3

Windows 7 64bit

Yeah, I took a look at a lot of the Intuos4 threads, but none of them are about this experience I'm having.

Which is a total bummer -- I'd much rather be having a mundane, already solved problem than an exotic, nobody knows what I'm talking about one off problem.
My System SpecsSystem Spec

05 Jan 2010   #4

Windows 7 64bit

Okay, my problem is solved.

Someone over at the Adobe forums suggested that I download freeware called CCleaner and run that between uninstalling and reinstalling the WACOM driver.

Absolutely did the trick, now my tablet is mapping correctly in Photoshop and Painter.

CCleaner - Home
My System SpecsSystem Spec
06 Jan 2010   #5

Windows 7 ultimate 64 bit / XP Home sp3

Greart glad to hear it is fixed. Now FYI whenever you have a solution to your problem, it;s good to list how you went about it( for others to benifit) then clcick the red triangel and just write resolved. this way it will appear with a green check mark so others can immediately see a thread that might posibly contian a fix for them. thanks. Fabe
My System SpecsSystem Spec
06 Jan 2010   #6

Windows 7 64bit

Got it, and thanks for the info. Will do.
My System SpecsSystem Spec

 Windows7 PhotoshopCS4 Intuos4 problem...

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