Problem with shortcuts and shutting down

[arosegirl7]

I am new to Windows 7. My main complaint is with the icons on the desktop. When I click on one it takes about 30 seconds to open, XP opened immediately.

My second problem is when I am working in Paint Shop Pro it will tell me
Windows is having a problem and is shutting down. I can't save my work and
lose everything.

Any help out there for my problems.
Many thanks!

 

[Mike Connor]

Neither of those things are normal for Win 7. The icons should open programs more or less immediately, and if windows shuts down like that there is a problem with the software.

A lot more information is needed to diagnose such problems.

You can use this;

Speccy - System Information - Free Download

<http://www.piriform.com/speccy>

to find out more about your system.

Download and install it. Fill out the "My System Specs" ( Lower left of your post viewing window ), using the information you get from "speccy". Then we have some basis for diagnostics.

Regards....Mike Connor

 

[whs]

It would help if we knew your hardware specs.

 

[arosegirl7]

I checked and it is $24.95 to download it.
I have a Dell Studio XPS 8100 a 64 bit OS, Intel core(T)i5 CPU
[email protected] 320 GHz, 6.00 GB RAM

Do you need any more info to help me?
Thank you!

 

[Mike Connor]

I checked and it is $24.95 to download it.
I have a Dell Studio XPS 8100 a 64 bit OS, Intel core(T)i5 CPU
[email protected] 320 GHz, 6.00 GB RAM

Do you need any more info to help me?
Thank you!

Speccy is free.

From the same people who make CCleaner, Piriform.

Piriform - Products

<http://www.piriform.com/products>

Quite a lot of info is required in order to carry out sensible diagnostics. Without the info it's quite impossible to offer any useful advice on various problems.

Regards....Mike Connor

 

[Dwarf]

Do you have this problem with all shortcuts on the desktop?

As regards Paint Shop Pro, this could well be an issue with the program that requires an update from the vendor.

 

[arosegirl7]

Yes, all shortcuts. I'll try Speccy again. Thanks

 

[arosegirl7]

This is what Speccy says:
OS Windows 7 Home Premium 64 bit
CPU Intel core i5 650 @3.20GHz 21 C
Ram 6.0GB Dual-channel DDR3 @ 665MHZ (9-9-9-24)
Motherboard Dell Inc. OG3HR7 (CPU 1)
Graphics DellST2310 @ 1920x1080 ATI Radeon HD 5450
Hard Drives 977GB Seagate ST31000528AS (RAID) 31 C
Optical Drives PLDS DVD+RW DH-16ABS
Audio Realtek High Definition Audio

Thanks again!

 

[EzioAuditore]

Well, it may or may not help but won't hurt to try. Do a full scan with Malwarebytes
Also, what antivirus program your using and what're your startup items? (Win key+R, msconfig>startup tab)

 

[arosegirl7]

I use Norton. I have Malwarebytes, and Superantispyware I will do a scan. Don't know about the startup items.

 

[whs]

It may be an indexing problem. Type index into start search and go to indexing options. The follow the steps on the picture.

 

[1Bowtie]

Did you clean install Win 7 or upgrade because your comp has plenty of power to run Win 7 smoothly, sounds like you have a background conflict that is causing the slow down, could be between Norton and PS, just some things to check

 

[EzioAuditore]

About startup items, type 'msconfig' in start menu search and select the first option and go to the startup tab and post the items.
Personally, I'd not install Norton. I've seen many cases of slow downs caused by it. However, the choice is yours.
As a side note, temporarily exit Norton, by right clicking the norton icon and selecting exit or similar option (I may be wrong as I've never used it) and then try opening any item.

 

[arosegirl7]

I completed the scan and nothing was found.
How do I check the startup items?

 

[Mike Connor]

Try this;

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

<http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US>

and see if that solves the problem. You can always re-install it later if you really want to, but I wouldn't!

Regards....Mike Connor

 

[JeffO]

I have seen similar behavior on any computer with a shortcut pointing to something that isn't there - or is there but pointing to a slower ROM disc. This happens to me every time I access my "Games" shortcut folder. One of the game shortcuts ties to see where it is pointed.
Unfortunately, Microsoft programmed Windows for all shortcuts to be active. And there's nothing more active than your Desktop.
Here's a really quick and simple thing to try, before wasting hours of time (and maybe money) on other things... Move all your desktop items off the desktop into a folder instead. You can even leave the folder on the Desktop. See if the 30-sec wait follows the folder. If it does, it's one of those icons. Then to find out which one(s), start moving them back to the Desktop one at a time.

 

[whs]

I completed the scan and nothing was found.
How do I check the startup items?

Just disable them temporarily in msconfig > Startup button and reboot.

 

[EzioAuditore]

I posted the method above. Isn't it clear to you? And have you tried temporarily disabling Norton?

 

[Mike Connor]

You might also like to use this;

Belarc Advisor - Free Personal PC Audit

<http://www.belarc.com/free_download.html>

it will scan your machine and tell you what is installed where etc. Also if you have all relevant security updates, and a lot of other info.


It is completely free.

Regards....Mike Connor

 

[arosegirl7]

I don't understand why having Norton would take my icons take so long to work.
And no, it wasn't clear to me.