cant use DVD & CD Rom drives

[baailey]

I recently had Windows 7 installed and now I can not use the DVD or CD drives. I have checked and the drives are installed and ok. I am using 32 bit. Also, I have NOD32 and Ariva anti virus plus Malware.
Baailey

 

[Mike Connor]

You need to post your system specs if you want advice relevant to your system.

When you say you have checked that the drives are installed, how many drives do you have, and how did you check?

Regards....Mike Connor

 

[baailey]

Can't use DVD and CD Rom drives

I went to Device Properties and it said both are working properly
Baailey

 

[Mike Connor]

I went to Device Properties and it said both are working properly
Baailey

What happens when you try to use them?

Regards....Mike Connor

 

[baailey]

Thank Mike, but nothing happens
Baailey

 

[Mike Connor]

Thank Mike, but nothing happens
Baailey

When you press the button to open a drive, does it open?

Regards....Mike Connor

 

[baailey]

Yes
Baailey

 

[Mike Connor]

Yes
Baailey

When you place a disc in the drive drawer and close it, does it spin up?

Have you tried viewing the contents of a disc using Windows explorer?

Regards....Mike Connor

 

[baailey]

I get the same results for DVD and CDs. Also with Explorer.
Drawers open, insert DVR or CD, drawers close and nothing spins
Baailey

 

[Mike Connor]

I get the same results for DVD and CDs. Also with Explorer.
Drawers open, insert DVR or CD, drawers close and nothing spins
Baailey

That is more or less impossible if device manager says that the drives are working properly. It is possible, but extremely unlikely that the drive motors in both drives have failed.

You say this problem only occurred after Windows 7 was installed?

You have used these drives before with another operating system installed?

Regards....Mike Connor

 

[baailey]

Yes, after 7 and service pk 1 was installed.
Baailey

 

[Mike Connor]

Yes, after 7 and service pk 1 was installed.
Baailey

Windows 7 or a service pack have no effect at all on drive motors, and according to your device manager the drives are correctly installed and working.

When you click on the drives in Windows explorer, what message do you get?

Have you recently changed any BIOS settings?

Regards....Mike Connor

 

[DocBrown]

Here is a tip that has worked 90% in the past.

Uninstall the optical drives in Device Manager.
Power down the computer to OFF. Disconnect the optical drives power & data cables.
Power ON the computer for a full cycle, check to see that NO optical drives are shown in Device Manager. Power down the computer to OFF. Re-connect the power & data cables to the optical drives. Power ON the computer, making sure it is connected to the Internet so win7 Updates can check for the most current drivers. Then let's see if they work.