Word wont start, re-installed, still does not

[skt]

Word wont start, re-installed, still does not work

The Microsoft office word on my system has stopped working.

This is the message that pops up.

If I press yes, it just crashes. If I press no it does the same.

The other office programs are working fine. So I uninstalled, cleaned registry with CCleaner, restarted, installed it again but it is still showing the same message.

I would greatly appreciate any help.

 

[Irene]

Hello skt, welcome to the forum.

Which version of Word (Office) are you using?

 

[seavixen32]

You might want to run a full anti-virus scan in Safe Mode.

 

[skt]

Thanks Irene!
I am using Office 2010, 64Bit.

Seavixen32: thanks, will try that.
But I think it's could be a registry related issue .

 

[Irene]

Let's begin by performing an Office Repair. Please read through the tutorial before you start:
http://www.sevenforums.com/tutorials/110909-office-2010-perform-repairs.html

 

[skt]

Thanks Irene.
I have already tried repairing before uninstalling and reinstalling . I used the first method from your link. But somehow it didn't work.

 

[seavixen32]

Thanks Irene!
I am using Office 2010, 64Bit.

Seavixen32: thanks, will try that.
But I think it's could be a registry related issue .

On the basis that the registry could be the problem, uninstall Office then open regedit.

Backup the registry then navigate to this key:

HKEY_Local_Machine\Software\Microsoft\Office

Delete this key, which should remove the hive for Microsoft Office.

Close regedit and restart your computer then re-install Office.

 

[LiquidSnak]

I would recommend, if you don't want to or don't feel comfortable with fooling around in your registry, trying a full uninstall using Revo Uninstaller Pro - Uninstall Software, Remove Programs easily free version and then attempting a reinstall.

 

[skt]

Thanks Seavixen32 and LiquidSnak.

Will try them soon. Will let you know those methods work.

 

[skt]

The Word Error is still there

Hi

I tried both Revo Uninstaller Pro and deleted the Office registry from (HKEY_Local_Machine\Software\Microsoft\Office) and the reinstalled Office again. And still it's giving the same error for Word

Excel and Powerpoint are working fine like it did before.

Any other solution?

 

[JDobbsy1987]

Hi SKT,

This is not a fix but does it work if you open Word in safe mode (When i say safe maode i don't mean the computer but the actual software {word})

In the start menu search field type WINWORD /SAFE and press enter


Does it open that way without crashing?

Regards,
JDobbsy1987

 

[skt]

Thanks JDobbsy! Yes it's opening.

When I follow your instructions, it's giving the same error message like in my last post.
If I say yes it's opening without crashing. In the safe mode it seems to be able to open word files. But printing preferences are greyed out.

Still it is not opening in normal mode.

 

[JDobbsy1987]

can you try opening using /a

e.g.
winword /a

Does it open then?

Regards,
JDobbsy1987

 

[skt]

Yes winword /a is working.
I remember it didn't work earlier!
What does it mean?

But still can't launch it normally.
Now what should I do?

 

[JDobbsy1987]

Check your add-ons, what have you got active?

Click the orb in the top left >> then click 'Word Options'


Now click add-ons


What have you got active?

 

[skt]

Thank you JDobbsy for all your help and that too with the screenshots!

Nothing seems to active!
Here is what I see:

 

[JDobbsy1987]

Do you have any disabled items?

Click the drop down box where it says 'Manage' at the bottom and select 'Disabled Items' then click 'Go'

Does it show anything disabled?

Regards,
JDobbsy1987

 

[skt]

It's saying nothing is disabled.

 

[JDobbsy1987]

OK, lets try this.

Rename or Delete the 'Normal.dotm' file

To do this:
1.) Go to "C:\Users\<UserName>\AppData\Roaming\Microsoft\Templates"
2.) Rename or delete the 'Normal.dotm' file.
3.) Start Word (normal mode) and the file you just deleted/renamed will be re-created.

Does it work now?

Regards,
JDobbsy1987

 

[afitzroy]

See if you can open Word in safe mode.

Click Start
Click Run
type: winword.exe /a