Media Player Crashes with Stop 124

[jsquareg]

I am running the RC under a dual boot with XP configuration.

When I try to run Libraries/Videos/Sample Videos/Wildlife.wmv, Windows Media Player, the one provided with the RC, crashes with a BC 124 error. The same thing happens with any .wmv file I try to run so I don't think it is problem with that particular file.

My video adapter, according to the Device Manager, is a Radeon X1300 with the Microsoft provided driver. Driver Update produced to better driver.

Has anyone else experienced this problem? Can anyone help me out here?

Thank you very much.

I am attaching the minidump file that the crash produced.

Event Viewer shows the following error around the time of the crash:

"The Ati External Event Utility service failed to star due to the following error:

The system cannot find the file specified."

I've no idea whether or not that error has anything to do with it.



Additional points --

1.I have thought about installing a Nvidia video adapter but can find no way to disable the onboard adapter either in BIOS or by a jumper on the MB which is an MSI K9VBM-V.

2.Just to check that I had not installed something that causes this crash, I reinstalled the RC and immediately tried to play a .wmv file. Same crash.

3.This problem is very repeatable. All I have to do is open any .wmv file and it runs for a fraction of a second and then crashes.

4.Media Player will play any music file as wll as movie from a CD.
Here is some additional information:

 

[Orbital Shark]

Have you tried Shark007.net - Windows 7 Codecs codec pack. It's one of the best for Windows 7 and may solve the issue.

Hope it helps




Jeff

 

[jsquareg]

Have you tried Shark007.net - Windows 7 Codecs codec pack. It's one of the best for Windows 7 and may solve the issue.

Hope it helps




Jeff

Thanks, Jeff.

I am downloading right now and will give it a try with my fingers crossed.

 

[jsquareg]

I am running the RC under a dual boot with XP configuration.

When I try to run Libraries/Videos/Sample Videos/Wildlife.wmv, Windows Media Player, the one provided with the RC, crashes with a BC 124 error. The same thing happens with any .wmv file I try to run so I don't think it is problem with that particular file.

My video adapter, according to the Device Manager, is a Radeon X1300 with the Microsoft provided driver. Driver Update produced to better driver.

Has anyone else experienced this problem? Can anyone help me out here?

Thank you very much.

I did as you suggested and installed the Shark Codec but the same thing still happens. Any time I try to use Media Player to play a .wmv file, it starts the video and quickly generates what sounds like a 60Hz hum then I get the blue screen showing a BC stop code.

Have you other suggestions?

Thanks again.

 

[zigzag3143]

WMP

I did as you suggested and installed the Shark Codec but the same thing still happens. Any time I try to use Media Player to play a .wmv file, it starts the video and quickly generates what sounds like a 60Hz hum then I get the blue screen showing a BC stop code.

Have you other suggestions?

Thanks again.

Hi

We would be able to help you more if you filled in the syste specs so we would know abt your hardware. There is one solution for sure. A clean install of win 7

Hope this helps

Ken

 

[jsquareg]

Hi

We would be able to help you more if you filled in the syste specs so we would know abt your hardware. There is one solution for sure. A clean install of win 7

Hope this helps

Ken

Thank you, Ken

That 'one solution for sure' did not solve the problem. Immediately after completing the new installation, I tried to run the sample video file from the library and once again got the blue screen BC 124 stop.

Here are the specs of the machine that I believe are applicable to the problem.

Mother Board
Micro-Star LTD MS-7253 1.0 with a Phoenix BIOS (latest version)

Memory
1024 Megabytes

Processor
2.5G AMD Althon

Display
Radeon X1300 Series Adapter

Multmedia
BelArc Advisor reports it simply to be a High Definition Audio Device

I hope the above can help someone give a solution to this vexing thing. I have pretty well wrung out W7 on this machine except for installing Excel and Word and have had no game ending problems except for the Media Player crashes.

Thanks again.

 

[usasma]

Can you view Wildlife.wmv in the XP OS? Does it crash also?

If not, then there's a bunch of things that could be causing this -
- Hardware problems
- Compatibility problems
- Drivers problems

When you're in the XP OS, run this free tool to see if it points anything out: http://www.microsoft.com/windows/windows-7/upgrade-advisor.aspx

 

[jsquareg]

Can you view Wildlife.wmv in the XP OS? Does it crash also?

If not, then there's a bunch of things that could be causing this -
- Hardware problems
- Compatibility problems
- Drivers problems

When you're in the XP OS, run this free tool to see if it points anything out: Windows 7 Upgrade Advisor

Thank you.

I can view Wildlife.wmv in XP just fine.

I ran the upgrade advisor you suggested and it found no problems. I think that it was the beta version of the one that I ran from the RC download.

Interestingly, I looked in BIOS to see if there was a way to disable the onboard graphics adapter thinking I would disable it and plug in another card but could find no way to do that. Strange, huh?

 

[zigzag3143]

WMP crashes

Thank you.

I can view Wildlife.wmv in XP just fine.

I ran the upgrade advisor you suggested and it found no problems. I think that it was the beta version of the one that I ran from the RC download.

Interestingly, I looked in BIOS to see if there was a way to disable the onboard graphics adapter thinking I would disable it and plug in another card but could find no way to do that. Strange, huh?

May not be all that weird some mobo's dont even show vga w/o the vid card on so you wouldn't hae a way to turn it back on.

Ken

 

[jsquareg]

May not be all that weird some mobo's dont even show vga w/o the vid card on so you wouldn't hae a way to turn it back on.

Ken

Here is some additional info:

I am attaching the minidump file that the crash produced.

Event Viewer shows the following error around the time of the crash:

"The Ati External Event Utility service failed to star due to the following error:

The system cannot find the file specified."

I've no idea whether or not that error has anything to do with it.



Additional points --

1.I have thought about installing a Nvidia video adapter but can find no way to disable the onboard adapter either in BIOS or by a jumper on the MB which is an MSI K9VBM-V.

2.Just to check that I had not installed something that causes this crash, I reinstalled the RC and immediately tried to play a .wmv file. Same crash.

3.This problem is very repeatable. All I have to do is open any .wmv file and it runs for a fraction of a second and then crashes.

4.Media Player will play any music file as well as movies from a CD or recorded movies from TV.

 

[jsquareg]

Here is some additional info:

I am attaching the minidump file that the crash produced.

Event Viewer shows the following error around the time of the crash:

"The Ati External Event Utility service failed to star due to the following error:

The system cannot find the file specified."

I've no idea whether or not that error has anything to do with it.



Additional points --

1.I have thought about installing a Nvidia video adapter but can find no way to disable the onboard adapter either in BIOS or by a jumper on the MB which is an MSI K9VBM-V.

2.Just to check that I had not installed something that causes this crash, I reinstalled the RC and immediately tried to play a .wmv file. Same crash.

3.This problem is very repeatable. All I have to do is open any .wmv file and it runs for a fraction of a second and then crashes.

4.Media Player will play any music file as well as movies from a CD or recorded movies from TV.

I could have sworn I attached the minidump file. Will try again.

I just googled the k9vgm and the link shown for it at MSI and got a page cannot be displayed message. Makes me wonder!

Think I will run over to Best Buy and pick up a nvidia card and try it.

Let me take this chance to tell you how much I appreciate your help in this.

 

[usasma]

The error appears to come from your PCIe bus. This most likely includes your video card, so trying another one is probably the most important thing.

You've specified 2 different motherboards in your posts. Which one is it? I've tried to locate info on the MSI K9VBM-V and can't find anything.

This is essential so that we can figure out the BIOS settings to disable your onboard video, and to see what else connects to the PCIe bus (for troubleshooting).

Here's a brief summary of the BSOD:

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000004, PCI Express Error
Arg2: 84e39024, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000
Arg4: 00000000

 

[jsquareg]

The error appears to come from your PCIe bus. This most likely includes your video card, so trying another one is probably the most important thing.

You've specified 2 different motherboards in your posts. Which one is it? I've tried to locate info on the MSI K9VBM-V and can't find anything.

This is essential so that we can figure out the BIOS settings to disable your onboard video, and to see what else connects to the PCIe bus (for troubleshooting).

Here's a brief summary of the BSOD:

Thanks again. Sorry for the multiple MB #'s. The correct one is K9VGM-V.

Will put the new GeForce 8400 GS in today and will report back.