Solved BSOD ks.sys after failure to install SP1

[houldsworth1]

He there,

I have a Windows 7 64-bit machine. I recently tried to install Service Pack 1 and it failed with a BSOD. I was able to get the machine back by booting in safe mode and allowing it to undo. I tried this several times - going all the way to removing everything and running with no services started. Each time the same result.

Now I have started getting the BSOD even when I am not installing the SP - e.g. I was just using the machine earlier and it crashed.

The machine is an Acer Aspire AMD II X2 215, 4gb of RAM.
Windws 7 Home Premium was pre-installed with the machine.

I have attached the logs as requested.

I would really appreciate the help of the gurus here since I would rather not have to reinstall from scratch.

Thanks!

 

[JMH]

He there,

I have a Windows 7 64-bit machine. I recently tried to install Service Pack 1 and it failed with a BSOD. I was able to get the machine back by booting in safe mode and allowing it to undo. I tried this several times - going all the way to removing everything and running with no services started. Each time the same result.

Now I have started getting the BSOD even when I am not installing the SP - e.g. I was just using the machine earlier and it crashed.

The machine is an Acer Aspire AMD II X2 215, 4gb of RAM.
Windws 7 Home Premium was pre-installed with the machine.

I have attached the logs as requested.

I would really appreciate the help of the gurus here since I would rather not have to reinstall from scratch.

Thanks!

Hi houldsworth1 and welcome

It seems to be a conflict between KS.sys (a windows OS driver) and is Related to WD Smartware. ( Note: Located in \%Program Files%\Western Digital\WD Smartware\Front Parlor\WDFME\)

I would first remove the WD software to test and if it still BSOD's I would do a repair install from the original Win 7 DVD to repair the KS.sys

Let us know if you require further assistance with this.

 

[houldsworth1]

Thank you so much for the quick response! I will give this a shot and see if that works.

Assuming that does work - do you think that my chances of getting SP1 installed are higher too? I feel as though I have to do that or I am going to end up falling behind with security updates.

Thanks again!

 

[houldsworth1]

Interestingly I found another post that talks about problems with a Logitech web cam and WD Smartware causing BSOD. I have both of those so if removing the WD Smartware doesn't work I will also try the webcam driver.

 

[JMH]

Thanks for reporting back....
Once this "problem" is sorted out you should be ready to go ahead with SP1.
Please keep us posted.

 

[houldsworth1]

Thanks for reporting back....
Once this "problem" is sorted out you should be ready to go ahead with SP1.
Please keep us posted.

Update. After uninstalling WD Smartware SP1 installed without any issue.

Thank you so much - I was expecting to spend a chunk of the weekend reinstalling windows 7 and getting all of my software back in place. Not to mention that my cloud backup would start again from scratch (last time it took 3 weeks to complete the first backup).

You guys ROCK!

P.S. How did you spot that it was WD Smartware that was causing the problem? I would love to know for the future...