Ocassionsal Video and Audio Stutter

[AKM87]

Hey guys,

I've recently purchased a new PC (stats to the left) and it's giving me some problems when playing video and games. It's a stutter and is usually rather random. I can play WoW just fine and experience a slight server stutter when performing some data fetching tasks, which I have experienced across 3 PCs to date. For example, a search of the Auction House database, which causes the game graphics to stutter.

I get something similar when playing Team fortress two. If I switch from TF2 (played over the internet to say, firefox for example, and then switch back, I get a loop whilst the game updates to what has been going on since I switched. For example, The audio "three minutes remaining" may go "Thr-e-e-e-e-e-e minutes remaining".

Now, I find this permissible, but it seems to be happening when I play video from my HDD and randomly in TF2. Seemingly at random whilst watching a movie, it'll occur. I can't put my finger on it as it'll happen whilst I'm doing anything - or even nothing other than watching the film itself. So, for example earlier "bad" turned into "b-a-a-a-a-a-a-d". The video acts accordingly.

I've run benchmarks and tests on the CPU, GPU and RAM, and all have a 100% success rate. My codecs and drivers are all up to date.

Does anyone have any idea of what can cause this?

Thank you.

 

[UKMedia]

Hi

Your specs shouldn't be the bottleneck, so I would suspect either a DX or Codec issue.

Try running DXDiag and see if that identifies any issues?

Then try this to change the Codec used as prefferred with this utility:

Download Details - Microsoft Download Center - Windows XP Video Decoder Checkup Utility

Also have you tried a defrag and have you run a HDD check using the manufactures utility?

Regards
UKMedia

 

[AKM87]

Microsoft DTV-DVD Video Decoder, msmpeg2vdec.dll, 6.1.7140.0 - not compatible with MP10? We reccommend against using this decoder as the preferred decoder.

When I was downloading I think I read that this was to check for Windows Media Player compatibility? I don't usually use WMP, but instead use VLC. I was using DivX player but I removed it as the slide bar was unresponsive when watching media.

There doesn't seem to be a manufacturers (ozc) utility for my SSD. The games are on the SSD along with the operating system. The movies are on my HDD. I HAVE run a diagnostic on both of them, although I forget the program name... it said that both were healthy.

 

[UKMedia]

Microsoft DTV-DVD Video Decoder, msmpeg2vdec.dll, 6.1.7140.0 - not compatible with MP10? We reccommend against using this decoder as the preferred decoder.

When I was downloading I think I read that this was to check for Windows Media Player compatibility? I don't usually use WMP, but instead use VLC. I was using DivX player but I removed it as the slide bar was unresponsive when watching media.

There doesn't seem to be a manufacturers (ozc) utility for my SSD. The games are on the SSD along with the operating system. The movies are on my HDD. I HAVE run a diagnostic on both of them, although I forget the program name... it said that both were healthy.

Were there any other codecs listed by the decoder utility?

Regards
UKMedia

 

[AKM87]

Nope, that was the only 1.

 

[AKM87]

Additional information: Now that I think of it, it's never happened whilst playing web video in my browser.

 

[UKMedia]

Microsoft DTV-DVD Video Decoder, msmpeg2vdec.dll, 6.1.7140.0 - not compatible with MP10? We reccommend against using this decoder as the preferred decoder.

When I was downloading I think I read that this was to check for Windows Media Player compatibility? I don't usually use WMP, but instead use VLC. I was using DivX player but I removed it as the slide bar was unresponsive when watching media.

There doesn't seem to be a manufacturers (ozc) utility for my SSD. The games are on the SSD along with the operating system. The movies are on my HDD. I HAVE run a diagnostic on both of them, although I forget the program name... it said that both were healthy.

Did you run DXDiag? Can you attach the output file?

You could also try this tutorial:

http://www.sevenforums.com/tutorials/104382-video-encoding-x264-megui.html

Regards
UKMedia

 

[AKM87]

Yes I ran the application and have attached a screenshot of the resulting window. It did not, as far as I can tell, produce any kind of file.

Also, there seems to have been some wires crossed? Why would I want to convert my AVI files to MP4? I don't really use Windows Media Player - it's bulky and incongruous. I was using DivX player but have switched to VLC.

I apologize if I didn't make myself clearer, it was very late when I was writing this.

 

[UKMedia]

Yes I ran the application and have attached a screenshot of the resulting window. It did not, as far as I can tell, produce any kind of file.

Also, there seems to have been some wires crossed? Why would I want to convert my AVI files to MP4? I don't really use Windows Media Player - it's bulky and incongruous. I was using DivX player but have switched to VLC.

I apologize if I didn't make myself clearer, it was very late when I was writing this.

Okay. Can you type 'DXdiag' in the search box and then run the programme.
Click the 'Run 64-bit DxDIag' button and when it has finished, click 'Save All Information' and attach the file to your reply.

Regards
UKMedia

 

[AKM87]

Ok, There appears to be nothing with that name on my PC. I have downloaded from the link that you provided and the file is named DECCHECKSetup. I've run this setup, which creates a folder on C:\ called DECCHECK, which contains application called DECCHECK and an eula text file.

I have run the DECCHECK application, which results in the window that I have previously attached in a screenshot. It would appear that I have at no point downloaded or created any application/file with the name DxDiag.

Thanks for getting back to me

 

[UKMedia]

Ok, There appears to be nothing with that name on my PC. I have downloaded from the link that you provided and the file is named DECCHECKSetup. I've run this setup, which creates a folder on C:\ called DECCHECK, which contains application called DECCHECK and an eula text file.

I have run the DECCHECK application, which results in the window that I have previously attached in a screenshot. It would appear that I have at no point downloaded or created any application/file with the name DxDiag.

Thanks for getting back to me

Hi

This is standard part of Windows 7.

Click start and in the search text box type dxdiag. and then follow the instructions I sent earlier.

Regards
UKMedia

 

[AKM87]

Oh I see! File attached

 

[Britton30]

Welcome to Seven Forums AKM87. I have noticed some things which may be causing your issues. You have two programs installed which have caused several issues in Win7, McAfee security and Steam. I would recommend removing McAfee and using MS Security Essentials, link in my sig. Also uninstall Steam. As i understand Steam has something to do with gaming but causes issues as well.

Your Graphics driver, while the newest one, 280.26, may not be the best one for your system. First download the 275.33 WHQL or the 270.61 WHQL and save to your desk top. http://www.nvidia.com/Download/Find.aspx?lang=en-us

Use Phyxion.net - Driver Sweeper to clean your current nVIDIA drivers, the nVIDIA clean install doe not remove all the old driver's bits. Install one of the drivers you saved and give it a test drive. If you still have the same issue, try the other one, using Driver Sweeper as before.

EDIT: Also Samsung monitors (I have one too) and Microsoft don't play well together. One more thing to try in removing the Samsung driver and reverting to Generic PnP Monitor. Contol Panel/Device Manager/Monitor, right click your monitor and Uninstall driver. The monitor will then run with the MS driver. That may also help.

 

[UKMedia]

Oh I see! File attached

Thanks

The only thing I can suggest to to update your chipset and audio drivers from here:

ASUSTeK Computer Inc. - Motherboards- ASUS P8P67 DELUXE

Let us know if that makes a difference.

Regards
UKMedia

 

[themattman]

This fixed my issue

I was having the same problem stuttering streaming audio and stutter at the desktop. I was also having stutter in pandora, youtube, and even itunes not even connected to the internet. I went through every issue possible... perfect example of the stutter i found on youtube Computer stuttering while watching videos - YouTube

I used DPC latency checker. I disabled all my devices 1 by 1 and it was looking like it was the NIC card. There were red spikes whenever I opened up any internet browser. I updated all drivers rolled back and repeat during my troubleshooting. I bought a new NIC pci card and the issue did not go away .

I thought ok so if its the ethernet.. maybe firewall?:tip:

Got rid of mcafee firewall and the whole mcafee suite as a test run and the stutter went away and my DPC latency is as clean as a nun out of the shower....

now i am picking between norton or avg or all the other free trials here we come

TO ALL THE AUDIO STUTTERS THAT ARE LINKED TO THE ETHERNET / NIC CARD DISABLE FIREWALLS AND TRY TO REPLICATE THE STUTTER!

ALSO DISABLE ALL POWER MANAGEMENT SAVINGS IN YOUR NIC CARD.. TURN OFF GREEN ETHERNET ETC MAKE SURE YOUR POWER MANAGEMENT SETTINGS IN YOUR POWER OPTIONS ARE AT HIGH PERFORMANCE AND MAKE SURE IF YOUR VID CARD HAS A POWER OPTION SET IT AT MAX PERFORMANCE. TURN OFF ALL BIOS POWER MANAGEMENT ALSO! - GOOD LUCK FOLKS

 

[themattman]

^^^^^^^^^^^^

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