trying to factory restore acer aspire one d255 but....

[koolsk8ter111]

on the last part it says installing sysprep - factory mode 52/52 complete, but is stuck on here for a long time. help

this is the second time I'm trying to restore it.

 

[Darryl Licht]

Be patient and make sure you are running off AC power!

 

[koolsk8ter111]

its been like an hour

 

[theog]

   Information

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create
​

Did you make the OEM manufacturer's Recovery Disks?

Acer Empowering Technology > Acer eRecovery Management.
Acer Support - Answers, E-Mail, Chat - How can I restore my computer with the backup discs I created?
Manual how to use Acer eRecovery Management here:
ftp://ftp.support.acer-euro.com/notebook/empowering_technology/NB%20ET2%20user's%20guide/Acer%20eRecovery%20Management%20English.pdf

Acer eRecovery Management.
Acer Support: Frequently Asked Questions list for How to use Acer eRecovery

You can Order Acer recovery disks from here:
https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer

 

[Darryl Licht]

Since he said its using sysprep... I am assuming that he is using someones oem recovery discs!

 

[koolsk8ter111]

okay I just shut my Acer off while it was installing sysprep - factory mode. and I am able to boot into windows, but everything is barebone and not many programs were successfully installed. because I stopped it obviously! so where do I go from here to fix this issue?

 

[koolsk8ter111]

will the windows updates give me back my sysprep factory mode that I never finished installing during the restoration?

 

[theog]

Are you using the Acer Recovery Partition, or Acer Recovery DVD?
or what?

 

[Darryl Licht]

If using recovery CD's or DVD's... perhaps one is damaged or scratched??? Try cleaning real well, then give it a go again. Worst time to discover one is damaged is when your system is down!

 

[koolsk8ter111]

Are you using the Acer Recovery Partition, or Acer Recovery DVD?
or what?

I'm using the erecovery built in.

 

[koolsk8ter111]

is the sysprep factory mode really important that I got to restart the factory RESTORATION?

 

[theog]

Did you make the OEM manufacturer's Recovery Disks?

Why did you need to reinstall in the first place?

 

[koolsk8ter111]

Did you make the OEM manufacturer's Recovery Disks?

Why did you need to reinstall in the first place?

I don't know what I used. it was acers erecovery management. the reason I restored it because the computer wouldn't let me make windows updates.

 

[theog]

Did you press <Alt+F10> at boot up,to start Recovery ?
or
Put a Recovery DVD in the DVD Drive,to start Recovery ?

 

[koolsk8ter111]

Did you make the OEM manufacturer's Recovery Disks?

Why did you need to reinstall in the first place?

I don't know what I used. it was acers erecovery management. the reason I restored it because the computer wouldn't let me make windows updates.

I didn't use disks because its a netbook. I used the built in software to restore it. all I know is that the restoration never completes after the last part comes up. sysprep - factory mode. and that's when I shit it down and windows starts normally, I notice a little 2 min sign on the user account screen. I just want to know how to properly restore it so I can get past the sysprep factory mode part. how do I properly restore it and make it proceed without stopping at that part. because no matter how many times I restore it I would have to shut it off at that part to start windows uncompleted.

 

[koolsk8ter111]

Did you press <Alt+F10> at boot up,to start Recovery ?
or
Put a Recovery DVD in the DVD Drive,to start Recovery ?

alt 10

 

[theog]

So you did not make the Acer Recovery USB disk, using eRecovery, OK.

1) Try using Alt+F10 once more.

2) Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

3) You can Order Acer recovery disks from here:
https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer

 

[koolsk8ter111]

So you did not make the Acer Recovery USB disk, using eRecovery, OK.

1) Try using Alt+F10 once more.

2) Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

3) You can Order Acer recovery disks from here:
https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer

what can I do to maybe fix the hardrive before doing the alt 10 again. the diagnostics never complete LOL. I think the hardrive is stopping me from everything. I have McAfee on there too. is there any free software that may cure the issue. disc defrag never completes either it says 87% then stops. before I reset it it was 73%. I want to permanently restore it and fully complete.

 

[theog]

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic
Which is Not the Acer Recovery.

 

[koolsk8ter111]

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic
Which is Not the Acer Recovery.

how do I check the hardrive? I'm pretty stupid when it comes to PC's. I hope it doesn't involve opening anything up? lol