Solved Windows 7 Update 1 of 1 not installing

[liversmeat]

When I turned off my laptop last night, it said Windows is installing an update, 1 of 1, and do not turn off the computer. Since it was taking so long I left it on and went to bed. This morning, the same message is still there. I tried turning the computer off and on, and the same message is still there. It won't let me do anything.

I know very little about computers. Does this mean it has a virus? Any suggestions on what to do? Is there some way to override/ignore the update?

I work from home but am at the library now.

Thank you.

 

[koolkat77]

When I turned off my laptop last night, it said Windows is installing an update, 1 of 1, and do not turn off the computer. Since it was taking so long I left it on and went to bed. This morning, the same message is still there. I tried turning the computer off and on, and the same message is still there. It won't let me do anything.

I know very little about computers. Does this mean it has a virus? Any suggestions on what to do? Is there some way to override/ignore the update?

I work from home but am at the library now.

Thank you.

it doesn't necessarily mean that you have virus.
you have to give us detail of the error message that you are getting

 

[liversmeat]

I don't remember it word for word, but it's the typical windows update message. Like, "Windows is installing update 1 of 1. ... Do not shut off your computer."

The problem is the update never completes and the computer never shuts off.

 

[koolkat77]

okay. when you get back home please post the complete error message with the number you get for us.
until then i don't think we can tell whats going on, but there are ways to skip updates for a while so dont worry

 

[liversmeat]

I'm home and it's working! Apparently I hadn't completely shut off the laptop, so I tried taking the battery out to kill it, then turned it back on choosing safe mode and it skipped that update screen. I'm slightly nervous about turning it off again, though.

But thank you for your assistance anyway. It helped clear my mind a bit.

And in case anyone is interested, the complete screen that it was stuck on said:

"Please do not power off or unplug your machine.
Installing update 1 of 1 ... "

Maybe it was just a fluke.

 

[koolkat77]

what update is it? like could you tell me what is the KB number is? is it sp1?

 

[liversmeat]

My version of Windows 7 is Home Premium - Version 6.1 (Build 7601: Service Pack 1)

I don't know what update it was trying to do. If you tell me how to find that, I'll look for it and get back to you.

 

[koolkat77]

1) just type "windows update" in start button>search

2) you can also navigate to start>control panel>windows updates.

 

[liversmeat]

Ok, there are two "important" updates:

Windows Internet Explorer 9 for Windows 7
-this one says it has finished downloading and is ready to install

The 2007 Microsoft Office Suite Service Pack 3 (SP3)
-this one says download is pending

 

[koolkat77]

Ok, there are two "important" updates:

Windows Internet Explorer 9 for Windows 7
-this one says it has finished downloading and is ready to install

The 2007 Microsoft Office Suite Service Pack 3 (SP3)
-this one says download is pending

now can you tell me which is the one you get the error with?

 

[liversmeat]

now can you tell me which is the one you get the error with?

Now I just installed both of them, only took a few minutes. (?)

Well, thanks again...now I'll know what to do if this ever happens again.

 

[koolkat77]

now can you tell me which is the one you get the error with?

Now I just installed both of them, only took a few minutes. (?)

Well, thanks again...now I'll know what to do if this ever happens again.

alright, for now if your problem is solved mark the thread as solved .

 

[liversmeat]

Yay!

Am I able to increase your reputation somehow? Or is all I can do is say thanks?

 

[koolkat77]

you're welcome
you could check if the option is available near my post on the top right corner
have a nice day.

 

[fishcad]

I know I am responding to a very old post but this one keeps coming up when searching the "1 of 1" issue. In my case the update that repeatedly failed was the Intel driver update. I ran the Intel Driver Update utility which found an update which I installed. I then hid the Intel update in the Windows update panel and the computer closes normally.