I contacted them about my intial problems, they replied:
"Samsung, like most large computer manufacturers these days, do not provide "pre made" recovery disks.
We create a partition on the hard drive for all the recovery file as well as all the reinstallations of loaded
software. At the time of fist you we highly recommend that all customers make recovery disks for this very
reason. If you have created the recovery disks, there is option on the recovery called system software. This
section of the recovery process allows customers to reinstall any software that originally shipped with the
product.
If you have not deleted the recovery partition your hard drive you should be able to run the Samsung
Recovery console and reinstall the needed software. On the boot of the computer tap the f4 key, this will bring
you to the Samsung recovery console. Within the console you will be given 3 choices: restore, backup, and
system software. Simply choose system software and follow the wizard to choose and reinstall your missing
software."
Now after the clean install, I have tried to re download Samsung Recovery, however I get the Error "there is no samsung recovery area on your hardisk"
At that point is when I contacted Samsung again about this and they gave me this response:
"reinstalling the preshipped sofware will not make any changes to your hard drive other than adding in the
desired application. The full recovery disks that would contain the operating system, all
driver, all Samsung proprietary application, and all third party application. I do not know what disk came with
your computer. We have hundreds of models over the years that have shipped with a massisve variety of,
well for lack of a better expression, this and that. "
I wanted the Samsung Recovery back on my system as I am having issues with the touchpad and sound drivers, not to have all the other software back.
"I realise that you did not want all the applications reinstalled back onto your system. However you will find when you go through the system software wizard using the recommended recovery disks that you have created, there is is an interface at the end of the wizard with tick boxes that allow you to reinstall the applications you desire. "
Then another response from them after I explained again that I could not get the Samsung Recovery software back on my system.
"I am sorry to hear that you are having problems installing Samsung Recovery Solution.
You are having problems installing this software because the hidden partition which this software requires has been removed from you laptop. Looking over your previous emails I see the issue is that you wish to get the software which came on your laptop back. Unfortunately this cannot be done through Recovery Solution as the hidden partition has been removed.
If you wish to get this software back you will need to purchase it from the relevant companies. This is due to the fact that this software can only be supplied within the origional install of the laptop, If they are removed then you will need to purchase a new full licence from each of the individual companies.
I am sorry that we could not be of more help in this matter but as this partitiion has been removed there is nothing I can do for you."
The point is that once these problems with the drivers are corrected I am fine with keeping this clean install. The only reason why I wanted to be able to run the Samsung Recovery is because they said once I run that, at the end of the wizard I can pick and choose what software to recover rather than having ALL of the original software back, it was just a easier solution. But indeed if these issues can be fixed without the Samsung recovery then it's fine but I would like to have that partition back to gain access to the software.
