BSOD Fairly New PC, error 0x50

[Sy123]

Hey guys, around 1.5 months ago I acquired a HP Pavilion Desktop PC (h8-1120a). Here is a "Story log" of the events of suspicious things that went around

Day 2: In the morning when I booted it up, I got shone by the HP sign, then I went to a black screen with a flashing underscore, this went on for 20 min, so I hard reset the computer (holding the power button), I restarted, pressed Esc then F11 to go Startup Repair (and System Restore and whatnot), I clicked on it, then it said that the problem has been resolved, so I thought its all good

Day 9: The underscore thing happened again, it is the 3RD time its happened, this time I cant resolve it (in Startup Repair), so I decided because I had nothing important on the computer I restored to Default Factory Settings, it worked, except I would still have the underscore flashing occasionally.

IN BETWEEN DAY 9 AND DAY 40: I got the underscore sometimes, but it would boot up after I hard reset for another attempt

Day 40: (around 40 anyway): I boot up the computer, after about 5 min, the computer goes to the BSOD, however almost immediatly reboots. I was very shocked about this so I went back to the old startup repair, however I went to System Restore instead. When I clicked on System Restore it came to the BSOD again, this time it didnt auto shutdown, giving me time to write down what it was talking about.
It was talking about
ntfs.sys
And I got the STOP Code the appeared it was:
0x00000050

I did some google searches in Safe Mode (which works fine) and found that it may be due to faulty hardware

Also some additional information, when I DO go on Startup Repair, it says that it couldnt solve the problem, I went on "More details" and I got this as a drop down:

ProblemEventName: StartupReapirOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: -1
Problem Signature 05: SystemDisk
Problem Signature 06: 1
Problem Signature 07: No OS Installed
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

_________________________________________________________

There is an attachment for the things I was intructed to do in the sticky (the dump files), however there is no perfmon HTML thing because when I typed in perfmon /report, it came up with a window with an error saying "The system cannot find the file path specified

View attachment 188044

My Windows 7 is:
- x64
- The original installed OS
- OEM (pre-installed)
- Age of the system is around 2 months (no counting the time it was in store)
- Age of the OS installation at the moment is a month

I have done countless google searches, and I have found that it MAY be due to faulty hardware, I need to be sure it is due to faulty hardware because it means, that the computer was doomed from the start, and I may be able to exchange it (I have a 1 year warranty)

Thank you, if there is anything I didnt include that needs to be in there please tell me, and if you could tell me how to do that perfmon /report thing on my system

Thanks

 

[Sy123]

bumping
Please help me I really need help
Thank you

 

[zigzag3143]

bumping
Please help me I really need help
Thank you

First thing that jumps out is your Symantec.



I do notice Symantec which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

 

[Sy123]

So wait, Norton, which came with my HP desktop caused the problem?
Im quite angry at that, but anyway, Im going to guess the procedure for doing this
By the way Im on my laptop at the moment

1. Boot up into Safe Mode with Networking
2. Come onto Sevenforums, to this topic
3. Go on the first link and click on it
4. I remove Norton with the 3rd option there (I dont really know which one)
5. Remove Norton
6. Click on the second link
7. Install Microsoft Security Essentials
???

Thank you

 

[zigzag3143]

So wait, Norton, which came with my HP desktop caused the problem?
Im quite angry at that, but anyway, Im going to guess the procedure for doing this
By the way Im on my laptop at the moment

1. Boot up into Safe Mode with Networking
2. Come onto Sevenforums, to this topic
3. Go on the first link and click on it
4. I remove Norton with the 3rd option there (I dont really know which one)
5. Remove Norton
6. Click on the second link
7. Install Microsoft Security Essentials
???

Thank you

8- reboot and use computer as normal to see if the crashes have stopped.

 

[Sy123]

THANK YOU, Im going to see if this works

 

[zigzag3143]

THANK YOU, Im going to see if this works

Good luck

 

[Sy123]

Unfortuantely, it did not work, I removed Norton in Safe Mode, then it restarted, and it auto booted up into Normal Mode, I came and downloaded Microsoft Security Essentials, still normal mode was running. Then It needed to update and in the middle of the update it hit the dreaded BSOD again. Here are the lastest Minidump files (if they make a difference)
View attachment 188304

 

[zigzag3143]

Unfortuantely, it did not work, I removed Norton in Safe Mode, then it restarted, and it auto booted up into Normal Mode, I came and downloaded Microsoft Security Essentials, still normal mode was running. Then It needed to update and in the middle of the update it hit the dreaded BSOD again. Here are the lastest Minidump files (if they make a difference)
View attachment 188304

Newer crashes Related to ew_jubusenum.sys ew_jubusenum Driver (x86) from Huawei Technologies Co., Ltd.

I would re-install newest driver or remove at least to test.

 

[Sy123]

Hmm, the only thing that is a Huawei brand that is involved with the PC is my Huwaie mini-Wifi modem, I will update the driver and see if that works, also thank you for sticking through this with me
I really appreciate this

EDIT: I went into Device Manager and maximised everything, I went on the only thing that had Huawei in its name, I clicked Update Device Drivers, but it says that it has the latest version

I restarted anyway and I got the BSOD again, I then went to System Recovery while booting up and went to System Restore (the one where you can roll back) and I clicked on it and then I got the BSOD
So the Minidump files below are probably from the System Restore one.

View attachment 188370

 

[Sy123]

Bump, please can someone help me, the problem has not been resolved
If it is definitely not a hardware problem, then will restoring to default settings fix this once and for all
And if so, please tell me how to manage my software to avoid a situation like this, because I am extremely careful with viruses, I run a Quick Scan nearly every day and a Full System Scan every week, in fact I ran one the night before this happened

 

[zigzag3143]

Bump, please can someone help me, the problem has not been resolved
If it is definitely not a hardware problem, then will restoring to default settings fix this once and for all
And if so, please tell me how to manage my software to avoid a situation like this, because I am extremely careful with viruses, I run a Quick Scan nearly every day and a Full System Scan every week, in fact I ran one the night before this happened

Newest crash (unsure if I read this one before) had the same driver as last time.

You can run these two tests to test your memory adn find which driver is truly the underlying cause


These crashes were caused by memory corruption (probably a driver). Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html


Further Reading
Using Driver Verifier to identify issues with Windows drivers for advanced users.

 

[Sy123]

Should I restore the computer to default factory settings?
If I do, will it then stop being problematic?

 

[zigzag3143]

Should I restore the computer to default factory settings?
If I do, will it then stop being problematic?

Yes at least to test.