Solved BSOD playing Star Wars: The Old Republic, random reboots 0x00000024

[Kapinoida]

SWTOR is the only game I've run after reinstalling.

 

[writhziden]

Have you tried re-installing SWTOR? Did SWTOR work before re-installing Windows 7?

 

[Kapinoida]

Yes and yes.

 

[writhziden]

In that case, I really do think your best procedure would be to http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html and see if the problem still persists. That way we can determine if you had hardware that went bad since the last install or if you just had a bad install experience.

 

[Kapinoida]

Okay, I will do this tonight.

 

[Kapinoida]

Had Fallout 3 installed without the internet on and it crashed, so I'm going to do a full fresh Windows install and see what happens. If it doesn't work, looks like I need some new hardware.

 

[writhziden]

Had Fallout 3 installed without the internet on and it crashed, so I'm going to do a full fresh Windows install and see what happens. If it doesn't work, looks like I need some new hardware.

I was mulling this over earlier, and I am concerned that you were getting memory errors in Memtest86+. This indicates that your RAM may have gone south, or the motherboard slots for the RAM were somehow damaged. It may have been a fluke due to memory corruption still present; I have seen Memtest86+ fail one time and then work fine once the temporary memory was cleared through a BIOS hardware and software reset (we can try this if you are interested and still having problems after the clean install). Just something to note if you have issues after the clean install is the RAM errors you had previously.

 

[Kapinoida]

So did the clean install, installed Fallout 3, and it BSOD on me. No internet. The only drivers installed were video card drivers. I just wish I knew if it was the RAM or the motherboard. Going to run Memtest again to see if I can narrow it down. But I think it's safe to say it's one of those two things.

 

[writhziden]

So did the clean install, installed Fallout 3, and it BSOD on me. No internet. The only drivers installed were video card drivers. I just wish I knew if it was the RAM or the motherboard. Going to run Memtest again to see if I can narrow it down. But I think it's safe to say it's one of those two things.

Alright, let us know if you find out which... The easiest/best way to determine it would be to find a friend with a motherboard that will accept your RAM. See if the RAM works in your friend's machine. If not, the RAM is the culprit and you can RMA it.

 

[Kapinoida]

Ran Memtest for about 10 hours with no errors. Will see if I borrow my buddy's computer in the next couple days to do some testing. Any thoughts of it possibly being a cpu problem? Not sure what the usual signs for that would be, just want to see what bases I could cover before getting new hardware.

 

[writhziden]

Nothing indicative of a CPU problem other than the memory problem. They do interface, but CPU problems are so rare that I usually don't worry about that unless obvious signs emerge. What RAM did you have in your machine during the Memtest? So much swapping, I'm a little confused.

 

[Kapinoida]

I had my usual RAM right now, 4 modules. In the next few days I should be able to get to my buddies house to borrow his to do some testing, we are getting hit by a snow storm right now.

 

[writhziden]

I had my usual RAM right now, 4 modules. In the next few days I should be able to get to my buddies house to borrow his to do some testing, we are getting hit by a snow storm right now.

How is system stability? Have you tried Star Wars?

 

[Kapinoida]

Yes, still freezing and BSOD after the clean install.

 

[writhziden]

Hmmm. Maybe we should try doing a full reset of things and clear temporary memory corruption to see if it has any effect. You don't appear to have a RAID controller, so you can disregard the note.

Note: If you have a RAID controller of any kind, a CMOS clear will reset the controller and wipe the data. Backup any data and do a CMOS clear as a last resort if you have a RAID controller. If you have a RAID controller and do not want to lose data, skip to step 3.

1. Go into your BIOS and load default settings to clear the CMOS memory.
2. Save Settings and exit the BIOS.
3. Shut down and turn off the computer.
4. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
5. Hold down the power button for 30 seconds. This closes the circuit and ensures all power from components is drained to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
6. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall.
7. Turn it on to reinitialize the software connections between the BIOS and hardware, and post back your results.

 

[Kapinoida]

So I did that, and still getting crashes. I may have found an easier way to test the stability then the game. I went to run the Windows Experience Index test and it crashed midway through. It's atleast faster then waiting for the game to do it. Haha.

 

[writhziden]

What step does it cause the crash at? Did you see? If we can find the step, that may help narrow down the cause.

 

[Kapinoida]

I will run it again and see, forgot to post the dump.

 

[writhziden]

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\Kapinoida\Windows_NT6_BSOD_jcgriff2\012012-10093-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02c4d000 PsLoadedModuleList = 0xfffff800`02e92e90
Debug session time: Fri Jan 20 14:36:42.455 2012 (UTC - 7:00)
System Uptime: 0 days 0:03:17.000
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff88004cb84ae, 0, ff72}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+4234ae )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004cb84ae, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000000000ff72, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+4234ae
fffff880`04cb84ae 837f4401        cmp     dword ptr [rdi+44h],1

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000000000000ff72

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002efe0e8
 000000000000ff72 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0x1E_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880021b7c30 -- (.trap 0xfffff880021b7c30)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff900c064b140 rbx=0000000000000000 rcx=0000000000000800
rdx=fffff900c064b140 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004cb84ae rsp=fffff880021b7dc0 rbp=fffffa800806c000
 r8=0000000000000000  r9=0000000000000000 r10=fffff8a0026ee160
r11=fffff880021b7e68 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
atikmdag+0x4234ae:
fffff880`04cb84ae 837f4401        cmp     dword ptr [rdi+44h],1 ds:7dd0:00000000`00000044=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002d19028 to fffff80002ccd640

STACK_TEXT:  
fffff880`021b73a8 fffff800`02d19028 : 00000000`0000001e ffffffff`c0000005 fffff880`04cb84ae 00000000`00000000 : nt!KeBugCheckEx
fffff880`021b73b0 fffff800`02ccccc2 : fffff880`021b7b88 fffff880`021b7f40 fffff880`021b7c30 fffff880`021b8340 : nt! ?? ::FNODOBFM::`string'+0x4987d
fffff880`021b7a50 fffff800`02ccb83a : 00000000`00000000 00000000`0000ff72 fffff800`02cd8200 fffff880`021b7f40 : nt!KiExceptionDispatch+0xc2
fffff880`021b7c30 fffff880`04cb84ae : 00000000`0000a191 fffff880`04c899a3 00000000`00000000 fffff880`04c9ca91 : nt!KiPageFault+0x23a
fffff880`021b7dc0 00000000`0000a191 : fffff880`04c899a3 00000000`00000000 fffff880`04c9ca91 00000000`00000001 : atikmdag+0x4234ae
fffff880`021b7dc8 fffff880`04c899a3 : 00000000`00000000 fffff880`04c9ca91 00000000`00000001 fffff880`04cb8aa2 : 0xa191
fffff880`021b7dd0 00000000`00000000 : fffff880`04c9ca91 00000000`00000001 fffff880`04cb8aa2 43df8000`44230000 : atikmdag+0x3f49a3


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+4234ae
fffff880`04cb84ae 837f4401        cmp     dword ptr [rdi+44h],1

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  atikmdag+4234ae

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ebb3c7e

FAILURE_BUCKET_ID:  X64_0x1E_c0000005_atikmdag+4234ae

BUCKET_ID:  X64_0x1E_c0000005_atikmdag+4234ae

Followup: MachineOwner
---------

Display card driver. What happens if you run FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net and |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card?

 

[Kapinoida]

Looks like it crashed on the texture load part of the 3d analysis. Or maybe the one after, I will run again to verify.