Windows 7 ultimate not genuine message.

[Kirtie12]

Hi,
I really need your help urgently. I bought my computer in China with Windows 7 home basic OS and it was in Chinese, the sales advisor told me that I could get a friend to give me Windows 7 English OS, so I bought the computer. A friend of mine had windows 7 ultimate OS and he gave it to me, I didn't no about the one computer rule so I though it was OK, after about three months of using it, it started displaying the "not genuine' warning. Now I want to buy genuine windows 7 ultimate and this is where I need your help, even though I don't have the windows 7 home basic software but I have the the licence key, can I just buy the windows 7 ultimate upgrade pack? An advisor at Microsoft told me that there is away they can go around that, without me having the windows 7 home basic software. And if so what would be the procedures of doing it. I hope someone can help me here, I need to know if I'm to buy the full version or if I can buy the full version. Thank you.

 

[Influx]

Hello Kirtie12,

Let me sum up things and tell me if I'm right, you have a Windows 7 Home Premium Key, but have non-validated Windows 7 Ultimate installed. You can have a Windows 7 Home Premium ISO legally from Digital River, here's how you can burn it into a DVD. You can backup your personal files easily with Windows Easy Transfer and restore it conveniently on your new OS or you could backup your files in an external storage device (ie. external HDD). Since you have a Windows 7 Home Premium Key, you should be able to validate your new installation with it.

 

[karlsnooks]

Kirtie,
Yes, you can buy the upgrade version of Win 7 Ultimate and install the upgrade version on your computer.

We have a tutorial on this. Let's see if I can find it.
http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html

 

[NoelDP]

Hi, I bought my computer in China with Windows 7 home basic OS and it was in Chinese, the sales advisor told me that I could get a friend to give me Windows 7 English OS, so I bought the computer.
A friend of mine had windows 7 ultimate OS and he gave it to me, I didn't no about the one computer rule so I though it was OK, after about three months of using it, it started displaying the "not genuine' warning.
Now I want to buy genuine windows 7 ultimate and this is where I need your help, even though I don't have the windows 7 home basic software but I have the the licence key, can I just buy the windows 7 ultimate upgrade pack? An advisor at Microsoft told me that there is away they can go around that, without me having the windows 7 home basic software. And if so what would be the procedures of doing it. I hope someone can help me here, I need to know if I'm to buy the full version or if I can buy the full version. Thank you.

If you purchase a Full Retail license for WIndows 7 Ultimate, you can simply swap in the Key from the pack to your existing installation.
HOWEVER - there is a caveat. If your current system's activation was enabled by a hacker's Loader tool, then the system is compromised, and its integrity cannot be either assumed or proved. In this case you should do a reformat/reinstall.

You cannot use the same procedure with an Upgrade license, and cannot use a non-genuine system as the basis cor a repair install. You would therefore need to do a Clean install with the upgrade media.

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell - Home

 

[Kirtie12]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
Windows Product ID: 00426-292-0000007-85830
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {35AF7467-1E26-4B36-A567-3AA6D91652CB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111025-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Ruthe\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{35AF7467-1E26-4B36-A567-3AA6D91652CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85830</PID><PIDType>5</PIDType><SID>S-1-5-21-2151859512-376754116-3559126392</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron M5110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="7"/><Date>20110809000000.000000+000</Date></BIOS><HWID>C97A3307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>906838FC7B79586</Val><Hash>b7Y8HdAydGVrw+beUZoiVuk/QyE=</Hash><Pid>89388-707-0319555-65933</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-000000-00-1033-7600.0000-3552011
Installation ID: 003014618746762781610975917774416935672114515636884434
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3MBMV
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 4/19/2012 2:48:53 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAwABAAEAAAACAAAAAwABAAEA+l68GoKbtGe85e778FCwOmI9Hvnc495+pNaM0Q==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG A M I GMCH945.
SLIC DELL WN09
SSDT AMD POWERNOW
SSDT AMD POWERNOW
OSFR DELL M08

And I bought the computer with Windows 7 Home Basic.

Thank you for your help.

 

[NoelDP]

OK - what's happened, I suspect is that someone got the 'clever' idea. of upgrading to Ultimate using Anytime Upgrade, and the Default Key.
You have two choices, effectively.
1) Revert back to the ex-factory state using the Recovery system - check the manual for details of how to access that - this will destroy all data on the C: drive, so back up to externel media first!

2) Purchase an UPgrade copy of Windows 7 Ultimate - NOT an Anytime Upgrade. If you then re-arm the current installation, you can do a repair install, which should make sure system genuine.

 

[Kirtie12]

OK - what's happened, I suspect is that someone got the 'clever' idea. of upgrading to Ultimate using Anytime Upgrade, and the Default Key.
You have two choices, effectively.
1) Revert back to the ex-factory state using the Recovery system - check the manual for details of how to access that - this will destroy all data on the C: drive, so back up to externel media first!

2) Purchase an UPgrade copy of Windows 7 Ultimate - NOT an Anytime Upgrade. If you then re-arm the current installation, you can do a repair install, which should make sure system genuine.

The manual is in Chinese so I can't use that, and I'm not very good with computers so option two sounds a bit complicated to me. Do you think I should instead just buy a full version of Windows 7 Ultimate and just clean install? I don't know
Also let me mention that I'm in china and finding a technician I can explain all this to is very hard.
Thank you.

 

[karlsnooks]

Yes, the easiest way out will be to buy a Win 7 Ultimate and perform a clean install.

 

[Kirtie12]

I think I will just do that, thank you all so much for your help. I really like this forum.
Thank you so much.

 

[NoelDP]

As I said earlier - one option is to purchase a Full Retail license for Win7 Ultimate,and swap in the Key from that.
No reinstall is required.


Note also that the manufacturer's website will usually have the manual in multiple languages - simply download it and follow the instructions!


I can't quickly find the user manual for your machine - but the Service Manual is here.... http://support.dell.com/support/edocs/systems/insm511r/en/index.htm

[edit- I lied - the user manual is there as well, disguised as a 'setup guide'!]

 

[Kirtie12]

As I said earlier - one option is to purchase a Full Retail license for Win7 Ultimate,and swap in the Key from that.
No reinstall is required.


Note also that the manufacturer's website will usually have the manual in multiple languages - simply download it and follow the instructions!


I can't quickly find the user manual for your machine - but the Service Manual is here.... Documentation

[edit- I lied - the user manual is there as well, disguised as a 'setup guide'!]

Thank you so much for your help, you have really been a big help, I think that is much easier actually, Although to make sure that I understand properly, when I buy the full version, all I have to do is go to "activate your copy of windows now" and then put in the licence key? And there will be no problems?

Again thank you so much.

 

[NoelDP]

You're welcome.
When/if you get the Full Retail package, you can use the Change Product Key link at the bottom of the System properties page to change the Key (or the option that you probably get when you boot the PC) to change teh Key to the one in the package. it will then automatically attempt internet activation as part of the process.