PC randomly freezes + weird sound

[alessandrocar88]

sure, i'll keep u posted!
I hope to find a faulty ram, so i can be sure it's not something else (like the motherboard), that would be worse

 

[alessandrocar88]

Today, after i got back home, i found my pc crashed, but in a slightly different way:

the monitor was all black (usually it still shows what i was watching), in the "no signal mode".
this kind of black screens happened to me with the previous computer (with the same VGA) occasionally during gaming.

I had to shut it down pressing the power button...and at the startup my pc didn't see the wifi usb dongle (as happened before)...i had to unplugg-replug it, and i also had to re-type my network's password.
After the bios scree, i got the windows message, telling me that windows crashed due to some kind of problem (but i had this screen also too).

I'm beginning to think it's something video-card related, cause it's the same problem i had during gaming, but now it's more often.
Anyway, i'll keep up with the ram testing.
I also don't think it's a usb driver issue, cause the crash happened some days ago when i had uninstalled the wifi dongle, and i was using lan connection

 

[writhziden]

New reports may yield useful information: Please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html.

 

[alessandrocar88]

New reports may yield useful information: Please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html.

here it is

 

[writhziden]

The crash sounds similar to a 0x116 crash.


BugCheck 0x116

These are DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.

• If you are overclocking any hardware, please stop.
  
  
• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For NVIDIA:
   • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
   • Restart your computer
   • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
   • If any remain of the above, uninstall one at a time
   • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
6. Restart your computer after uninstalling drivers for all display cards
7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.

   Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!

For 0x116 Video TDR Error crashes:

• 
  

  These are all stop 0x116 VIDEO_TDR_FAILURE conditions.
  
  It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.
  
  Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.
  
  If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.

  
  The above quote was taken from http://www.sevenforums.com/crashes-debugging/25912-bsod.html#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html and proceed through each step. Let us know if you need further help.

 

[alessandrocar88]

Thanks for your answer! I started to follow your steps:

- I'm not overclocking anything
- SFC /SCANNOW came back with no integrity violations
- In the attachment the dxdiag.txt file

should I reinstall my video card driver? i remember doing it a couple of years ago, and i ended up reinstalling my system lol

 

[writhziden]

DirectX looks clean.

Yes, I recommend re-installing your video card driver. If you re-install the video card driver with the steps I gave, you should not have any problems.

 

[alessandrocar88]

ok thanks, i'll try to do that, keeping on the ram that i had the crash with

 

[writhziden]

You're welcome. Let us know how things work out with the drivers re-installed.

 

[alessandrocar88]

I had some problems reinstalling the drivers.
I followed your procedure for cleaning the system from any Nvidia track, but after the reboot, stupid windows installed some drivers! so I found out how to block windows from installing drivers, and after cleaning them for the second time, i tried to start the nvidia setup...BUT, it didn't install anything! it gave me some error, saying it was impossible to install the drivers :|

So I re-activate the auto driver installing from windows...so it installed a generic driver, and then i was able to install the nvidia drivers...weird stuff.

 

[writhziden]

The generic driver from Windows is what is installed after a clean install of Windows. It is actually not a bad step. How is the system currently behaving?

 

[alessandrocar88]

The generic driver from Windows is what is installed after a clean install of Windows. It is actually not a bad step. How is the system currently behaving?

at the moment no problems, but i'd wait 1 week to be certain cause it can crashes when he feels to lol

 

[alessandrocar88]

I'm here to report another crash
I left my pc on, and when i got back at my desk, i found it with the black screen (no signal)...after starting it again, I got the windows message that you get after a BSOD! so i guess i got a bsod when i wasn't at the computer, and after some time the monitor turned off.

Maybe we'll get something from the BSOD Dump & System File Collection report this time
here it is, bye!

 

[writhziden]

Device Concerns:

Not Available ACPI \ INT33A0 \ 0 The device is disabled.

You need to enable the above and install the drivers for it. If you need help, please fill in your system specs in your profile and not in a post in this thread: http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html​

Software Concerns:

Start Menu\Programs\ASRock Utility\ASRock eXtreme Tuner
Start Menu\Programs\MSI Afterburner

• Recommend removing your ASRock utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability. They are also not needed for the system to function properly and may reduce system resources.
  
  
• MSI Afterburner/RivaTuner is known to cause instability with systems. Please remove the software. Software overclocking does not provide reliable overclocking. Overclocking should be accomplished through the BIOS or through the graphics card manufacturer's software.

Analysis:

You have a 0x117 BugCheck crash. This is similar to a 0x116 BugCheck crash and has the same troubleshooting steps.

BugCheck 0x116

This crash is DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.

• If you are overclocking any hardware, please stop.
  
  
• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For NVIDIA:
   • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
   • Restart your computer
   • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
   • If any remain of the above, uninstall one at a time
   • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
6. For AMD:
   • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
   • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
     1. Click Start Menu
     2. Right Click My Computer/Computer
     3. Click Manage
     4. Click Device Manager from the list on the left
     5. Expand Display adapters
     6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
     Alternatively:
     1. Login as an adminstrative user
     2. Click Start Menu
     3. Click Control Panel
     4. Click Hardware and Sound
     5. Click Device Manager (the last link under Devices and Printers)
     6. Expand Display adapters
     7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
7. Restart your computer after uninstalling drivers for all display cards
8. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.

   Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!

For 0x116 Video TDR Error crashes:

• 
  

  These are all stop 0x116 VIDEO_TDR_FAILURE conditions.
  
  It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.
  
  Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.
  
  If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.

  
  The above quote was taken from http://www.sevenforums.com/crashes-debugging/25912-bsod.html#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html and proceed through each step. Let us know if you need further help.

Just realized the above is information I already gave you. You can try other drivers, or you may consider swapping your graphics card for a borrowed one to see if problems persist. Try to get another NVIDIA card if you can from a friend, colleague, or coworker.

 

[alessandrocar88]

Hello,
I'm back lol
I was very busy with work and university, so i couldn't work on my problem.

Of course in these days the problem persists, so now that i've time, i'll try to figure it out. The best shot would be to use another graphic card for several days...cause i think that my vga is causing the issue..the problem is that i've to look for one! i'll try to ask around. in the meantime i'll follow the steps u gave me.

i'd exclude the overheating problem, cause I already cleaned the fans, and some months ago the problem happened at the startup, when the system is "cold".
I'd also exclude the windows corruption, cause I already ran some sfc /scannow, without getting any results.