Firefox not running after latest update, error AppHangB1

C

chair2

New member
Local time
12:03 PM
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11
Hello,
2 days ago I uninstalled Microsoft Security Essentials from my pc.
Yesterday I update my Firefox from v. 14.0.1 to v.15.0, since then firefox won't run on this pc. I tried downgrading it to version 14 but it wont work.

STIpu.jpg


Here's the error msg:

Code: 
Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:	AppHangB1
  Application Name:	firefox.exe
  Application Version:	15.0.0.4619
  Application Timestamp:	50382fcd
  Hang Signature:	337e
  Hang Type:	0
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1033
  Additional Hang Signature 1:	337e2e97cafd6c9fa279a54a8c89e8aa
  Additional Hang Signature 2:	6981
  Additional Hang Signature 3:	69814920db2de164ed020c3d0d555c45
  Additional Hang Signature 4:	337e
  Additional Hang Signature 5:	337e2e97cafd6c9fa279a54a8c89e8aa
  Additional Hang Signature 6:	6981
  Additional Hang Signature 7:	69814920db2de164ed020c3d0d555c45

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Thank's in advance !
 

My Computer My Computer

OS
Windows 7 Ultimate x64
Welcome to the forum.

Did you download firefox from its home page?

Did you restart after uninstalling it? (Not necessary) But in some cases it works.

Download Ver 14.0.1 from the link below, but Reboot your computer before installing.
:ar: Download Firefox 14.0.1 - FileHippo.com

Also do you have Ccleaner installed?
Go to the Registry tab | Scan for issues | Fix selected issues | You will be prompted for keeping a back up, hit yes if you do, if not hit no and Fix all selected issues. Reboot then try install firefox.

Do post back results.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
koolkat77 said:
Welcome to the forum.

Did you download firefox from its home page?

Did you restart after uninstalling it? (Not necessary) But in some cases it works.

Download Ver 14.0.1 from the link below, but Reboot your computer before installing.
:ar: Download Firefox 14.0.1 - FileHippo.com

Also do you have Ccleaner installed?
Go to the Registry tab | Scan for issues | Fix selected issues | You will be prompted for keeping a back up, hit yes if you do, if not hit no and Fix all selected issues. Reboot then try install firefox.

Do post back results.
Click to expand...

I downloaded firefox from filehippo.
I did restart after uninstalling it.

Scan before uninstalling FF15


Scan after uninstalling FF15



I installed FF14 from filehippo. Firefox is running normally now but it is add-on free.

I re-installed Microsoft Security Essentials too.
 

My Computer My Computer

OS
Windows 7 Ultimate x64
So is your problem solved?
You might have to download your addons again.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Sure.

If you still have problems, I would suggest you download any older version which worked flawlessly for you from the same link of filehippo.

Some updates on softwares rather mess than fix or get better.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Nope, still not working :/

Code: 
Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:	AppHangB1
  Application Name:	firefox.exe
  Application Version:	15.0.0.4619
  Application Timestamp:	50382fcd
  Hang Signature:	337e
  Hang Type:	0
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1033
  Additional Hang Signature 1:	337e2e97cafd6c9fa279a54a8c89e8aa
  Additional Hang Signature 2:	6981
  Additional Hang Signature 3:	69814920db2de164ed020c3d0d555c45
  Additional Hang Signature 4:	337e
  Additional Hang Signature 5:	337e2e97cafd6c9fa279a54a8c89e8aa
  Additional Hang Signature 6:	6981
  Additional Hang Signature 7:	69814920db2de164ed020c3d0d555c45

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 

My Computer My Computer

OS
Windows 7 Ultimate x64
Which version do you have installed now?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Sorry, missed that.
Probably there's a bug with the latest version and I think you should just stick with version 14 till a new one comes out.
Btw, did this addon work okay with the earlier versions you used? Let me know.

I'll try calling for more help.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
koolkat77 said:
Sorry, missed that.
Probably there's a bug with the latest version and I think you should just stick with version 14 till a new one comes out.
Btw, did this addon work okay with the earlier versions you used? Let me know.

I'll try calling for more help.
Click to expand...

I tested FF version 14 and 13 and they all crashed.
I guess I will have to reinstall win7
 

My Computer My Computer

OS
Windows 7 Ultimate x64

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Doubtful that you will need to reinstall wndows unless something has been done of which we are not aware.

Now , believe it or not, you have System Restore points.

Use this procedure and pick a restore point before your problems occurred.

RESTORE TO A PREVIOUS SYSTEM RESTORE POINT
1) WIN | type SYSTEM RESTORE | ENTER | NEXT
| Choose a different restore point radio button | NEXT
2) Show more restore points checkbox (lower left)
3) Highlight the desired restore point
4) Scan for affected programs (lower right)make a note of affected programs
5) CLOSE | NEXT | FINISH


WIN = key with the wavy Microsoft flag on top.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.

My Computer My Computer

Computer Manufacturer/Model Number
Hewlett packard/p6512uk
OS
Microsoft Windows 7 Home Premium 64-bit 7600
CPU
IIx4 amd athelon 635 processor
Motherboard
FOXCONN 2AA9
Memory
2x2gb
Graphics Card(s)
ati radeon HD 5450
Sound Card
(1) Realtek High Definition Audio (2) AMD High Definition
Monitor(s) Displays
samsung lcd tv 32"
Screen Resolution
1360x 768
Hard Drives
(1) WDC WD10 01FAES-60Z2A0 SATA Disk Device (2) Maxtor OneTouch USB Device (3) ST310003 33AS USB Device (4) WD My Book 1111 USB Device
PSU
?
Cooling
air!
Keyboard
wireless hp
Mouse
wireless Hp,optical
Internet Speed
1.10mb/s
Antivirus
MSE
Browser
Firefox
karlsnooks said:
Doubtful that you will need to reinstall wndows unless something has been done of which we are not aware.

Now , believe it or not, you have System Restore points.

Use this procedure and pick a restore point before your problems occurred.

RESTORE TO A PREVIOUS SYSTEM RESTORE POINT
1) WIN | type SYSTEM RESTORE | ENTER | NEXT
| Choose a different restore point radio button | NEXT
2) Show more restore points checkbox (lower left)
3) Highlight the desired restore point
4) Scan for affected programs (lower right)make a note of affected programs
5) CLOSE | NEXT | FINISH


WIN = key with the wavy Microsoft flag on top.
Click to expand...

I used a software called "your uninstaller pro" to uninstall Microsfot Security Essentials.
 

My Computer My Computer

OS
Windows 7 Ultimate x64
Did you run the procedure I gave? Yes/No
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
i recommend that you do not use this "uninstaller pro" product in the future.

such a product is not needed with Win 7.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
karlsnooks said:
i recommend that you do not use this "uninstaller pro" product in the future.

such a product is not needed with Win 7.
Click to expand...

What would u recommend ?
 

My Computer My Computer

OS
Windows 7 Ultimate x64
Control Panel | Programs and Features
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
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