Solved BSOD: random and error "The bugcheck code: 0x0000009f"

[koolkat77]

Take your time

 

[Bigbelly]

Guess whose back !!
I almost forgot about this until it came back up today. -_-
you have any idea what this means?
It happened when my computer became unresponsive again and i tried shutting down from task manager with shutdown.exe and it couldnt shutdown and this came up for a second.. had to take a quick pic with my phone.
View attachment 234222 View attachment 234220

 

[koolkat77]

I'm not sure what it means, but I've called for more help.
What were you doing at the time it became unresponsive?

 

[Bigbelly]

It happened a couple of times but one time i was just surfing the internet on chrome, probably had winamp in the background(no big programs really) and it just started being unresponsive. Like the task bar would freeze up, if i moved my mouse over the icons it wouldn't even show any animations of lighting up or whatever it does. the task bar would like turn to a color to show that it isn't responding and have a spinning circle on my cursor.

Today i was just watching Netflix the whole night and all of a sudden it starts freezing up a couple of times till it actually did. It said the Silver light Plugin(Netflix) stopped responding but when i got out of full screen, everything else wasn't responding either. Like chrome Would still be functioning properly and every other program as well but windows would just hang and the task bar would go unresponsive.

That's when i try shutting down from task manager(Shutdown.exe ^^).. some how i got that to pull up(sometimes Nothing would come up at all) but everything else is dead basically besides programs. and to add to that, chrome would work but i wouldn't be able to go to any website it would keep spinning at the top.

 

[koolkat77]

Sorry for not replying, I was hoping my friends would take a look.
Anyway, do you want to do a clean install of windows? It looks like there are allot of things preventing your computer from shutting down correctly.

 

[Bigbelly]

Its alright.
i was thinking about doing that, i gotta backup my stuff first(obviously), but how would i go on to do that? i know there's a part of the hard drive partitioned to recover but idk how to go on to do that.
And i didn't get any disk when i bought the laptop.

 

[koolkat77]

Back up using an external hard drive, follow this tutorial http://www.sevenforums.com/tutorials/93347-copy-paste-windows-recovery-console.html

 

[Bigbelly]

The tutorial you just gave me.. after i copy the data i want to my external hard drive. wouldnt i need a disc like a system repair or is the recovery program going to take care of that?

 

[koolkat77]

The tutorial you just gave me.. after i copy the data i want to my external hard drive. wouldnt i need a disc like a system repair or is the recovery program going to take care of that?

After backing up, you need a OS installation disc to perform a clean install and a license key to activate and validate that installation. Do you have those?

 

[Bigbelly]

I didn't get any disc at all when i bought the laptop 2-3 years ago at bestbuy.. its usually when you buy these stuff you just get the laptop, the charger, and a little manual paper in a suitcase size box lol.

 

[koolkat77]

Okay, I hope you have a good internet speed cause you'll need to download the ISO for your version from step 1:
→ http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[koolkat77]

Hi,

How did the re-installation go? Are you getting BSODs?
How does your system shut down?

Let me know.

 

[Bigbelly]

Sorry for not updating you in time.
I had to get the wire for the hard drive.. things seem to go missing when i need them. -_-
Anyway I backed up the stuff i need, made the 4 recovery disc and made a win7 home premium installation disc.
Now all i have left to do is to start re installing. ill let you know how things work out.

 

[koolkat77]

Thanks for the update, keep us posted.

 

[Bigbelly]

Ok I decided to do a factory reset as i was a bit on edge on actually re-installing windows from somewhere else and not from the brand. It shuts down/sleeps/hibernate like a baby with the itus, perfect.

I gradually moved in with the windows updates and things seem to be fine. i left the atheros driver for last. and i dun see any of those problems yet after updating it.

but, my laptop had a bit of a overheating problem. I have a CPU temperature gadget running. and i notice its getting even hotter quicker while im not even doing anything really. i could have just 1 tab on chrome and its 90c when before i could have had like 20 tabs(dontask ) and it would below 80c. i dont know if any of the updates could have this effect on it.

 

[koolkat77]

Nice to hear from you, thanks for the update
Do you have a cooling pad for your laptop?

 

[Bigbelly]

No, I've been saying i should get one for the longest while. lol
i just prop my laptop on top of its own battery so there's air space underneath.. that worked for me but now its getting really hot even when my room is air conditioned. it worried me while i had a movie on today.

 

[koolkat77]

Hmm since its 2/3 years old it surely will generate more heat.

 

[Bigbelly]

Not like this. the way it is now is overboard. its reaching almost 100c and thats whats worrying me.
Ill try and open it up and see if it needs cleaning and check the thermal paste on the cpu.
Anyways, thank you for the help on my first problem. I appreciate it.

 

[koolkat77]

Sorry I couldn't be of more help.
Good luck