This computer is not running genuine Windows - Error: 0x8004fe21

D

dave2ic

New member
Local time
5:10 AM
Messages
9
I have a computer that's 3-4 years old now and in the last couple of weeks has been giving me a popup alert saying 'This computer is not running genuine Windows' with and error # 0x8004fe21.

I have called Microsoft telephone activations and was asked to run 'slui.exe 3' from the command prompt and re-enter the Windows product key (from the computer case), which I did and it successfully activated. I restarted and everything initially seemed fine, but now the message has returned.

The MGADiag report (below) shows a number of 'File Mismatch' errors - but I'm not sure what to do about it. Any assistance would be greatly appreciated!


Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KWCCR-KRXFC-32CJM
Windows Product Key Hash: lqrr1lQUkZfJlNC528E/53raqu8=
Windows Product ID: 00371-OEM-9305396-62912
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7DABE994-67A9-4B8C-8292-4327982D19BE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
 
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7DABE994-67A9-4B8C-8292-4327982D19BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-32CJM</PKey><PID>00371-OEM-9305396-62912</PID><PIDType>8</PIDType><SID>S-1-5-21-4131884669-999156524-2995001951</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M490G </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A2 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>F2173507018400FC</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>78B5301CC8F6D8C</Val><Hash>IdWLkVy2DzxI8kgoWGpLnsFiR4o=</Hash><Pid>89409-710-0023243-65557</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B921F3FBC65772A</Val><Hash>l105StMzMRKRVsI/2X9lPuk44Ww=</Hash><Pid>81602-917-3062433-68739</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-053-962912-02-5129-7601.0000-2842012
Installation ID: 011714407971340730317465182501637870772115268884247084
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 32CJM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/10/2012 10:14:47 a.m.
 
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:10:2012 08:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
 
 
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqhYHCB1YnWQXBp4YjHgK7z+MMZcXQ==
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            ACRSYS        APIC1657
FACP            ACRSYS        FACP1657
HPET            ACRSYS        OEMHPET 
MCFG            ACRSYS        OEMMCFG 
SLIC            ACRSYS        ACRPRDCT
OEMB            ACRSYS        OEMB1657
ASF!            LEGEND        I865PASF
GSCI            ACRSYS        GMCHSCI 
AWMI            ACRSYS        OEMB1657
SSDT            DpgPmm        CpuPm
 
Last edited by a moderator:

My Computer My Computer

At a glance

Windows 7 Pro 32bit
OS
Windows 7 Pro 32bit

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks for your quick reply, Noel. I've done as you instructed, but it doesn't seem to have made any difference.

Here is the updated MGADiag report:

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KWCCR-KRXFC-32CJM
Windows Product Key Hash: lqrr1lQUkZfJlNC528E/53raqu8=
Windows Product ID: 00371-OEM-9305396-62912
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7DABE994-67A9-4B8C-8292-4327982D19BE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
 
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7DABE994-67A9-4B8C-8292-4327982D19BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-32CJM</PKey><PID>00371-OEM-9305396-62912</PID><PIDType>8</PIDType><SID>S-1-5-21-4131884669-999156524-2995001951</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M490G </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A2 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>F2173507018400FC</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>78B5301CC8F6D8C</Val><Hash>IdWLkVy2DzxI8kgoWGpLnsFiR4o=</Hash><Pid>89409-710-0023243-65557</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B921F3FBC65772A</Val><Hash>l105StMzMRKRVsI/2X9lPuk44Ww=</Hash><Pid>81602-917-3062433-68739</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-053-962912-02-5129-7601.0000-2842012
Installation ID: 011714407971340730317465182501637870772115268884247084
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 32CJM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/10/2012 10:20:30 a.m.
 
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:10:2012 08:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
 
 
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqhYHCB1YnWQXBp4YjHgK7z+MMZcXQ==
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            ACRSYS        APIC1657
FACP            ACRSYS        FACP1657
HPET            ACRSYS        OEMHPET 
MCFG            ACRSYS        OEMMCFG 
SLIC            ACRSYS        ACRPRDCT
OEMB            ACRSYS        OEMB1657
ASF!            LEGEND        I865PASF
GSCI            ACRSYS        GMCHSCI 
AWMI            ACRSYS        OEMB1657
SSDT            DpgPmm        CpuPm
 
Last edited by a moderator:

My Computer My Computer

At a glance

Windows 7 Pro 32bit
OS
Windows 7 Pro 32bit
Hmmm.


Please run the following commands in an Elevated command prompt window, and copy/paste the results to your reply, together with a new MGADiag report.

NET START CRYPTSVC
SC QC CRYPTSVC
SC QUERYEX CRYPTSVC



Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks, Noel.

Here is the output from the commands:

Code: 
C:\Windows\system32>net start cryptsvc
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>sc qc cryptsvc
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: cryptsvc
        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k NetworkService
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Cryptographic Services
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT Authority\NetworkService

C:\Windows\system32>sc queryex cryptsvc
SERVICE_NAME: cryptsvc
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 1504
        FLAGS              :

Here is the fresh MGADiag report:

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KWCCR-KRXFC-32CJM
Windows Product Key Hash: lqrr1lQUkZfJlNC528E/53raqu8=
Windows Product ID: 00371-OEM-9305396-62912
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7DABE994-67A9-4B8C-8292-4327982D19BE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7DABE994-67A9-4B8C-8292-4327982D19BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-32CJM</PKey><PID>00371-OEM-9305396-62912</PID><PIDType>8</PIDType><SID>S-1-5-21-4131884669-999156524-2995001951</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M490G      </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A2        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>F2173507018400FC</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>78B5301CC8F6D8C</Val><Hash>IdWLkVy2DzxI8kgoWGpLnsFiR4o=</Hash><Pid>89409-710-0023243-65557</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B921F3FBC65772A</Val><Hash>l105StMzMRKRVsI/2X9lPuk44Ww=</Hash><Pid>81602-917-3062433-68739</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-053-962912-02-5129-7601.0000-2842012
Installation ID: 011714407971340730317465182501637870772115268884247084
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32CJM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 15/10/2012 2:29:38 p.m.
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:10:2012 08:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqhYHCB1YnWQXBp4YjHgK7z+MMZcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ACRSYS  APIC1657
  FACP   ACRSYS  FACP1657
  HPET   ACRSYS  OEMHPET 
  MCFG   ACRSYS  OEMMCFG 
  SLIC   ACRSYS  ACRPRDCT
  OEMB   ACRSYS  OEMB1657
  ASF!   LEGEND  I865PASF
  GSCI   ACRSYS  GMCHSCI 
  AWMI   ACRSYS  OEMB1657
  SSDT   DpgPmm  CpuPm
 

My Computer My Computer

At a glance

Windows 7 Pro 32bit
OS
Windows 7 Pro 32bit
Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

Code: 
CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe
After a couple of seconds Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel.

Unfortunately this doesn't seem to have made any difference. Windows activated ok again but the 'not running genuine Windows' message has come back. Do you think my now we may be looking at a Windows reinstall?

MGA Report as follows:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KWCCR-KRXFC-32CJM
Windows Product Key Hash: lqrr1lQUkZfJlNC528E/53raqu8=
Windows Product ID: 00371-OEM-9305396-62912
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7DABE994-67A9-4B8C-8292-4327982D19BE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7DABE994-67A9-4B8C-8292-4327982D19BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-32CJM</PKey><PID>00371-OEM-9305396-62912</PID><PIDType>8</PIDType><SID>S-1-5-21-4131884669-999156524-2995001951</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M490G </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A2 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>F2173507018400FC</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>78B5301CC8F6D8C</Val><Hash>IdWLkVy2DzxI8kgoWGpLnsFiR4o=</Hash><Pid>89409-710-0023243-65557</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B921F3FBC65772A</Val><Hash>l105StMzMRKRVsI/2X9lPuk44Ww=</Hash><Pid>81602-917-3062433-68739</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-053-962912-02-5129-7601.0000-2902012
Installation ID: 011714407971340730317465182501637870772115268884247084
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32CJM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 16/10/2012 11:14:17 a.m.

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:16:2012 02:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqhYHCB1YnWQXBp4YjHgK7z+MMZcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC1657
FACP ACRSYS FACP1657
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB1657
ASF! LEGEND I865PASF
GSCI ACRSYS GMCHSCI
AWMI ACRSYS OEMB1657
SSDT DpgPmm CpuPm
Click to expand...
 

My Computer My Computer

At a glance

Windows 7 Pro 32bit
OS
Windows 7 Pro 32bit
I hate it when these reports don't follow the rules!

It's about 1 in 20 cases where the problem you have isn't fixed by installing the IRST drivers, and every time, the final solution has been different.

Please check in Device Manager
Once you have it open, click on View in the menu bar, and select Show hidden devices.
Do any devices show with either Yellow triangles, or Red crosses?
Are there any 'Unknown devices'

Please run the following commands, and post the results

DIR C:\Windows\System32 /AR /S
DIR C:\Windows\NTUSER.DAT /AH /S
REG QUERY HKU
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
It's about 1 in 20 cases where the problem you have isn't fixed by installing the IRST drivers, and every time, the final solution has been different.
Click to expand...
Nice to know I'm so special :).

Device Manager just showed a yellow triangle for 'Microsoft PS/2 Port Mouse (Intelliport)'.

The commands you asked me to run:

DIR C:\Windows\System32 /AR /S
Code: 
C:\Users\Administrator>DIR C:\Windows\System32 /AR /S
 Volume in drive C is Acer
 Volume Serial Number is A4D3-AB7C

 Directory of C:\Windows\System32\config\systemprofile

22/04/2010  07:31 p.m.    <DIR>          Contacts
22/04/2010  07:31 p.m.    <DIR>          Desktop
22/04/2010  07:31 p.m.    <DIR>          Documents
22/04/2010  07:31 p.m.    <DIR>          Downloads
22/04/2010  07:31 p.m.    <DIR>          Favorites
22/04/2010  07:31 p.m.    <DIR>          Links
22/04/2010  07:31 p.m.    <DIR>          Music
22/04/2010  07:31 p.m.    <DIR>          Pictures
22/04/2010  07:31 p.m.    <DIR>          Saved Games
22/04/2010  07:31 p.m.    <DIR>          Searches
22/04/2010  07:31 p.m.    <DIR>          Videos
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows\Burn

22/04/2010  07:31 p.m.    <DIR>          Burn
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows\Burn\Burn

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows Sidebar

22/04/2010  07:31 p.m.    <DIR>          Gadgets
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows Sidebar\Gadgets

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows

22/04/2010  07:31 p.m.    <DIR>          Libraries
22/04/2010  07:31 p.m.    <DIR>          Recent
22/04/2010  07:31 p.m.    <DIR>          Start Menu
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Libraries

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Recent

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Start Menu

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
22/04/2010  07:31 p.m.    <DIR>          Programs
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Start Menu\Programs

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
22/04/2010  07:31 p.m.    <DIR>          Administrative Tools
22/04/2010  07:31 p.m.    <DIR>          Startup
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Start Menu\Programs\Administrative Tools

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Start Menu\Programs\Startup

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Contacts

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Desktop

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Documents

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Downloads

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Favorites

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Links

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Music

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
22/04/2010  07:31 p.m.    <DIR>          Playlists
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Music\Playlists

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Pictures

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
22/04/2010  07:31 p.m.    <DIR>          Slide Shows
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Pictures\Slide Shows

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Saved Games

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Searches

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\config\systemprofile\Videos

22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Windows\System32\Macromed\Flash

09/10/2012  01:36 p.m.         9,641,400 Flash32_11_4_402_287.ocx
               1 File(s)      9,641,400 bytes

 Directory of C:\Windows\System32\OEM

20/02/2009  01:03 p.m.           593,642 install_Windows 7 PROFESSIONAL.clg
               1 File(s)        593,642 bytes

 Directory of C:\Windows\System32\OEM\INT15

31/12/2008  12:25 a.m.               933 ReleaseHistory.txt
               1 File(s)            933 bytes

 Directory of C:\Windows\System32\restore

12/07/2010  02:17 p.m.                76 MachineGuid.txt
               1 File(s)             76 bytes

     Total Files Listed:
               4 File(s)     10,236,051 bytes
              63 Dir(s)  21,933,764,608 bytes free

DIR C:\Windows\NTUSER.DAT /AH /S
Code: 
C:\Users\Administrator>DIR C:\Windows\NTUSER.DAT /AH /S
 Volume in drive C is Acer
 Volume Serial Number is A4D3-AB7C
File Not Found

REG QUERY HKU
Code: 
C:\Users\Administrator>REG QUERY HKU

HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-4131884669-999156524-2995001951-1004
HKEY_USERS\S-1-5-21-4131884669-999156524-2995001951-1004_Classes
HKEY_USERS\S-1-5-21-4131884669-999156524-2995001951-500
HKEY_USERS\S-1-5-21-4131884669-999156524-2995001951-500_Classes
HKEY_USERS\S-1-5-18
 

My Computer My Computer

At a glance

Windows 7 Pro 32bit
OS
Windows 7 Pro 32bit
PLEASE DO NOT WORK IN THE BUILT-IN ADMINISTRATOR ACCOUNT!!

Things behave very differently when you do that!
Do you actually have an ordinary Admin user account, or have you crippled the system?
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
PLEASE DO NOT WORK IN THE BUILT-IN ADMINISTRATOR ACCOUNT!!

Things behave very differently when you do that!
Do you actually have an ordinary Admin user account, or have you crippled the system?
Click to expand...

Sorry, I didn't realise that. I do have an Admin user account, but when that didn't work I tried running your command lines as Administrator. I've gone back now to the user account and re-run them again but still no luck.

One thing I have noticed though is that in your instructions for re-creating the licensing store, this time tokens.dat has not been re-created after being renamed to tokens.bar and a successful activation. I assumed that a new tokens.dat should be recreated.

At the same time, when I click 'Copy' in MGADiag to copy the report to the clipboard, I get the message "Failed to create output files, hr=0x80070002". However, the report is still in the clipboard, so I've pasted it below:

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KWCCR-KRXFC-32CJM
Windows Product Key Hash: lqrr1lQUkZfJlNC528E/53raqu8=
Windows Product ID: 00371-OEM-9305396-62912
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7DABE994-67A9-4B8C-8292-4327982D19BE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7DABE994-67A9-4B8C-8292-4327982D19BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-32CJM</PKey><PID>00371-OEM-9305396-62912</PID><PIDType>8</PIDType><SID>S-1-5-21-4131884669-999156524-2995001951</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M490G      </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>P01-A2        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>F2173507018400FC</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>78B5301CC8F6D8C</Val><Hash>IdWLkVy2DzxI8kgoWGpLnsFiR4o=</Hash><Pid>89409-710-0023243-65557</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B921F3FBC65772A</Val><Hash>l105StMzMRKRVsI/2X9lPuk44Ww=</Hash><Pid>81602-917-3062433-68739</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-053-962912-02-5129-7601.0000-2902012
Installation ID: 011714407971340730317465182501637870772115268884247084
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32CJM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 18/10/2012 12:19:00 p.m.

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:16:2012 02:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqhYHCB1YnWQXBp4YjHgK7z+MMZcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        APIC1657
  FACP            ACRSYS        FACP1657
  HPET            ACRSYS        OEMHPET 
  MCFG            ACRSYS        OEMMCFG 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            ACRSYS        OEMB1657
  ASF!            LEGEND        I865PASF
  GSCI            ACRSYS        GMCHSCI 
  AWMI            ACRSYS        OEMB1657
  SSDT            DpgPmm        CpuPm
 

My Computer My Computer

At a glance

Windows 7 Pro 32bit
OS
Windows 7 Pro 32bit
The 'Copy' error with MGADiag is not unusual - it simply means that the rtool was unable to save the backup files it creates (in this case because the tokens.dat file wasn't there to be backed up)

The failure to create a new tokens.dat file often means ccorruption in the registry....
please run teh following commands, and post the results.

hit the Enter Key to ensure that the last command has run

REG QUERY HKU
REG QUERY HKU\S-1-5-20
REG QUERY HKU\S-1-5-20\Environment
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
DIR C:\Windows\ServiceProfiles\NetworkService
DIR C:\Windows\ServiceProfiles\NetworkService\Appdata\Roaming\Microsoft\SoftwareProtectionPlatform /S
ICACLS C:\Windows\ServiceProfiles\NetworkService
ICACLS C:\Windows\ServiceProfiles\NetworkService\Appdata\Roaming\Microsoft\SoftwareProtectionPlatform /T
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Ooops - missed a couple!

DIR C:\Windows\NTUSER.DAT /S
DIR C:\Windows\NTUSER.DAT /AH /S
DIR C:\Windows\NTUSER.DAT /AS /S
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks, Noel.

There's quite a bit output from all these commands - I hope it's ok just pasted in one Code tag. I think it makes the thread look a little tidier using Code tags, but let me know if you prefer it just pasted into the post as-is.

Code: 
C:\Windows\system32>REG QUERY HKU
HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-4131884669-999156524-2995001951-1004
HKEY_USERS\S-1-5-21-4131884669-999156524-2995001951-1004_Classes
HKEY_USERS\S-1-5-18
C:\Windows\system32>REG QUERY HKU\S-1-5-20
HKEY_USERS\S-1-5-20\AppEvents
HKEY_USERS\S-1-5-20\Console
HKEY_USERS\S-1-5-20\Control Panel
HKEY_USERS\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\EUDC
HKEY_USERS\S-1-5-20\Keyboard Layout
HKEY_USERS\S-1-5-20\Network
HKEY_USERS\S-1-5-20\Printers
HKEY_USERS\S-1-5-20\Software
HKEY_USERS\S-1-5-20\System
C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\Environment
    TEMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
    TMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\ProfileList\S-1-5-20"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
    ProfileImagePath    REG_EXPAND_SZ    C:\Windows\ServiceProfiles\NetworkServi
ce
    Flags    REG_DWORD    0x0
    State    REG_DWORD    0x0

C:\Windows\system32>DIR C:\Windows\ServiceProfiles\NetworkService
 Volume in drive C is Acer
 Volume Serial Number is A4D3-AB7C
 Directory of C:\Windows\ServiceProfiles\NetworkService
10/10/2012  07:35 a.m.    <DIR>          .
10/10/2012  07:35 a.m.    <DIR>          ..
14/07/2009  05:34 p.m.    <DIR>          Desktop
14/07/2009  05:34 p.m.    <DIR>          Documents
14/07/2009  05:34 p.m.    <DIR>          Downloads
14/07/2009  05:34 p.m.    <DIR>          Favorites
14/07/2009  05:34 p.m.    <DIR>          Links
14/07/2009  05:34 p.m.    <DIR>          Music
19/10/2012  10:44 a.m.           524,288 NTUSER.DAT
14/07/2009  05:34 p.m.    <DIR>          Pictures
14/07/2009  05:34 p.m.    <DIR>          Saved Games
14/07/2009  05:34 p.m.    <DIR>          Videos
               1 File(s)        524,288 bytes
              11 Dir(s)  22,593,298,432 bytes free
C:\Windows\system32>DIR C:\Windows\ServiceProfiles\NetworkService\Appdata\Roamin
g\Microsoft\SoftwareProtectionPlatform /S
 Volume in drive C is Acer
 Volume Serial Number is A4D3-AB7C
 Directory of C:\Windows\ServiceProfiles\NetworkService\Appdata\Roaming\Microsof
t\SoftwareProtectionPlatform
18/10/2012  12:07 p.m.    <DIR>          .
18/10/2012  12:07 p.m.    <DIR>          ..
14/07/2009  05:34 p.m.    <DIR>          Cache
11/10/2012  03:45 p.m.         7,455,825 tokens.bar
16/10/2012  10:37 a.m.         4,836,011 tokens.bar2
16/10/2012  11:07 a.m.         4,879,598 tokens.bar3
               3 File(s)     17,171,434 bytes
 Directory of C:\Windows\ServiceProfiles\NetworkService\Appdata\Roaming\Microsof
t\SoftwareProtectionPlatform\Cache
14/07/2009  05:34 p.m.    <DIR>          .
14/07/2009  05:34 p.m.    <DIR>          ..
16/10/2012  11:14 a.m.           181,216 cache.dat
               1 File(s)        181,216 bytes
     Total Files Listed:
               4 File(s)     17,352,650 bytes
               5 Dir(s)  22,593,150,976 bytes free
C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService
C:\Windows\ServiceProfiles\NetworkService NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                          BUILTIN\Administrators:(OI)(CI)(F)
                                          NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(
F)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\Appdata\Roa
ming\Microsoft\SoftwareProtectionPlatform /T
C:\Windows\ServiceProfiles\NetworkService\Appdata\Roaming\Microsoft\SoftwareProt
ectionPlatform NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
               BUILTIN\Administrators:(I)(OI)(CI)(F)
               NT AUTHORITY\NETWORK SERVICE:(I)(OI)(CI)(F)
C:\Windows\ServiceProfiles\NetworkService\Appdata\Roaming\Microsoft\SoftwareProt
ectionPlatform\Cache NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                     BUILTIN\Administrators:(OI)(CI)(F)
                     NT SERVICE\sppsvc:(OI)(CI)(R,W,D)
                     Everyone:(OI)(CI)(R)
C:\Windows\ServiceProfiles\NetworkService\Appdata\Roaming\Microsoft\SoftwareProt
ectionPlatform\tokens.bar NT AUTHORITY\SYSTEM:(I)(F)
                          BUILTIN\Administrators:(I)(F)
                          NT AUTHORITY\NETWORK SERVICE:(I)(F)
C:\Windows\ServiceProfiles\NetworkService\Appdata\Roaming\Microsoft\SoftwareProt
ectionPlatform\tokens.bar2 NT AUTHORITY\SYSTEM:(I)(F)
                           BUILTIN\Administrators:(I)(F)
                           NT AUTHORITY\NETWORK SERVICE:(I)(F)
C:\Windows\ServiceProfiles\NetworkService\Appdata\Roaming\Microsoft\SoftwareProt
ectionPlatform\tokens.bar3 NT AUTHORITY\SYSTEM:(I)(F)
                           BUILTIN\Administrators:(I)(F)
                           NT AUTHORITY\NETWORK SERVICE:(I)(F)
C:\Windows\ServiceProfiles\NetworkService\Appdata\Roaming\Microsoft\SoftwareProt
ectionPlatform\Cache\cache.dat NT AUTHORITY\SYSTEM:(I)(F)
                               BUILTIN\Administrators:(I)(F)
                               NT SERVICE\sppsvc:(I)(R,W,D)
                               Everyone:(I)(R)
Successfully processed 6 files; Failed processing 0 files
C:\Windows\system32>DIR C:\Windows\NTUSER.DAT /S
 Volume in drive C is Acer
 Volume Serial Number is A4D3-AB7C
 Directory of C:\Windows\ServiceProfiles\LocalService
19/10/2012  10:43 a.m.           262,144 NTUSER.DAT
               1 File(s)        262,144 bytes
 Directory of C:\Windows\ServiceProfiles\NetworkService
19/10/2012  10:44 a.m.           524,288 NTUSER.DAT
               1 File(s)        524,288 bytes
 Directory of C:\Windows\System32\config\systemprofile
22/04/2010  07:26 p.m.           262,144 ntuser.dat
               1 File(s)        262,144 bytes
     Total Files Listed:
               3 File(s)      1,048,576 bytes
               0 Dir(s)  22,593,114,112 bytes free
C:\Windows\system32>DIR C:\Windows\NTUSER.DAT /AH /S
 Volume in drive C is Acer
 Volume Serial Number is A4D3-AB7C
File Not Found
C:\Windows\system32>DIR C:\Windows\NTUSER.DAT /AS /S
 Volume in drive C is Acer
 Volume Serial Number is A4D3-AB7C
File Not Found
C:\Windows\system32>
 

My Computer My Computer

At a glance

Windows 7 Pro 32bit
OS
Windows 7 Pro 32bit
That's great :)

The only odd thing I can see there (apart from the missing tokens.dat file) is that the LocalService\NTUSER.DAT file is not hidden

perhaps a clue?

please run the following, and post the results.

ICACLS C:\Windows\ServiceProfiles\LocalService


(bedtime for me!)
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks, Noel.

I really appreciate your efforts in resolving this, but by all means let me know it doesn't look hopeful and I have to resort to a Windows reinstall.

Here's the output:
Code: 
C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\LocalService
C:\Windows\ServiceProfiles\LocalService NT AUTHORITY\SYSTEM:(OI)(CI)(F)
                                        BUILTIN\Administrators:(OI)(CI)(F)
                                        NT AUTHORITY\LOCAL SERVICE:(OI)(CI)(F)
Successfully processed 1 files; Failed processing 0 files
 

My Computer My Computer

At a glance

Windows 7 Pro 32bit
OS
Windows 7 Pro 32bit
There are some odd entries in that earlier list of read-only files - we'd best re-check it, since that was run in the Administrator account....

Please run teh following in an Elevated Command Prompt, and post the results.

DIR C:\Windows\System32 /AR /S
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Sorry for the delay in getting this back to you - I've been away for a few days. Report as follows:

Code: 
C:\Windows\system32>DIR C:\Windows\System32 /AR /S
 Volume in drive C is Acer
 Volume Serial Number is A4D3-AB7C
 Directory of C:\Windows\System32\config\systemprofile
22/04/2010  07:31 p.m.    <DIR>          Contacts
22/04/2010  07:31 p.m.    <DIR>          Desktop
22/04/2010  07:31 p.m.    <DIR>          Documents
22/04/2010  07:31 p.m.    <DIR>          Downloads
22/04/2010  07:31 p.m.    <DIR>          Favorites
22/04/2010  07:31 p.m.    <DIR>          Links
22/04/2010  07:31 p.m.    <DIR>          Music
22/04/2010  07:31 p.m.    <DIR>          Pictures
22/04/2010  07:31 p.m.    <DIR>          Saved Games
22/04/2010  07:31 p.m.    <DIR>          Searches
22/04/2010  07:31 p.m.    <DIR>          Videos
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows\Burn
22/04/2010  07:31 p.m.    <DIR>          Burn
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows\Burn\Burn
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows Sidebar
22/04/2010  07:31 p.m.    <DIR>          Gadgets
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\W
indows Sidebar\Gadgets
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows
22/04/2010  07:31 p.m.    <DIR>          Libraries
22/04/2010  07:31 p.m.    <DIR>          Recent
22/04/2010  07:31 p.m.    <DIR>          Start Menu
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Libraries
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Recent
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Start Menu
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
22/04/2010  07:31 p.m.    <DIR>          Programs
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Start Menu\Programs
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
22/04/2010  07:31 p.m.    <DIR>          Administrative Tools
22/04/2010  07:31 p.m.    <DIR>          Startup
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Start Menu\Programs\Administrative Tools
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\AppData\Roaming\Microsoft
\Windows\Start Menu\Programs\Startup
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Contacts
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Desktop
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Documents
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Downloads
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Favorites
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Links
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Music
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
22/04/2010  07:31 p.m.    <DIR>          Playlists
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Music\Playlists
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Pictures
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
22/04/2010  07:31 p.m.    <DIR>          Slide Shows
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Pictures\Slide Shows
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Saved Games
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Searches
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\config\systemprofile\Videos
22/04/2010  07:31 p.m.    <DIR>          .
22/04/2010  07:31 p.m.    <DIR>          ..
               0 File(s)              0 bytes
 Directory of C:\Windows\System32\Macromed\Flash
09/10/2012  01:36 p.m.         9,641,400 Flash32_11_4_402_287.ocx
               1 File(s)      9,641,400 bytes
 Directory of C:\Windows\System32\OEM
20/02/2009  01:03 p.m.           593,642 install_Windows 7 PROFESSIONAL.clg
               1 File(s)        593,642 bytes
 Directory of C:\Windows\System32\OEM\INT15
31/12/2008  12:25 a.m.               933 ReleaseHistory.txt
               1 File(s)            933 bytes
 Directory of C:\Windows\System32\restore
12/07/2010  02:17 p.m.                76 MachineGuid.txt
               1 File(s)             76 bytes
     Total Files Listed:
               4 File(s)     10,236,051 bytes
              63 Dir(s)  22,848,737,280 bytes free
 

My Computer My Computer

At a glance

Windows 7 Pro 32bit
OS
Windows 7 Pro 32bit
No problem - I've been able to keep busy:)

There's no problem with that output.

I'll review what I've already tried elsewhere, and see if I can come up with a plan of attack.

If you need a quick solution for any reason, then a repair install usually fixes it. - see the instructions here....
http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
You must log in or register to reply here.

Similar threads

Windows 7 Not Genuine error on Alienware M15X
Replies
9
Views
5K
didier7854
D
Windows 7 no longer Genuine
Replies
7
Views
3K
torchwood
torchwood
Solved Cannot activate Windows 7 with a genuine product key. 0x80072F8F error
Replies
9
Views
14K
Volume Z
V
"This computer is not running genuine Windows" error message
Replies
5
Views
2K
torchwood
torchwood
Solved Windows not genuine and SkipRearm does not fix the problem
Replies
12
Views
10K
userandaname
U
Back
Top