BSOD, Freezing(three times) during live streaming games.

[xbrownish3]

SYSTEM_SERVICE_EXCEPTION
SYSTEM_THREAD_EXCEPTION_NOT+HANDLED

I've recently added a few parts to my PC, including a new Motherboard, CPU(heatsink), DVD/CD driver, and RAM. Turned the PC on, started to play games just fine, and I wanted to test my PC so I started live streaming while playing "Mount and Blade" not a very graphics intensive game but streaming causes some stress. The BSOD happens after 5min-1hr of gameplay or live streaming(movies). Hoping one of you can help me out, this is my first CPU, Mobo building.

Things I've tried, I've ran a memtest and passed 6 tests.
Reformatted, clean installation of drivers.
Tested CPU, passed.(two tests at once, a digital storm tool that came with my orginal computer)

File attached is all the information.
Any comments or insight will help,
thank you in advance!

 

[xbrownish3]

bump

 

[z3r010]

You'll need to try again, the zip file doesn't work.

 

[xbrownish3]

You'll need to try again, the zip file doesn't work.

Should be fixed, sorry I posted this late last night.

 

[xbrownish3]

Any help would be great

 

[koolkat77]

Do the BSOD-s happen during intensive graphic use?

Did you try another video card? Or on-board VGA of the motherboard?

How old is the card?

 

[xbrownish3]

It happens when I live stream, which is pretty stressful I suppose. The GPU is only a year old. It was working fine before I updated my Motherboard, ram, and CPU. I played games all yesterday with no BSOD, so it seems it does happen when there's not lots of stress happening( Live streaming).


EDIT?: I just ran furmark for a good 5 minutes and didn't crash, temps got up to 70C

 

[koolkat77]

__________________

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs
   • http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

__________________

 

[xbrownish3]

__________________

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs
   • http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

__________________

Should be changed.

 

[Britton30]

Try these steps to install only the graphics driver.

1.Download the preferred driver and save it to the desktop.
2.Double click the installer and you will see a screen where it will be extracted to, change that to your desktop.
3.Open Device Manager through Control Panel.
4.Expand Display adapters and right click the name for yours and choose Update Driver\Browse my Computer. Select the driver folder you just saved on the desktop. Click Next.
5. Your system should say "Windows has successfully updated your driver software".

If you get a window saying you already have the most current driver, go back to step 4 and choose Uninstall Driver software instead. Then restart from step 3.
View attachment 228491 View attachment 228492

Some hardware tests to run.

Graphics card:
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html#post866972


Hard drive(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools


RAM (memory):
This will require memtest on a bootable CD or USB stick.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[xbrownish3]

Ran tests before(passed, not sure how long I'm suppose to run furmark and memtest for how many passes.), did what you said with the graphics driver. Started to live stream myself playing a game and 5 minutes in I BSOD'd.

 

[xbrownish3]

Try these steps to install only the graphics driver.

1.Download the preferred driver and save it to the desktop.
2.Double click the installer and you will see a screen where it will be extracted to, change that to your desktop.
3.Open Device Manager through Control Panel.
4.Expand Display adapters and right click the name for yours and choose Update Driver\Browse my Computer. Select the driver folder you just saved on the desktop. Click Next.
5. Your system should say "Windows has successfully updated your driver software".

If you get a window saying you already have the most current driver, go back to step 4 and choose Uninstall Driver software instead. Then restart from step 3.
View attachment 228491 View attachment 228492

Some hardware tests to run.

Graphics card:
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html#post866972


Hard drive(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools


RAM (memory):
This will require memtest on a bootable CD or USB stick.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

did what you said with the driver, (how long are you suppose to run the memtest and furmark test for?) still crashed after installing the driver.

EDIT: I ran a prime95 test for 10 minutes and failed a few of the workers.(Also BSOD'd while the test was running), is there any way to see the hardware issue I have? I'll attach the results.

 

[Britton30]

From the memtest tutorial.

3. Let it run until at least 7 passes are completed, or errors are found (whichever comes first). The longer you run it, the better.

Attachment 92282
​

Seven passes will take several hours, depending on your amount of RAM. It is advised to leave it running overnight.

Watch the Furmark screen for any artifacts and GPU overheating. You board may be bad, but no way to test without a replacement. If you are overclocking, set everything to defaults for now.

Attach your latest BSOD dump so Kool Kat can read it.

 

[xbrownish3]

Heres the two most recent.. Motherboard i new, as is CPU and ram.. hoping that isn't the issue.
I see no need for overclocking, and furmark test went fine... It would make sense that it is something I recently added (CPU or Mobo, or not having enough power? (PSU?) wouldn't that make my pc shut down not bsod though? ahh just throwing ideas out.


Again I can play games just fine, it's when I start live streaming myself playing these games..

 

[Britton30]

You might try to contact MSI on the board, their support is very poor as is their boards.

 

[koolkat77]

124, here goes a hardware bugcheck.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80082dd028, b0800000, 40151}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80082dd028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000040151, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  ffmpeg.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`009bbb88 fffff800`03030a3b : 00000000`00000124 00000000`00000000 fffffa80`082dd028 00000000`b0800000 : nt!KeBugCheckEx
fffff880`009bbb90 fffff800`031f3b13 : 00000000`00000001 fffffa80`07b628f0 00000000`00000000 fffffa80`07b62940 : hal!HalBugCheckSystem+0x1e3
fffff880`009bbbd0 fffff800`03030700 : 00000000`00000728 fffffa80`07b628f0 fffff880`009bbf30 00000000`00001e00 : nt!WheaReportHwError+0x263
fffff880`009bbc30 fffff800`03030052 : fffffa80`07b628f0 fffff880`009bbf30 fffffa80`07b628f0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009bbd80 fffff800`03023e8f : fffff900`c5a3bc00 00000000`00000001 fffff880`009bbfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009bbdc0 fffff800`030e48ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`009bbdf0 fffff800`030e4713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009bbf30 fffff960`001858b2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`023ef6b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!memcpy+0x272


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------

4: kd> !sysinfo
!sysinfo [ cpuinfo | cpumicrocode | cpuspeed | gbl | machineid | registers | smbios ] [-csv | -noheaders]
4: kd> !sysinfo cpuspeed
sysinfo: unknown error 80004005
4: kd> !errrec fffffa80082dd028
===============================================================================
Common Platform Error Record @ fffffa80082dd028
-------------------------------------------------------------------------------
Record Id     : 01cdc0360af60a28
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 11/12/2012 4:02:02 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80082dd0a8
Section       @ fffffa80082dd180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Instruction Execute
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000004

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa80082dd0f0
Section       @ fffffa80082dd240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000004
CPU Id        : 20 0f 60 00 00 08 08 04 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa80082dd240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80082dd138
Section       @ fffffa80082dd2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : ICACHEL1_IRD_ERR (Proc 4 Bank 1)
  Status      : 0xb080000000040151

Check if this thread is of any help: http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

 

[Britton30]

What is the exact model number and make of your GPU. The Corsair PSU should be enough but we'll see if there is a minimum PSU listed.
Are you checking CPU temp as well?
Core Temp

 

[xbrownish3]

What is the exact model number and make of your GPU. The Corsair PSU should be enough but we'll see if there is a minimum PSU listed.
Are you checking CPU temp as well?
Core Temp

It is an AMD Radeon HD 6800 Series, I'm not quite sure what you're asking is that isn't it.

Also the GPU isn't that old either but it worked fine with my other mobo and processor.(Stream was alittle laggy but thats because I had a near 7 year old CPU)
My CPU temps didn't exceed 35C while running the prime95 test.

 

[Britton30]

there are several 6800 series, 6850, 6860, 6870, etc made by many different companies, ASUS, MSI, gigabyte and so on.

 

[xbrownish3]

there are several 6800 series, 6850, 6860, 6870, etc made by many different companies, ASUS, MSI, gigabyte and so on.

http://puu.sh/1pqFl
Is this what you need?
XFX
HD-685X-ZDFC