Solved My laptop is having issues with Windows Updates..

[Doc2000]

For some reason, my laptop running windows 7 hasn't been downloading updates (besides Windows Defender) for the past week. I even did a system restore and it downloaded past updates and installed them. However, one update did not install and I got an error code 643. When it was configuring the update at start up, it seemed to hang at 32% then my laptop rebooted itself. I ran the update again (KB2538243) and it installed successfully. After that, my laptop hasn't been downloading new updates. Any help would be appreciated.

 

[NoelDP]

Please follow the http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html and post the requested data

 

[Doc2000]

I followed the windows posting instructions to the letter and sfc scan found no integrity violations. Also, The System Update Readiness Tool just installed a hotfix and that was it. Am I doing something wrong?

 

[tom982]

Hello Doc2000 and welcome to the forums

In future, could you read all of the instructions please:

http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

You have missed #4: Log Collection.

Tom

 

[Slartybart]

Tom & Noel, would you consider adding the WU Troubleshooter (Control Panel\All Control Panel Items\Troubleshooting) and Fix the problem with Microsoft Windows Update that is not working in the post?

This is a great reference.

http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

 

[Doc2000]

Ok, here it is.

 

[Doc2000]

Can anyone one help me with this issue?

 

[NoelDP]

Tom & Noel, would you consider adding the WU Troubleshooter (Control Panel\All Control Panel Items\Troubleshooting) and Fix the problem with Microsoft Windows Update that is not working in the post?

Diagnose first - then attempt repair
The Fixit is not appropriate for many things.

 

[NoelDP]

... I wish I'd read the logs *before* posting that last! - both SFC and CheckSUR logs are clear, so we have to look elsewhere.

Which updates are currently failing? What happens if you attempt to do a manual Check for Updates?

 

[Slartybart]

I agree. diagnose, then repair... on the other hand.... eliminate the easy solutions first also applies in by little red book. I only thought, that it would be helpful to include "standard" window fixes in the same place as the diagnostic tools.

Tom & Noel, would you consider adding the WU Troubleshooter (Control Panel\All Control Panel Items\Troubleshooting) and Fix the problem with Microsoft Windows Update that is not working in the post?

Diagnose first - then attempt repair
The Fixit is not appropriate for many things.

Regarding the CBS file. I don't know if you just did the findstr command on the file, but there are a number of errors in the CBS log dated 2/8 @ 17:36

2013-02-08 17:36:05, Info CBS Identity missing version. [HRESULT = 0x80070057 - E_INVALIDARG]
2013-02-08 17:36:05, Error CBS Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
2013-02-08 17:36:05, Info CBS Session: 30279244_2924145486 initialized by client WindowsUpdateAgent.
2013-02-08 17:36:05, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-02-08 17:36:05, Info CBS Session: 30279244_2924155486 initialized by client WindowsUpdateAgent.
2013-02-08 17:36:05, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-02-08 17:36:05, Info CBS Session: 30279244_2924165487 initialized by client WindowsUpdateAgent.
2013-02-08 17:36:05, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-02-08 17:36:05, Info CBS Session: 30279244_2924175487 initialized by client WindowsUpdateAgent.
2013-02-08 17:36:05, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

​

I'm no expert in CBS or WU, but that looks pretty bad to me. Prehaps WU needs resetting.

I'm out - good luck.
Noel and Tom know their stuff - you're in good hands.

​

 

[NoelDP]

I've seen many logs with the
2013-02-08 17:36:05, Error CBS Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]

error present, with seemingly no ill effects.

Also, the
2013-02-08 17:36:05, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
type error is pretty common, and again seems to have no ill effects.

In an ideal world, it would be nice to get rid of all errors ( although note that the second one is tagged 'Info' rather than 'Error'), but in the real world 'stuff happens' and the benefits of fixing them are almost certainly outweighed by the time taken to do so.

 

[Doc2000]

I had trouble with Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243). That was the update that made my laptop hang at 32 percent then reboot. When I tried to install it a second time it was successful. Now the only updates I get is for Windows Defender. What should I do?

 

[NoelDP]

Nothing - that's normal for Defender updates.... they all have the same KB number, but a different version number.

 

[Doc2000]

One person on this thread said that there are errors on my CBS file. Are you saying that there isn't anything wrong with my laptop, NoelDP?

 

[Slartybart]

Nope, Noel is addressing my questions. I'm defering this thread to Noel. He is by far, more knowledgable.

One person on this thread said that there are errors on my CBS file. Are you saying that there isn't anything wrong with my laptop, NoelDP?

 

[Doc2000]

I'm confused, should I get my machine fixed or is everything ok judging by the CBS file?

 

[NoelDP]

Nothing of any significance, that I can see.
The errors that SlartyBart saw were common ones which appear to have no impact on the function.
Are you seeing any updates failing, currently?

 

[Doc2000]

I'm not receiving any error messages. When I manually check for updates, it says that there aren't any important updates available.

 

[NoelDP]

Wait until Tuesday next week - that when the new updates are due out - and see what happens then

 

[Doc2000]

Ok, thanks for your help. I'll be sure to keep you posted.