unable to upgrade from home premium to ultimate

D

davesurrey

New member
Local time
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Messages
13
My main PC has been running Home premium 64 bits for a few months successfully (activated and does updates) and I now want to upgrade it to Ultimate 64 bits.
I ran MGADiag on the Home Premium system and it reported it was a retail version;

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-3MYRV-HTX9C-2XCX4
Windows Product Key Hash: VG8XBSKTjYinStSpxY4+XnNCQ/0=
Windows Product ID: 55041-293-6975825-85475
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {94CFF42A-C828-4B4A-80D3-BD436291FF5B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{94CFF42A-C828-4B4A-80D3-BD436291FF5B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2XCX4</PKey><PID>55041-293-6975825-85475</PID><PIDType>5</PIDType><SID>S-1-5-21-2030344163-1349726652-426283403</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1201</Version><SMBIOSVersion major="2" minor="7"/><Date>20120817000000.000000+000</Date></BIOS><HWID>6CFA3407018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-439414-00-2057-7601.0000-1072013
Installation ID: 005946609023760090305242530934466355397391628971834774
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 7PK6T
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 18/04/2013 18:03:56
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:19:2013 01:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: LgAAAAIAAQABAAIAAAABAAAAAQABAAEAHKJAP/abqOIKU7aqznA+HLKC1H2WYw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ALASKA  A M I
  FACP   ALASKA  A M I
  HPET   ALASKA  A M I
  MCFG   ALASKA  A M I
  FPDT   ALASKA  A M I
  SSDT   SataRe  SataTabl
  SSDT   SataRe  SataTabl
  SSDT   SataRe  SataTabl
  BGRT   ALASKA  A M I


I have bought a sealed version of Ultimate with both 32 and 64 bit DVDs inside. However when trying to put in the Ultimate product key from the System page, either using "Get more features with a new edition of Windows 7" or "Change product key" I get the error message
"The upgrade key you have entered is for an edition of Windows that does not work with Windows Anytime Upgrade. Enter a different upgrade key"
Click to expand...

The Ultimate DVDs I have say on them "Includes Windows Anytime Upgrade" When I used them to make an install to another PC to test all worked okay and it activated and did updates.
MGADiag reported.

Code: 
[FONT=Calibri][FONT=Calibri]Diagnostic Report (1.9.0027.0):[/FONT]
[FONT=Calibri]-----------------------------------------[/FONT]
[FONT=Calibri]Windows Validation Data-->[/FONT]
 
[FONT=Calibri]Validation Code: 0[/FONT]
[FONT=Calibri]Cached Online Validation Code: N/A, hr = 0xc004f012[/FONT]
[FONT=Calibri]Windows Product Key: *****-*****-3MYRV-HTX9C-2XCX4[/FONT]
[FONT=Calibri]Windows Product Key Hash: VG8XBSKTjYinStSpxY4+XnNCQ/0=[/FONT]
[FONT=Calibri]Windows Product ID: 00426-293-6975825-85992[/FONT]
[FONT=Calibri]Windows Product ID Type: 5[/FONT]
[FONT=Calibri]Windows License Type: Retail[/FONT]
[FONT=Calibri]Windows OS version: 6.1.7601.2.00010100.1.0.001[/FONT]
[FONT=Calibri]ID: {0296F204-A7A0-4220-855D-498571A72667}(1)[/FONT]
[FONT=Calibri]Is Admin: Yes[/FONT]
[FONT=Calibri]TestCab: 0x0[/FONT]
[FONT=Calibri]LegitcheckControl ActiveX: N/A, hr = 0x80070002[/FONT]
[FONT=Calibri]Signed By: N/A, hr = 0x80070002[/FONT]
[FONT=Calibri]Product Name: Windows 7 Ultimate[/FONT]
[FONT=Calibri]Architecture: 0x00000009[/FONT]
[FONT=Calibri]Build lab: 7601.win7sp1_gdr.130318-1533[/FONT]
[FONT=Calibri]TTS Error: [/FONT]
[FONT=Calibri]Validation Diagnostic: [/FONT]
[FONT=Calibri]Resolution Status: N/A[/FONT]
 
[FONT=Calibri]Vista WgaER Data-->[/FONT]
[FONT=Calibri]ThreatID(s): N/A, hr = 0x80070002[/FONT]
[FONT=Calibri]Version: N/A, hr = 0x80070002[/FONT]
 
[FONT=Calibri]Windows XP Notifications Data-->[/FONT]
[FONT=Calibri]Cached Result: N/A, hr = 0x80070002[/FONT]
[FONT=Calibri]File Exists: No[/FONT]
[FONT=Calibri]Version: N/A, hr = 0x80070002[/FONT]
[FONT=Calibri]WgaTray.exe Signed By: N/A, hr = 0x80070002[/FONT]
[FONT=Calibri]WgaLogon.dll Signed By: N/A, hr = 0x80070002[/FONT]
 
[FONT=Calibri]OGA Notifications Data-->[/FONT]
[FONT=Calibri]Cached Result: N/A, hr = 0x80070002[/FONT]
[FONT=Calibri]Version: N/A, hr = 0x80070002[/FONT]
[FONT=Calibri]OGAExec.exe Signed By: N/A, hr = 0x80070002[/FONT]
[FONT=Calibri]OGAAddin.dll Signed By: N/A, hr = 0x80070002[/FONT]
 
[FONT=Calibri]OGA Data-->[/FONT]
[FONT=Calibri]Office Status: 109 N/A[/FONT]
[FONT=Calibri]OGA Version: N/A, 0x80070002[/FONT]
[FONT=Calibri]Signed By: N/A, hr = 0x80070002[/FONT]
[FONT=Calibri]Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3[/FONT]
 
[FONT=Calibri]Browser Data-->[/FONT]
[FONT=Calibri]Proxy settings: N/A[/FONT]
[FONT=Calibri]User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)[/FONT]
[FONT=Calibri]Default Browser: C:\Program Files\Internet Explorer\iexplore.exe[/FONT]
[FONT=Calibri]Download signed ActiveX controls: Prompt[/FONT]
[FONT=Calibri]Download unsigned ActiveX controls: Disabled[/FONT]
[FONT=Calibri]Run ActiveX controls and plug-ins: Allowed[/FONT]
[FONT=Calibri]Initialize and script ActiveX controls not marked as safe: Disabled[/FONT]
[FONT=Calibri]Allow scripting of Internet Explorer Webbrowser control: Disabled[/FONT]
[FONT=Calibri]Active scripting: Allowed[/FONT]
[FONT=Calibri]Script ActiveX controls marked as safe for scripting: Allowed[/FONT]
 
[FONT=Calibri]File Scan Data-->[/FONT]
 
[FONT=Calibri]Other data-->[/FONT]
[FONT=Calibri]Office Details: <GenuineResults><MachineData><UGUID>{0296F204-A7A0-4220-855D-498571A72667}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2XCX4</PKey><PID>00426-293-6975825-85992</PID><PIDType>5</PIDType><SID>S-1-5-21-2747879577-2936910872-1891444557</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>ConRoeXFire-eSATA2.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20060906000000.000000+000</Date></BIOS><HWID>5FEB3307018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  [/FONT]
 
[FONT=Calibri]Spsys.log Content: 0x80070002[/FONT]
 
[FONT=Calibri]Licensing Data-->[/FONT]
[FONT=Calibri]Software licensing service version: 6.1.7601.17514[/FONT]
 
[FONT=Calibri]Name: Windows(R) 7, Ultimate edition[/FONT]
[FONT=Calibri]Description: Windows Operating System - Windows(R) 7, RETAIL channel[/FONT]
[FONT=Calibri]Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8[/FONT]
[FONT=Calibri]Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f[/FONT]
[FONT=Calibri]Extended PID: 00426-00170-293-697582-00-2057-7601.0000-1082013[/FONT]
[FONT=Calibri]Installation ID: 003634025334807446925475181041751026638225045364656125[/FONT]
[FONT=Calibri]Processor Certificate URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88338"][COLOR=blue]http://go.microsoft.com/fwlink/?LinkID=88338[/COLOR][/URL][/FONT]
[FONT=Calibri]Machine Certificate URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88339"][COLOR=blue]http://go.microsoft.com/fwlink/?LinkID=88339[/COLOR][/URL][/FONT]
[FONT=Calibri]Use License URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88341"][COLOR=blue]http://go.microsoft.com/fwlink/?LinkID=88341[/COLOR][/URL][/FONT]
[FONT=Calibri]Product Key Certificate URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88340"][COLOR=blue]http://go.microsoft.com/fwlink/?LinkID=88340[/COLOR][/URL][/FONT]
[FONT=Calibri]Partial Product Key: 2XCX4[/FONT]
[FONT=Calibri]License Status: Licensed[/FONT]
[FONT=Calibri]Remaining Windows rearm count: 3[/FONT]
[FONT=Calibri]Trusted time: 18/04/2013 11:13:33[/FONT]
 
[FONT=Calibri]Windows Activation Technologies-->[/FONT]
[FONT=Calibri]HrOffline: 0x00000000[/FONT]
[FONT=Calibri]HrOnline: N/A[/FONT]
[FONT=Calibri]HealthStatus: 0x0000000000000000[/FONT]
[FONT=Calibri]Event Time Stamp: N/A[/FONT]
[FONT=Calibri]ActiveX: Registered, Version: 7.1.7600.16395[/FONT]
[FONT=Calibri]Admin Service: Registered, Version: 7.1.7600.16395[/FONT]
[FONT=Calibri]HealthStatus Bitmask Output:[/FONT]
 
 
[FONT=Calibri]HWID Data-->[/FONT]
[FONT=Calibri]HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GFQtJxoqnZI5DRIauB6WwC+mojemT40KoU=[/FONT]
 
[FONT=Calibri]OEM Activation 1.0 Data-->[/FONT]
[FONT=Calibri]N/A[/FONT]
 
[FONT=Calibri]OEM Activation 2.0 Data-->[/FONT]
[FONT=Calibri]BIOS valid for OA 2.0: yes, but no SLIC table[/FONT]
[FONT=Calibri]Windows marker version: N/A[/FONT]
[FONT=Calibri]OEMID and OEMTableID Consistent: N/A[/FONT]
[FONT=Calibri]BIOS Information: [/FONT]
[FONT=Calibri] ACPI Table Name           OEMID Value     OEMTableID Value[/FONT]
[FONT=Calibri] APIC                                    A M I                     OEMAPIC [/FONT]
[FONT=Calibri] FACP                                   A M I                     OEMFACP [/FONT]
[FONT=Calibri] MCFG                                 A M I                     OEMMCFG [/FONT]
[FONT=Calibri] OEMB                                 A M I                     AMI_OEM [/FONT]
[/FONT]


However the DVDs are all black and don't have the golden hologram around the disc edge as I expected them to have.

Can anyone throw some light on this please. Are these discs genuine or how else can I check?
Thanks
 

My Computer My Computer

At a glance

Ultimate 32 and 64, Home Premium 64bitsi5 3750K16GBon chip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom built
OS
Ultimate 32 and 64, Home Premium 64bits
CPU
i5 3750K
Motherboard
asus
Memory
16GB
Graphics Card(s)
on chip
Hard Drives
SSD 256GB
3x 2TB HDD
Antivirus
avast
Browser
chrome
The Product Key that you have there is not an "Anytime Upgrade" Product Key. You have to perform the Upgrade installation by putting the DVD in the drive and clicking "Upgrade". This is completely separate and unrelated to the Anytime Upgrade.

The Anytime Upgrade is completely different because that type of Product Key is only obtained by opening the Windows Anytime Upgrade program that's included with specific editions of Windows 7 (such as Home Premium, Professional, Ultimate, and I think maybe even Home Basic as well), and then going ahead and purchasing an Anytime Upgrade product key. This is nice because then you don't need an installation DVD.

To see what I'm talking about, open the Start Menu, type anytime and press Enter. This is how you obtain a Product Key that works with the Windows Anytime Upgrade process. So what you have to do since you have an actual retail copy is you have to insert the DVD, and then click "Upgrade" when you see the prompt come up. Again, it's completely separate and unrelated to the Anytime Upgrade. In other words, you have to do it "the old-fashioned way".
 

My Computer My Computer

Computer type
PC/Desktop
Ok and thanks for your reply.
When I run the DVD it just says "Install" rather than give me the choice of a new install or upgrade. I am nervous going any further in case it does a full install and wipes all my installation. Should I just carry on and it'll ask me upgrade/full install later on through the process?
 

My Computer My Computer

At a glance

Ultimate 32 and 64, Home Premium 64bitsi5 3750K16GBon chip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom built
OS
Ultimate 32 and 64, Home Premium 64bits
CPU
i5 3750K
Motherboard
asus
Memory
16GB
Graphics Card(s)
on chip
Hard Drives
SSD 256GB
3x 2TB HDD
Antivirus
avast
Browser
chrome
TwoCables said:
The Product Key that you have there is not an "Anytime Upgrade" Product Key. You have to perform the Upgrade installation by putting the DVD in the drive and clicking "Upgrade". This is completely separate and unrelated to the Anytime Upgrade.

The Anytime Upgrade is completely different because that type of Product Key is only obtained by opening the Windows Anytime Upgrade program that's included with specific editions of Windows 7 (such as Home Premium, Professional, Ultimate, and I think maybe even Home Basic as well), and then going ahead and purchasing an Anytime Upgrade product key. This is nice because then you don't need an installation DVD.

To see what I'm talking about, open the Start Menu, type anytime and press Enter. This is how you obtain a Product Key that works with the Windows Anytime Upgrade process. So what you have to do since you have an actual retail copy is you have to insert the DVD, and then click "Upgrade" when you see the prompt come up. Again, it's completely separate and unrelated to the Anytime Upgrade. In other words, you have to do it "the old-fashioned way".
Click to expand...
I must very strongly disagree. This is absolutely completely wrong information.

OP's issue is not that Anytime Upgrade does not work, but that he is trying to do it in a wrong way. I have personally done Windows Anytime Upgrade several times upgrading a Home Premium with a retail product key from a normal full retail box of Windows 7 Ultimate.

Anytime upgrade does not work the way the OP has tried:
davesurrey said:
I have bought a sealed version of Ultimate with both 32 and 64 bit DVDs inside. However when trying to put in the Ultimate product key from the System page, either using "Get more features with a new edition of Windows 7" or "Change product key" I get the error message "The upgrade key you have entered is for an edition of Windows that does not work with Windows Anytime Upgrade. Enter a different upgrade key"
Click to expand...
Instead you simply start Anytime Upgrade from Start Menu, enter the product key and that's it. Anytime Upgrade is not available in all countries but as OP lives in a country where it is available, it really is this easy.

Kari
 

My Computer My Computer

At a glance

Windows 10 Pro x64 EN-GB1.6 GHz Intel Core i7-720QM Processor6 GBATI Mobility Radeon HD 5850 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
HP ENVY 17-1150eg
OS
Windows 10 Pro x64 EN-GB
CPU
1.6 GHz Intel Core i7-720QM Processor
Memory
6 GB
Graphics Card(s)
ATI Mobility Radeon HD 5850 Graphics
Sound Card
Beats sound system with integrated subwoofer
Monitor(s) Displays
17" laptop display, 22" LED and 32" Full HD TV through HDMI
Screen Resolution
1600*900 (1), 1920*1080 (2&3)
Hard Drives
Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Cooling
As Envy runs a bit warm, I have it on a Cooler Master pad
Keyboard
Logitech diNovo Media Desktop Laser (bluetooth)
Mouse
Logitech Performance Mouse MX
Internet Speed
50/10 Mbps VDSL
Antivirus
Windows Defender 4.3.9431.0
Browser
Maxthon 3.5.2., IE11
Okay so I just tried it by the method suggested by Kari and I get the same error message "...enter a differnt upgrade key."
 

My Computer My Computer

At a glance

Ultimate 32 and 64, Home Premium 64bitsi5 3750K16GBon chip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom built
OS
Ultimate 32 and 64, Home Premium 64bits
CPU
i5 3750K
Motherboard
asus
Memory
16GB
Graphics Card(s)
on chip
Hard Drives
SSD 256GB
3x 2TB HDD
Antivirus
avast
Browser
chrome
davesurrey said:
Ok and thanks for your reply.
When I run the DVD it just says "Install" rather than give me the choice of a new install or upgrade. I am nervous going any further in case it does a full install and wipes all my installation. Should I just carry on and it'll ask me upgrade/full install later on through the process?
Click to expand...

Yeah, you have to click that button first. After that, you'll be presented with more options. Eventually, you will get to a prompt that offers "Upgrade" and "Custom (advanced)".
 

My Computer My Computer

Computer type
PC/Desktop
Something is seriously wrong.

If I understood you correctly, I believe I know what's the issue. You said this in your original post:
davesurrey said:
The Ultimate DVDs I have say on them "Includes Windows Anytime Upgrade" When I used them to make an install to another PC to test all worked okay and it activated and did updates.
Click to expand...
Please answer this simple question: Did you use the retail product key from your DVD box to activate Windows on this other PC?
 

My Computer My Computer

At a glance

Windows 10 Pro x64 EN-GB1.6 GHz Intel Core i7-720QM Processor6 GBATI Mobility Radeon HD 5850 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
HP ENVY 17-1150eg
OS
Windows 10 Pro x64 EN-GB
CPU
1.6 GHz Intel Core i7-720QM Processor
Memory
6 GB
Graphics Card(s)
ATI Mobility Radeon HD 5850 Graphics
Sound Card
Beats sound system with integrated subwoofer
Monitor(s) Displays
17" laptop display, 22" LED and 32" Full HD TV through HDMI
Screen Resolution
1600*900 (1), 1920*1080 (2&3)
Hard Drives
Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Cooling
As Envy runs a bit warm, I have it on a Cooler Master pad
Keyboard
Logitech diNovo Media Desktop Laser (bluetooth)
Mouse
Logitech Performance Mouse MX
Internet Speed
50/10 Mbps VDSL
Antivirus
Windows Defender 4.3.9431.0
Browser
Maxthon 3.5.2., IE11
Simple answer...yes I did. I uninstalled that installation before I tried to upgrade but I guess you are saying that MS won't accept the upgrade now. As it's a retail disc so I am entitled to install it wherever I want (but just on one PC at a time) will it mean I need to cajole MS into accepting it for upgrade? In which case how do I do that?
 

My Computer My Computer

At a glance

Ultimate 32 and 64, Home Premium 64bitsi5 3750K16GBon chip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom built
OS
Ultimate 32 and 64, Home Premium 64bits
CPU
i5 3750K
Motherboard
asus
Memory
16GB
Graphics Card(s)
on chip
Hard Drives
SSD 256GB
3x 2TB HDD
Antivirus
avast
Browser
chrome
Also does the fact the DVDs dont have the gold hologram make them dubious?
 

My Computer My Computer

At a glance

Ultimate 32 and 64, Home Premium 64bitsi5 3750K16GBon chip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom built
OS
Ultimate 32 and 64, Home Premium 64bits
CPU
i5 3750K
Motherboard
asus
Memory
16GB
Graphics Card(s)
on chip
Hard Drives
SSD 256GB
3x 2TB HDD
Antivirus
avast
Browser
chrome
Why not just do the old style Upgrade? When it comes time to activate, activate by phone.
 

My Computer My Computer

Computer type
PC/Desktop
OK Dave, please do the following:

Come back here if it didn't work and we'll figure something else.

Kari
 

My Computer My Computer

At a glance

Windows 10 Pro x64 EN-GB1.6 GHz Intel Core i7-720QM Processor6 GBATI Mobility Radeon HD 5850 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
HP ENVY 17-1150eg
OS
Windows 10 Pro x64 EN-GB
CPU
1.6 GHz Intel Core i7-720QM Processor
Memory
6 GB
Graphics Card(s)
ATI Mobility Radeon HD 5850 Graphics
Sound Card
Beats sound system with integrated subwoofer
Monitor(s) Displays
17" laptop display, 22" LED and 32" Full HD TV through HDMI
Screen Resolution
1600*900 (1), 1920*1080 (2&3)
Hard Drives
Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Cooling
As Envy runs a bit warm, I have it on a Cooler Master pad
Keyboard
Logitech diNovo Media Desktop Laser (bluetooth)
Mouse
Logitech Performance Mouse MX
Internet Speed
50/10 Mbps VDSL
Antivirus
Windows Defender 4.3.9431.0
Browser
Maxthon 3.5.2., IE11
Well this is my main PC and I don't want to screw it up considering the time I've spent getting it the way I want. Will make a new backup and perhaps try at the weekend. But I'm also curious as to why the discs dont have the hologram Is that normal?
Thanks
 

My Computer My Computer

At a glance

Ultimate 32 and 64, Home Premium 64bitsi5 3750K16GBon chip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom built
OS
Ultimate 32 and 64, Home Premium 64bits
CPU
i5 3750K
Motherboard
asus
Memory
16GB
Graphics Card(s)
on chip
Hard Drives
SSD 256GB
3x 2TB HDD
Antivirus
avast
Browser
chrome
TwoCables said:
Why not just do the old style Upgrade? When it comes time to activate, activate by phone.
Click to expand...
I can understand Dave to a certain point, anytime is so bloody easy. If it does not work then this is of course the next best alternative.

For future reference a few facts about the Windows 7 Product Keys.
  • With an Upgrade key you can activate:
    • A clean install over existing Windows
    • An in-place upgrade over existing Windows
    • An Anytime Upgrade
  • With a Full Retail key you can activate
    • A clean install on a PC without any previous OS
    • A clean install over existing Windows
    • An in-place upgrade over existing Windows
    • An Anytime Upgrade
Product keys are edition but not language specific. A Product Key from English Windows 7 Ultimate Retail Box can activate an in-place upgraded Spanish Ultimate.

Kari
 

My Computer My Computer

At a glance

Windows 10 Pro x64 EN-GB1.6 GHz Intel Core i7-720QM Processor6 GBATI Mobility Radeon HD 5850 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
HP ENVY 17-1150eg
OS
Windows 10 Pro x64 EN-GB
CPU
1.6 GHz Intel Core i7-720QM Processor
Memory
6 GB
Graphics Card(s)
ATI Mobility Radeon HD 5850 Graphics
Sound Card
Beats sound system with integrated subwoofer
Monitor(s) Displays
17" laptop display, 22" LED and 32" Full HD TV through HDMI
Screen Resolution
1600*900 (1), 1920*1080 (2&3)
Hard Drives
Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Cooling
As Envy runs a bit warm, I have it on a Cooler Master pad
Keyboard
Logitech diNovo Media Desktop Laser (bluetooth)
Mouse
Logitech Performance Mouse MX
Internet Speed
50/10 Mbps VDSL
Antivirus
Windows Defender 4.3.9431.0
Browser
Maxthon 3.5.2., IE11

My Computer My Computer

At a glance

Windows 10 Pro x64 EN-GB1.6 GHz Intel Core i7-720QM Processor6 GBATI Mobility Radeon HD 5850 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
HP ENVY 17-1150eg
OS
Windows 10 Pro x64 EN-GB
CPU
1.6 GHz Intel Core i7-720QM Processor
Memory
6 GB
Graphics Card(s)
ATI Mobility Radeon HD 5850 Graphics
Sound Card
Beats sound system with integrated subwoofer
Monitor(s) Displays
17" laptop display, 22" LED and 32" Full HD TV through HDMI
Screen Resolution
1600*900 (1), 1920*1080 (2&3)
Hard Drives
Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Cooling
As Envy runs a bit warm, I have it on a Cooler Master pad
Keyboard
Logitech diNovo Media Desktop Laser (bluetooth)
Mouse
Logitech Performance Mouse MX
Internet Speed
50/10 Mbps VDSL
Antivirus
Windows Defender 4.3.9431.0
Browser
Maxthon 3.5.2., IE11
I've uninstalled the product key on the second pc and will give it a while for it to ""phone home" and report to its masters. Hopefully then I will be able to anytime update. If not I'll come running back here.
Thanks again folks for all the help.
Seems like a great forum.
 

My Computer My Computer

At a glance

Ultimate 32 and 64, Home Premium 64bitsi5 3750K16GBon chip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom built
OS
Ultimate 32 and 64, Home Premium 64bits
CPU
i5 3750K
Motherboard
asus
Memory
16GB
Graphics Card(s)
on chip
Hard Drives
SSD 256GB
3x 2TB HDD
Antivirus
avast
Browser
chrome
Where did I buy it? I'll give you one quess. Begins with e and ends in Bay.
It was sealed, the seller has loads of 100% positive feedback....but its still a black dvd and I didnt see anything dodgy in what MGADiag reported. Perhaps those with more knowledge of MGADiag than me can comment.
 

My Computer My Computer

At a glance

Ultimate 32 and 64, Home Premium 64bitsi5 3750K16GBon chip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom built
OS
Ultimate 32 and 64, Home Premium 64bits
CPU
i5 3750K
Motherboard
asus
Memory
16GB
Graphics Card(s)
on chip
Hard Drives
SSD 256GB
3x 2TB HDD
Antivirus
avast
Browser
chrome
davesurrey said:
Where did I buy it? I'll give you one quess. Begins with e and ends in Bay.
It was sealed, the seller has loads of 100% positive feedback....but its still a black dvd and I didnt see anything dodgy in what MGADiag reported. Perhaps those with more knowledge of MGADiag than me can comment.
Click to expand...

Then you need to obtain a genuine copy. Don't trust ANYTHING from the Bay. 100% positive feedback for a seller doesn't mean anything to me because it's the Bay! There's a reason it's called The Pirate Bay.
 

My Computer My Computer

Computer type
PC/Desktop
OK, let us know how it went.

If Anytime Upgrade does not work, you need to upgrade by doing a clean install. In-place upgrade in Windows 7 is allowed only in these two cases:
  • Upgrading from Vista to equal or better edition of 7
  • Repair install, in-place upgrade 7 with the same edition
What this means is that your current Home Premium could be repaired doing a so called in-place upgrade installation with Home Premium install media. However, if you want to upgrade to a better edition of 7, only options are Anytime Upgrade or clean install.

Once again, this is so important: You can of course upgrade to Ultimate from Home Premium. If you want to keep your installed applications and files intact, you have to do Anytime Upgrade. If you cannot do Anytime Upgrade, your only option is to upgrade by doing a clean install and thereafter reinstall all your applications, as you will lose them.

More:
If you end upgrading using the DVD, remember you cannot select Upgrade as wrongly told earlier in this thread. Instead you need to select Custom Install and follow instructions on screen.
Kari
 

My Computer My Computer

At a glance

Windows 10 Pro x64 EN-GB1.6 GHz Intel Core i7-720QM Processor6 GBATI Mobility Radeon HD 5850 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
HP ENVY 17-1150eg
OS
Windows 10 Pro x64 EN-GB
CPU
1.6 GHz Intel Core i7-720QM Processor
Memory
6 GB
Graphics Card(s)
ATI Mobility Radeon HD 5850 Graphics
Sound Card
Beats sound system with integrated subwoofer
Monitor(s) Displays
17" laptop display, 22" LED and 32" Full HD TV through HDMI
Screen Resolution
1600*900 (1), 1920*1080 (2&3)
Hard Drives
Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Cooling
As Envy runs a bit warm, I have it on a Cooler Master pad
Keyboard
Logitech diNovo Media Desktop Laser (bluetooth)
Mouse
Logitech Performance Mouse MX
Internet Speed
50/10 Mbps VDSL
Antivirus
Windows Defender 4.3.9431.0
Browser
Maxthon 3.5.2., IE11
TwoCables;
I understand what you are saying but I think that's a bit too general. I sell sometimes on ebay and believe me I would never scam anyone. But I'm not gullable either.;)
I'd still like to hear from someone who can definitely say all genuine DVDs have the gold hologram ...or otherwise .
Thanks as ever.
 

My Computer My Computer

At a glance

Ultimate 32 and 64, Home Premium 64bitsi5 3750K16GBon chip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom built
OS
Ultimate 32 and 64, Home Premium 64bits
CPU
i5 3750K
Motherboard
asus
Memory
16GB
Graphics Card(s)
on chip
Hard Drives
SSD 256GB
3x 2TB HDD
Antivirus
avast
Browser
chrome
davesurrey said:
TwoCables;
I understand what you are saying but I think that's a bit too general. I sell sometimes on ebay and believe me I would never scam anyone. But I'm not gullable either.;)
I'd still like to hear from someone who can definitely say all genuine DVDs have the gold hologram ...or otherwise .
Thanks as ever.
Click to expand...

I thought you meant The Pirate Bay. I have never paid any attention to them, so I thought that they started having sellers on there or something. I was very confused.

Anyway, now that I know its eBay, I have one question about this DVD: what is written or printed on this black label?
 

My Computer My Computer

Computer type
PC/Desktop
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