Laptop Unable to SHUT DOWN!!

[Ahmad317]

Model : DELL Inspiron n4050
windows 7 ultimate 32 bit

Here is my problem

When i press shut down, the laptop will shut down as usual but at the end the processor and the lid is still on.. I tried shut down in safe mode but it get stuck at the shut down screen.

and

When i put my laptop into sleep mode, no matter i press what button, it still wont awake..

May i know any solution to resolve this?

Any help and guidance r highly appreciated.. Thank you..

 

[d00p98uy]

try typing "shutdown –s –f –t 0" into cmd without the quotes, then reboot and try shutting down afte.r

 

[Nathan5802]

If that doesnt work, I had a similar problem before. It can be caused by a persistent program not wanting to shut down. Try logging off, and then pressing shut down.

 

[SandeepP]

Model : DELL Inspiron n4050
windows 7 ultimate 32 bit

Here is my problem

When i press shut down, the laptop will shut down as usual but at the end the processor and the lid is still on.. I tried shut down in safe mode but it get stuck at the shut down screen.

and

When i put my laptop into sleep mode, no matter i press what button, it still wont awake..

May i know any solution to resolve this?

Any help and guidance r highly appreciated.. Thank you..

Hi Ahmad317,

Welcome to Seven forums.

Kindly perform a clean boot following to know if any of the application is preventing the system from shutting down. Check this link below for performing the same:

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

If the issue persists you can also check this link below which should be helpful in resolving this issue:

Unable to shut down

Hope it helps.

 

[x BlueRobot]

In addition to the others suggestions, the laptop not waking from sleep, could be a result of drivers not supporting sleep. This is especially true with legacy drivers and hardware.

 

[Ahmad317]

Thanks to all.

I have tried all above things.
I even reinstalled windows but the problem still remains.

 

[nommy the first]

Hello Ahmad317 and welcome to the SevenForums,

Have you tried updating your drivers?
The drivers for your machine can be found here.


Good luck and keep us posted,
Nommy

 

[SandeepP]

Thanks to all.

I have tried all above things.
I even reinstalled windows but the problem still remains.

Hi Ahmad317,

I appreciate the time and effort that you took to troubleshoot the issue. Have you done a clean re-installation of windows on the system.

It could be a hardware related issue on the system as well. Kindly check the link below to run diagnostics on the system:

http://dell.to/11NpLCy

Keep us posted with the results so we can advise you further.

 

[Ahmad317]

I have tried.
But problem still remains.

 

[x BlueRobot]

What are the results of the diagnostics requested by SandeepP?

 

[SandeepP]

I have tried.
But problem still remains.

Hi Ahmad317,

Please let us know the results of the diagnostics you have performed on the system. Also, let us know if this issue occurs when you press the shutdown button in the start menu or the power button on the laptop.

Keep us posted with the results so we can advise you further.