Solved New PC - BSOD installing - Ntoskrnl.exe+cca3a

[amd62]

I just got a brand new pc, put it togther, installed essential stuff etc, and while installing av i got a bsod? BRAND NEW parts... was very shocked,, the bsod is Ntoskrnl.exe+cca3a.

Very fast help is appreciated since i need to know if its a hardware thingy so i can RMA

EDIT: Heres the dump from the SF_Diagnostic_tool

EDIT2: Uploading a new dump from a new bsod. this one is made Immediately after bsod - happend at same time, trying to install AV



Solved: Check last page, removed my Dump files and pictures on purpose.

 

[amd62]

This is what ive been trying to install (https://mega.co.nz/#!dNUTARIS!Hd3fniiVxHd1BBim0SxctFne2EExImHcM0q0UOULVt8
) (i tried uploading here but it says ''invalid file'')
did Custom install - and when while its scanning and downloading screen freezes and 10 secs later BSOD

 

[YoYo155]

Hello and welcome .
A couple of questions if I may.

Are all components new? I am asking because it very tempting to reuse a seemingly simple
component such as the PSU.

Are you overclocking any component?
I see that AI Suite3 is installed make sure that you haven't set it to the TPU setting to active
as well via the switch on the motherboard.

Are the BSOD consistent?
Meaning do they occur only when you're trying to install BitDefender?
Where did you get the installation file from?

The bugchecks you uploaded are very broad one of which is a 0x101 which can't be properly analyzed
with a minidump, but seeing that there was another bugcheck after it already means that
the Kernel dump is no longer available :\ .
The bugcheck which came after is 0x9C, that stop code is very similar to a 0x124 stop code which is pointing to the hardware more often than not.

Answer the questions above then we will go from there based upon them .

 

[amd62]

Hello and welcome .
A couple of questions if I may.

Are all components new? I am asking because it very tempting to reuse a seemingly simple
component such as the PSU.

Are you overclocking any component?
I see that AI Suite3 is installed make sure that you haven't set it to the TPU setting to active
as well via the switch on the motherboard.

Are the BSOD consistent?
Meaning do they occur only when you're trying to install BitDefender?
Where did you get the installation file from?

The bugchecks you uploaded are very broad one of which is a 0x101 which can't be properly analyzed
with a minidump, but seeing that there was another bugcheck after it already means that
the Kernel dump is no longer available :\ .
The bugcheck which came after is 0x9C, that stop code is very similar to a 0x124 stop code which is pointing to the hardware more often than not.

Answer the questions above then we will go from there based upon them .

The Psu is indeed reuse, Thermaltake thoughpower : Thermaltake - Global - Toughpower 750W - W0117 - I opend it and cleaned it from dust very carefully, everything looked OK - Other reuse: SSD & HDD and Gtx 660, everything else is new

The TPU in allsuite i think it on.. But tbh shouldent it be okay? (i intend to OC manually the chip when i get a watercooler later on)

Got the file from the official site, i tried to install twice BOTH times it happend at the same time with the Bitdefender installer - I just downloaded Skyrim to test how it runs, and will write this on as an edit later

The bugchecks... I dont really know alot about this i just used the program as adviced : (http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html)

EDIT: Will try installing again with TPU Off very soon

 

[amd62]

I cannot get this TPU off... god im about to freak out :/ this is so stressing...

I tried installing again now it just freezes without bsod ?...

HEEEEELP me :/ please

 

[YoYo155]

Thanks for the update .

No need to stress it's all under control ^_^ .
Tell what have you tried so far and how you determined it was unsuccessful.

Start by inspecting the motherboard and look for the TPU switch and disable it
then reset the CMOS.

Reset the BIOS back to default in case you're unaware that your CPU is overclocked:

• CLR CMOS

   Note

Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

   Note

If any component is overclocked reset it back to stock speeds!

 

[amd62]

Thanks for the update .

No need to stress it's all under control ^_^ .
Tell what have you tried so far and how you determined it was unsuccessful.

Start by inspecting the motherboard and look for the TPU switch and disable it
then reset the CMOS.

Reset the BIOS back to default in case you're unaware that your CPU is overclocked:

• CLR CMOS

   Note

Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

   Note

If any component is overclocked reset it back to stock speeds!

To my knowledge Theres no tpu button on the board

Will try and clear asap. Will write back

I cannot get AI suite to stop ocing the CPU . tried changing a few settings. Ended up with the installer causing a freeze and no bsod

 

[amd62]

The thing im worried about is it being a hardware fail. Software can be fixed but hardware ill ned to RMa and it NEEDS to be asap in my country thats why im worried

 

[amd62]

i Havent resettet Cmos yet. But right now i am scanning with Malwarebytes without any problem at all (was worried the bitdefender scan and the cpu usage was cause)

If anybody can do me a HUGE favor and try and install the bitdefender trial and see if they get the error too id appreciate it ALOT, Link : Download Antivirus Software - Bitdefender Downloads its the ''Internet Security''

EDIT: Ran the Malwarebytes Fullscan insanely fast without any problems at all, ran in background and using chrome to watch videos while.

EDIT2: Found a Bios update (weirdly my included updater said there wasent any but i checked the webpage) Which should ''Improve system stability'' Ill flash it now and ... well.. time to test again

 

[YoYo155]

Edit:
I didn't see "EDIT2" as it was posted as I was posting mine.
Flashing the BIOS should be done while the default settings are loaded for the current BIOS
to avoid any complications that might occur.
Flashing the BIOS will reset back to default that is until AI Suite 3 will reapply the settings.

Will try and clear asap. Will write back

I cannot get AI suite to stop ocing the CPU . tried changing a few settings. Ended up with the installer causing a freeze and no bsod

First uninstall the Asus utilities:

ASUS\AI Suite 3
ASUS\MemTweakIt

Then reset the UEFI (BIOS) back to it's defaults.

   Note

Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

By clicking on the EXIT in the top right corner and choosing Load Optimized Defaults.

View attachment 290308

Or by following the methods described in the link below, either way take note of the SATA Mode!

• CLR CMOS

The thing im worried about is it being a hardware fail. Software can be fixed but hardware ill ned to RMa and it NEEDS to be asap in my country thats why im worried

I understand I simply stated what it means and an unstable overclock falls into that category
so no need to over complicate the subject at this time .

 

[amd62]

Edit:
I didn't see "EDIT2" as it was posted as I was posting mine.
Flashing the BIOS should be done while the default settings are loaded for the current BIOS
to avoid any complications that might occur.
Flashing the BIOS will reset back to default that is until AI Suite 3 will reapply the settings.

Will try and clear asap. Will write back

I cannot get AI suite to stop ocing the CPU . tried changing a few settings. Ended up with the installer causing a freeze and no bsod

First uninstall the Asus utilities:

ASUS\AI Suite 3
ASUS\MemTweakIt

Then reset the UEFI (BIOS) back to it's defaults.

   Note

Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

By clicking on the EXIT in the top right corner and choosing Load Optimized Defaults.

View attachment 290308

Or by following the methods described in the link below, either way take note of the SATA Mode!

• CLR CMOS

The thing im worried about is it being a hardware fail. Software can be fixed but hardware ill ned to RMa and it NEEDS to be asap in my country thats why im worried

I understand I simply stated what it means and an unstable overclock falls into that category
so no need to over complicate the subject at this time .

I did following:

Flashed to bios 404 from 403, flawlessly

Rebooted and uninstalled Memtweakit and Ai Suite - Dual Intelligent Processors 4 with 4-Way Optimization

Shut down pc - Pressed Clear Cmos on the back of the board.

Pc booted into UEFI, I choosed to ''load optimized defaults'' and saved. Note: The ''target'' cpu speed was still 3800mhz? is this normal??, basicly all the difference i saw with the Uefi changes was my ram going from 1866mhz to the Spd 1333mhz

Testet again, same error, Screen froze and needed to manually power down. No BSOD so no info

 

[YoYo155]

Ok can you please post a picture of your disk management?

• http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

 

[amd62]

View attachment 290318

Ok can you please post a picture of your disk management?

• http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

Forgive me for the drive names, they were made some years ago.

EDIT: if anything needs translation, just write and ill do

 

[amd62]

Tried running sfc /scannow multiple times, came up with nothing

Praying its not a hardware problem :huh:

 

[YoYo155]

Thanks .
Just to clarify, the freeze only happens when you are trying to install that particular software?
Please remove IRST as it was active in one of the stacks and usually caused
more issues then benefits.

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features.
Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

Then try again.

 

[amd62]

Thanks .
Just to clarify, the freeze only happens when you are trying to install that particular software?
Please remove IRST as it was active in one of the stacks and usually caused
more issues then benefits.

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features.
Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

Then try again.

As of now its the only program doing it, Keeping in mind the pc has only been running for around 16 hrs total

Will do, once sec

EDIT: Should i also uninstall IRST ? (the program, not driver)

EDIT: Removed the Ide ata/atapi controller driver, rebooted twice, it just installed same intel driver So im going to uninstall IRST and try it all again,

EDIT3: Removed IRST program and driver, rebooted multiple times, came up with some non-intel drivers. testing now.

EDIT4: AAAAAAAAAAAAAAAAAAAAAAH... another freeze, no bsod I would REALLY appreciate if you could somehow test the file..

I sent the file to Anubis.iseclab, tbh i suspect it will come up with nothing since it only opens the program and doesnt proceed, but im kinda desperate.. Ill post if it comes up with anything interesting

 

[amd62]

Anubis - Analysis Report

I dont think at all its the reason, but im asking anyway.. It says in the report under ''- Device Control Communication:'' that it communicates with cdrom, i do not have a cdrom installed. could this have anything to do with it?

EDIT: went through device manager and removed all old drivers from Cdrom (i used one to install win 7)

I looked around these temperarely files from the installer and found some clues.. could it be possible that the Av-trial installer is for a 32bit os ? anyway to check this?

EDIT2: Testet again after removing cdrom drivers.. same freeze no bsod

Interestingly it always freezes when it has Scanned 1% and Downloaded 3%

EDIT3: Testet the file. it is indeed 32bit, could this be the cause?

 

[amd62]

bump

 

[amd62]

any1? :S

 

[amd62]

testet with LoL it beasts on best quality 1080p no problems at all